Microsoft: customer engagement

Microsoft: customer engagement

  • February 2021 •
  • 2 pages •
  • Report ID: 6025359 •
  • Format: PDF
Microsoft is well-established across many industry verticals, and has gained success with its Dynamics CRM solutions. These solutions have a large base of communications service provider (CSP) customers, although many of them have CRM systems from other vendors as well.

This company profile provides:

  • a company summary
  • a strategy overview
  • an assessment of the strengths and weaknesses of Microsoft's customer engagement software.