Developing Contextual Awareness for Empathetic Conversations

January 2021 •
15 pages •
Report ID: 6019009 •
Format: PDF

Summary
Table of contents

This IDC study presents the contextual awareness framework that serves as the vision of how organizations should think about data as it relates to contextual awareness, and how technology should be used to harness data for contextualized engagements. To become empathetic enterprises, organizations must be capable of having empathetic conversations with their customers at scale. "Organizations must become contextually aware by shifting the use of data from just segmentation and publishing dashboards to automating actions and delivering concise, contextually relevant responses at key customer moments," says Lawrence Cheok, senior research manager, Digital Marketing and Commerce.

Ahmad helps you find the right report:

+1 718 618 4302
Contact by email

FAQ

Testimonials

The market research advisor answered my questions quickly and professionally. ReportBuyer's team did their best to ensure that I felt comfortable before making the investment to purchase the report.

Cristian Nunez

Director of Corporate Development Chugach Alaska Corporation

My overall experience with ReportBuyer today has been very positive, and I must thank you for your patience (...). Also, the sample you sent me and the explanations provided were very helpful.

D. Lescuyer

Executive Vice President Oral Business at Skyepharma

The research specialist was very helpful, and proposed the best content for my needs. ReportBuyer also offered a great follow-up, thanks for everything !

P. Thompson

EMEA Managing Director

We were satisfied with the support that ReportBuyer's team provided. Thanks to their recommendations, the report we purchased provided exactly what we want.

Y. Wang

Business Analyst

We didn't have time to do the research internally, and thanks to ReportBuyer's team we were able to find the appropriate data.

S. Chen

Research Coordinator

I was impressed by the customer service: it was fast, responsive, and 100% professional !

D. Krivan

Market Research Analyst

The research specialist provided prompt and helpful service. He also followed up to ensure I had all the information to deliver my business development plan.

C. Adams

Senior Business Development Manager