Solving Omni-Channel Execution Challenges with Orchestrated Robotics Automation

Solving Omni-Channel Execution Challenges with Orchestrated Robotics Automation

  • September 2021 •
  • 8 pages •
  • Report ID: 6153859 •
  • Format: PDF
This IDC Perspective details a confluence of factors that has resulted in omni-channel challenges and supply chain crises for many enterprises. Robotics automation systems offer a solution to these challenges if they are understood and applied effectively. Robotics systems have become more capable of a wider range of tasks, working collaboratively with human workers or on their own, and being centrally managed and orchestrated to be more flexible and resilient. Enterprises should reevaluate the role of such orchestrated robotics automation systems in the context of their overall omni-channel strategy."Today, when consumers click the buy button, they are making decisions about where to put their dollars based as much on a retailer's fulfillment offerings as on product," says Jordan Speer, research manager, Global Supply Chains, IDC Retail Insights, "Consumers' high expectations for fast and efficient delivery of their orders have been set by the likes of Walmart and Amazon, which leverage orchestrated robotics automation to achieve fast and efficient fulfillment. To succeed in today's omni-channel environment requires all omni-channel retailers to employ the same type of resilient execution capabilities these commerce masters have set as the bar to competition."