Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink

Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink

  • August 2021 •
  • 4 pages •
  • Report ID: 6130432 •
  • Format: PDF
This IDC Perspective highlights the July 13, 2021, announcement by Webhelp of its intent to acquire OneLink.According to Ali Close, manager of IDC's Digital Business Operations and Analytics Services program, "The customer care/contact center services market continues to consolidate, and Webhelp has not shied away from investments in M&A over the past five years. This specific announcement shows its commitment to servicing its U.S. clients with nearshore and onshore operations, enhancing its overall presence in the Americas, and enhancing its talent and digital portfolio."