Travel Arrangement And Reservation Services Global Market Report 2021: COVID 19 Impact and Recovery to 2030

February 2021 •
300 pages •
Report ID: 6025318 •
Format: PDF

Summary
Table of contents

Major companies in the travel arrangement and reservation services market include Carlson Wagonlit Travel; American Express; BCD Travel; Expedia and Priceline Group.

The global travel arrangement and reservation services market is expected to grow from $303.59 billion in 2020 to $370.1 billion in 2021 at a compound annual growth rate (CAGR) of 21.9%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The market is expected to reach $474.36 billion in 2025 at a CAGR of 6%.

The travel arrangement and reservation services market consists of sales of travel arrangement and reservation services and related goods by entities (organizations, sole traders and partnerships) that provide travel agency services, arrange and assemble tours or provide other travel arrangement and reservation services. The travel arrangement and reservation services market is segmented into travel agencies; tour operators; convention and visitors bureaus; and other travel arrangement and reservation services.

Western Europe was the largest region in the global travel arrangement and reservation services market, accounting for 49% of the market in 2020. Asia Pacific was the second largest region accounting for 21% of the global travel arrangement and reservation services market. Africa was the smallest region in the global travel arrangement and reservation services market.

Travel agencies and tour operators are increasingly using chat bots to offer personalized travel bookings to customers. A chat bot is an artificial intelligence program that can simulate a conversation with customers through messages or telephone calls and perform tasks such as ticket bookings and hotel reservations. Chat bots are an alternative to mobile applications and websites that provide personalized recommendations and bookings based on travel preferences and date of travel. For instance, Booking.com allows travellers to book flights and hotels through chat bots on Skype, Facebook Messenger and Slack. Other such chat bots include Dorothy, DoNotPay, Expedia and Air New Zealand’s Oscar.

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