How to Win Retail's Next Normal: Highlights from the IDC European Retail Executive Digital Forum 2020

November 2020 •
6 pages •
Report ID: 5983300 •
Format: PDF

Summary
Table of contents

This IDC Perspective discusses key takeaways from the IDC European Retail Executive Digital Forum 2020, an online event that took place on October 20, 2020. The next normal offers great opportunities for retailers that fully embrace Commerce Everywhere business models that focus on CX, are supported by robust inventory management, and complemented by the new role of brick-and-mortar stores. These are some of the key themes discussed during the IDC European Retail Executive Digital Forum 2020, which saw the participation of executives among global retail and IT services organizations and IDC Retail Insights analysts.To prepare for the next normal, retailers need to gradually implement technology-enabled capabilities, scale up customer experience, and implement innovation strategies. Inventory management and the evolving role of physical stores in fulfillment and customer engagement become key to support seamless CX and implement the Commerce Everywhere business model. "Retail is in a new phase as we are seeing a substantial change in the way consumers shop. This situation is here to stay and it offers great opportunities for retailers. However, it puts significant pressure on operations and cost. Changes in consumer behavior require retailers to focus on customer experience and to adopt a Commerce Everywhere business model," said Filippo Battaini, head of IDC Retail Insights Europe.

Ahmad helps you find the right report:

+1 718 618 4302
Contact by email

FAQ

Testimonials

The market research advisor answered my questions quickly and professionally. ReportBuyer's team did their best to ensure that I felt comfortable before making the investment to purchase the report.

Cristian Nunez

Director of Corporate Development Chugach Alaska Corporation

My overall experience with ReportBuyer today has been very positive, and I must thank you for your patience (...). Also, the sample you sent me and the explanations provided were very helpful.

D. Lescuyer

Executive Vice President Oral Business at Skyepharma

The research specialist was very helpful, and proposed the best content for my needs. ReportBuyer also offered a great follow-up, thanks for everything !

P. Thompson

EMEA Managing Director

We were satisfied with the support that ReportBuyer's team provided. Thanks to their recommendations, the report we purchased provided exactly what we want.

Y. Wang

Business Analyst

We didn't have time to do the research internally, and thanks to ReportBuyer's team we were able to find the appropriate data.

S. Chen

Research Coordinator

I was impressed by the customer service: it was fast, responsive, and 100% professional !

D. Krivan

Market Research Analyst

The research specialist provided prompt and helpful service. He also followed up to ensure I had all the information to deliver my business development plan.

C. Adams

Senior Business Development Manager