Western Europe CRM Application Vendor Shares, 2019

November 2020 •
25 pages •
Report ID: 5983294 •
Format: PDF

Summary
Table of contents

This IDC study examines the performance of CRM applications market over the 2017-2019 period and highlights the revenues and market shares of leading vendors in 2019. This study includes tables and charts detailing the market shares of vendors of marketing, sales, customer service, and call center applications. "The increasing emphasis on customer experience has helped keep the CRM fire burning. Enterprises are aiming to use digital technologies to improve personalization, enhance emotional engagement, and turn customer journeys into adventures that ensure lasting loyalty." -- Mark Yates, Research Manager, IDC Europe

Ahmad helps you find the right report:

+1 718 618 4302
Contact by email

FAQ

Testimonials

The market research advisor answered my questions quickly and professionally. ReportBuyer's team did their best to ensure that I felt comfortable before making the investment to purchase the report.

Cristian Nunez

Director of Corporate Development Chugach Alaska Corporation

My overall experience with ReportBuyer today has been very positive, and I must thank you for your patience (...). Also, the sample you sent me and the explanations provided were very helpful.

D. Lescuyer

Executive Vice President Oral Business at Skyepharma

The research specialist was very helpful, and proposed the best content for my needs. ReportBuyer also offered a great follow-up, thanks for everything !

P. Thompson

EMEA Managing Director

We were satisfied with the support that ReportBuyer's team provided. Thanks to their recommendations, the report we purchased provided exactly what we want.

Y. Wang

Business Analyst

We didn't have time to do the research internally, and thanks to ReportBuyer's team we were able to find the appropriate data.

S. Chen

Research Coordinator

I was impressed by the customer service: it was fast, responsive, and 100% professional !

D. Krivan

Market Research Analyst

The research specialist provided prompt and helpful service. He also followed up to ensure I had all the information to deliver my business development plan.

C. Adams

Senior Business Development Manager