As many cities around the world begin to plan for, purchase, and bring online their SmartSafe City programs and technology systems, they are actively attempting to integrate their public safety, health, city services, and citizen engagement capabilities to better serve and safeguard citizens. These programs not only bring together the operations of multiple city departments and agencies but also look to integrate a host of technology solutions that can help augment public safety activities and lead to better decision-making and event response.
Technologies used in these SmartSafe systems can fit into 3 broader categories: Observation solutions that allow for better visualization and real-time view of events occurring; Protection solutions that help cities to protect their physical borders, citizens, physical and digital infrastructure, and enact protection procedures to safeguard critical systems and events during an incident, and; Remediation solutions that can help to not only identify threats but also enable city operators to gain real-time situational awareness and enact threat mitigation measures as an event develops. By finding the best balance of these 3 technology solution types, coupled with agency manpower and security operations personnel, cities can then plan the best operational structures for their programs to operate within, process controls governing how operators and agencies respond to various incidents, and enact policies that can govern operator actions and data usage to safeguard the privacy of citizens, while still allowing for data-driven decisions to be made.
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