Automation and Insight Drive Evolution in Optimization and Managed Support Services

Automation and Insight Drive Evolution in Optimization and Managed Support Services

  • September 2020 •
  • 6 pages •
  • Report ID: 5967779 •
  • Format: PDF
This IDC Market Perspective discusses how automation and insight drive evolution in optimization and managed support services."Advanced analytics, deep IT knowledge, and business intelligence coupled with consultative engagements and effective service delivery capabilities, optimization and managed support service providers can now help CIOs and IT managers manage and mitigate risk across their complex IT landscapes as well as accelerate IT and business outcomes more effectively," states Leslie Rosenberg, research vice president, Network Life-Cycle Services and Infrastructure Services at IDC.