Future of Work and UC&C Players, 2020

Future of Work and UC&C Players, 2020

  • January 2021 •
  • 7 pages •
  • Report ID: 6003998 •
  • Format: PDF
This IDC Perspective looks at the key trends and vendors in Europe driving workplace transformation and the Future of Work through UC&C tools. Collaboration that facilitates Future of Work best practices is no longer linked to the use of individual tools, but the combination of tools to drive different types of work scenarios. Such solutions need to be consolidated and must connect to tools to help drive productivity and employee experience. In other words, the trend is toward creating a digital workspace that combines everything a worker needs, provides flexibility, and drives long-term business goals."Collaborative applications will play a crucial role in the future as enterprises focus on digital transformation, with workplace transformation being the number 1 priority. As work models shift to a hybrid arrangement and the distributed workforce becomes more prevalent, collaboration technologies will connect employees and play a vital role in determining the speed with which enterprises drive innovation and go to market. The onus is on vendors to develop the right capabilities by extending and integrating with other features that can underpin the emerging work patterns and long-term business goals while providing the best user experience," said Oru Mohiuddin, research manager, IDC European Unified Communications and Collaboration.