European Managed UC&C Services Forecast, 2020-2024

European Managed UC&C Services Forecast, 2020-2024

  • December 2020 •
  • 10 pages •
  • Report ID: 5996724 •
  • Format: PDF
This IDC Market Forecast assesses the European managed UC&C services market for 2020-2024. The document covers main market trends and provides actionable advice for CSPs."Fueled by the COVID-19 pandemic, demand for cloud-enabled UC&C application solutions surged, leading to fast growth for UC&C vendors and CSPs in 2020. In the post-COVID-19 era, CSPs with expertise around the network (fixed and mobile) and security will become the preferred integrators of aggregated (managed) services, helping organizations move from ad hoc implementations to structural solutions to optimize communication and collaboration for a largely dispersed workforce in a secure way. The infusion of AI, data analytics, and increased demand for API integrations to embed communications into business applications will further drive demand for UC&C-centered managed services to help enterprises optimize business flows and outcomes and become successful, digital-proof entities," said Melissa Fremeijer-Holtz, research manager, Research and Data Products.