Table of Contents

IDC Opinion

In This Study

IT Executive Program Research Agenda

Situation Overview

Issue #1: Shift in IT Buying Centers

Communications Company Response

Issue #2: New Roles for "Valued" IT

Communications Company Response

Issue #3: 3rd Platform Dominates the Business-IT Discussion

Communications Company Response

Issue #4: Redefining IT Deliverables as IT "Business Services"

Communications Company Response

Issue #5: IT Maturity Is All About Business Outcomes

Communications Company Response

Future Outlook

Essential Guidance

Immediately

In the Next 12-24 Months

Within 36 Months (Long Term)

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Related Research

Synopsis

Figure: IT Executive Program Research Agenda Themes

Figure: Shift in LOB Buying

Figure: IT as a Valued Partner

Figure: Expectations of LOB from IT

Figure: Customer-Facing and Supporting IT Services

Figure: Needed Maturity for Enterprise Transformation