Western Europe CRM Application Vendor Shares, 2019

Western Europe CRM Application Vendor Shares, 2019

  • November 2020 •
  • 25 pages •
  • Report ID: 5983294 •
  • Format: PDF
This IDC study examines the performance of CRM applications market over the 2017-2019 period and highlights the revenues and market shares of leading vendors in 2019. This study includes tables and charts detailing the market shares of vendors of marketing, sales, customer service, and call center applications. "The increasing emphasis on customer experience has helped keep the CRM fire burning. Enterprises are aiming to use digital technologies to improve personalization, enhance emotional engagement, and turn customer journeys into adventures that ensure lasting loyalty." -- Mark Yates, Research Manager, IDC Europe