Meter-Centric to Customer-Centric: Madrile?a Red de Gas' Cloud Transformation

Meter-Centric to Customer-Centric: Madrile?a Red de Gas' Cloud Transformation

  • December 2020 •
  • 8 pages •
  • Report ID: 5999357 •
  • Format: PDF
This IDC Perspective focuses on Spanish gas distribution system operator Madrile?a Red de Gas and the successful cloud transformation it carried out as part of a wider strategy to become more efficient and customer centric. It highlights the major steps of this journey, which involved shifting the company's core IT systems onto an IaaS platform and substituting its outsourced call center with a cloud-native solution. It also analyzes the benefits MRG derived from the new IT architecture in terms of performance, flexibility, and digital transformation enablement."Aside from being very efficient at managing their networks, European energy distributors are becoming more customer focused and digital," said Jean-Fran?ois Segalotto, associate research director, IDC Energy Insights. "Madrile?a Red de Gas is a great example of this transition, showing how the right IT architecture can do wonders for business innovation."