Executive Snapshot

New Market Developments and Dynamics

Situation Overview

Business Environment, 2Q20

Demand and Prices

Oil Prices

Electricity Prices

Customer Care and Billing, 2Q20

Bidgely Launches CARE for Utility Customer Service Centers

Ferranti, Solgari Combine Dynamics 365 Utilities Solutions

Octopus intel to Power Origin Customer Experience

Customer Engagement, 2Q20

VertexOne Acquires WaterSmart

E.ON Forms New Subsidiary Focusing on Service Excellence for U.K. Customers

DEWA Launches "Smart Living" Water Management Initiative

Smart Metering, 2Q20

Guatemala Utility Implements ToU Rates With Landis+Gyr

Estonia's Elering Launches Cross-Border Metering Innovation Contest

Iskraemeco Wins Major Slovenian Smart Metering Contract

The U.K. Pilots New SMETS 2 Smart Meter for Business Consumers

Itron, EDMI to Launch SMETS2 Gas Meter for the U.K. Market

ENGIE, Doxee Improve the Customer Experience with New Digital Services

Enel Selects Cisco as Global Technology Partner

E.ON Selects Wipro for Grid and Digital Transformation

SAS, Microsoft Partner to Further Shape the Future of Analytics, AI

Major eMobility Agreements, 2Q20

Enel Adds Bird's eScooter Service to EV App

Switzerland Unveils First EV Charging Sites on A2 Motorway

EV Taxi Service and Charging Network Launched in Zimbabwe

New Enel, Volvo Partnership to Accelerate eMobility in Italy

Enel X Triples Portfolio of Public EV Charging Stations

U.K. Government Invests $91.3 Million in EVs

Siemens Wins Electric Buses Charging Deal in Germany

Smart City Initiatives and Developments, 2Q20

Dutch State Agency Confirms $1.1 Billion Energy-Efficiency Fund

ENGIE to Ensure Free Heating to 11,000 French Households

New York Program to Install 500,000 Smart LED Streetlights

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Synopsis