Global Call Centers Industry

Global Call Centers Industry

  • July 2020 •
  • 219 pages •
  • Report ID: 87286 •
  • Format: PDF
Global Call Centers Market to Reach $496 Billion by 2027

Amid the COVID-19 crisis, the global market for Call Centers estimated at US$339.4 Billion in the year 2020, is projected to reach a revised size of US$496 Billion by 2027, growing at aCAGR of 5.6% over the period 2020-2027. In-House, one of the segments analyzed in the report, is projected to record 5.5% CAGR and reach US$380 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Outsourced segment is readjusted to a revised 5.9% CAGR for the next 7-year period.

The U.S. Market is Estimated at $100.1 Billion, While China is Forecast to Grow at 5.2% CAGR

The Call Centers market in the U.S. is estimated at US$100.1 Billion in the year 2020. China, the world`s second largest economy, is forecast to reach a projected market size of US$87.4 Billion by the year 2027 trailing a CAGR of 5.2% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 5.3% and 4.4% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 4.6% CAGR.We bring years of research experience to this 18th edition of our report. The 219-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,
  • [24], Inc.
  • Alliance Data Systems, Inc.
  • Alorica, Inc
  • Atento
  • ATOS S.A.
  • BT Communications (Ireland) Limited
  • Capita Customer Management Limited
  • Concentrix
  • Convergys Corp.,
  • Entel Call Center
  • Genpact
  • IBEX Global
  • IBM Global Process Services Pvt. Ltd
  • Plusoft Informatica Ltd
  • Sitel
  • Sykes Enterprises, Inc.
  • Tata Consultancy Services Limited
  • Teleperformance SA
  • West Corporation
  • Wipro