1 Key Statistics

2 Regional Africa Market Comparison
2.1 TMI vs GDP
2.2 Mobile and mobile broadband
2.3 Fixed and mobile broadband

3 Country overview

4 COVID-19 and its impact on the telecom sector
4.1 Economic considerations and responses
4.2 Mobile devices
4.3 Subscribers
4.4 Infrastructure

5 Telecommunications market
5.1 Historical overview
5.2 Market analysis

6 Regulatory environment
6.1 Regulatory authority
6.2 Fixed-line developments
6.2.1 Sector Reform Policy 1996
6.2.2 Posts and Telecommunications Act 2000
6.2.3 Telecom sector liberalisation
6.2.4 SNO licence
6.2.5 Privatisation
6.2.6 Licence fees
6.2.7 ICT Strategy 2010
6.2.8 ICT Strategy 2015
6.2.9 National Policy for ICT Act 2016
6.2.10 International gateways, interconnection
6.2.11 Value-added tax (VAT)
6.2.12 Universal Service Fund (USF)
6.2.13 Subscriber registration
6.2.14 Infrastructure sharing
6.2.15 Converged Licensing Framework (CLF)
6.3 Mobile market developments
6.3.1 SIM card registration
6.3.2 Fourth mobile licence
6.3.3 Mobile Number Portability (MNP)
6.3.4 Network sharing
6.3.5 Spectrum auction
6.3.6 Spectrum Allocation Plan

7 Mobile market
7.1 Market analysis
7.2 Mobile statistics
7.3 Mobile infrastructure
7.3.1 4G (LTE)
7.3.2 3G
7.3.3 Satellite mobile
7.4 Mobile data
7.5 Mobile broadband
7.6 Major mobile operators
7.6.1 Econet Wireless Zimbabwe (EWZ)
7.6.2 NetOne
7.6.3 Telecel Zimbabwe
7.6.4 Mobile Virtual Network operators (MVNOs)
7.7 Mobile content and applications
7.7.1 Money transfer, m-banking
7.7.2 M-commerce

8 Fixed-line broadband market
8.1 Introduction and statistical overview
8.1.1 Broadband statistics
8.1.2 Zimbabwe Internet Exchange (ZINX)
8.1.3 National Broadband Project
8.2 Digital Subscriber Line (DSL) Networks
8.2.1 ISP market
8.3 Fibre-to-the-Premises (FttP)
8.4 Other fixed broadband services
8.4.1 WiMAX
8.4.2 Wi-Fi
8.4.3 Satellite broadband

9 Digital Economy
9.1 E-commerce
9.2 E-learning
9.3 E-health

10 Fixed network operators
10.1 TelOne
10.1.1 Fixed-line infrastructure
10.2 TeleAccess Zimbabwe
10.3 Afritell

11 Telecommunications infrastructure
11.1 Overview of the national telecom network
11.2 Smart grid infrastructure
11.3 International infrastructure
11.3.1 TelOne
11.3.2 Liquid Telecom (Econet)
11.3.3 Other carriers
11.3.4 Data centres
11.3.5 Internet Exchange Point (IXP)

12 Appendix Historic data

13 Glossary of abbreviations

14 Related reports

List of Tables
Table 1 Top Level Country Statistics and Telco Authorities Zimbabwe 2020 (e)
Table 2 Change in telecom revenue by services 2010 2020
Table 3 Development of mobile voice traffic 2012 2020
Table 4 Mobile market financial data 2010 2020
Table 5 Growth in the number of base stations in service by technology 2013 2020
Table 6 Change in the market share of 2G base stations by operator 2015 2020
Table 7 Change in the market share of 3G base stations by operator 2015 2020
Table 8 Change in the market share of LTE base stations by operator 2015 2020
Table 9 Change in the number of mobile subscribers and penetration 2010 2025
Table 10 Growth in the number of active mobile subscriptions, and penetration rate 2010 2025
Table 11 Change in the number of active mobile subscriptions by operator 2014 2020
Table 12 Change in the market share of active mobile subscriptions by operator 2013 2020
Table 13 LTE mobile internet subscribers 2014 2017
Table 14 Growth in mobile data traffic 2012 2020
Table 15 Change in the market share of mobile data traffic by operator 2016 2020
Table 16 Change in the number of mobile subscribers and penetration 2010 2025
Table 18 Growth in Econet Wireless's data revenue 2010 2019
Table 19 Growth in the number of Econet Wireless's mobile subscribers 2010 2020
Table 20 Decline in the number of NetOne's active mobile subscribers 2011 2020
Table 21 Change in the number of Telecel's active mobile subscribers 2011 2020
Table 22 Increase in the number of Econet Wireless's registered EcoCash subscribers 2012 2019
Table 23 Econet Wireless's active EcoCash subscribers (regulator data) 2015 2020
Table 24 Development of Econet Wireless's EcoCash revenue 2013 2017
Table 25 Econet Wireless EcoCash transactions 2013 2018
Table 26 Increase in the number of Econet Wireless's EcoCash agents 2013 2019
Table 27 Market share of active m-money subscribers by operator 2015 -2020
Table 28 Mobile money market subscribers and agents 2013 2020
Table 29 Change in the value of the m-money market 2016 2020
Table 30 Increase in internet access revenue and investment 2010 2020
Table 31 Growth in the number of internet subscribers and penetration 2010 2020
Table 32 Growth in the number of fixed-line broadband subscribers and penetration 2010 2025
Table 33 Growth in the number of DSL subscribers 2012 2020
Table 34 Growth in the number of Ecoweb's data subscribers 2012 2019
Table 35 Ecoweb broadband revenue 2013 2019
Table 36 Growth in the number of fibre broadband subscribers 2013 2020
Table 37 Decline in the number of WiMAX internet subscribers 2013 2020
Table 38 Satellite internet subscribers 2013 2020
Table 39 TelOne financial data 2012 2018
Table 40 TelOne revenue by type 2014 2018
Table 41 National backbone fibre length 2013 2017
Table 42 Decline in the number of fixed lines in service and teledensity 2010 2025
Table 43 Change in fixed-line telephony revenue 2013 2019
Table 44 Fixed-line voice traffic 2012 2020
Table 45 Increase in international internet bandwidth 2010 2020
Table 46 International bandwidth by operator (Mb/s) 2015 2020
Table 47 Historic - Mobile subscriptions and penetration rate in Zimbabwe 1999 2009
Table 48 Historic - Active mobile subscriptions 2000 2008
Table 49 Historic - Fixed lines in service and teledensity in Zimbabwe 1999 2009
Table 50 Historic - Fixed-line broadband subscribers and penetration 2001 2009
Table 51 Historic - International bandwidth 2002 2009

List of Charts
Chart 1 Overall Africa view - Telecoms Maturity Index vs GDP per capita
Chart 2 East Africa - Telecoms Maturity Index vs GDP per capita
Chart 3 Africa Middle-tier Telecoms Maturity Index (Market Challengers)
Chart 4 East Africa Telecoms Maturity Index by country
Chart 5 East Africa mobile subscriber penetration versus mobile broadband penetration
Chart 6 East Africa fixed and mobile penetration rates
Chart 7 Change in telecom revenue by services ($ million) 2010 2020
Chart 8 Development of mobile voice traffic 2012 2020
Chart 9 Development of mobile voice traffic 2010 2020
Chart 10 Growth in the number of base stations in service by technology 2013 2020
Chart 11 Change in the market share of 2G base stations by operator (in %) 2015 2020
Chart 12 Market share of 3G base stations by operator (in %) 2015 2020
Chart 13 Market share of LTE base stations by operator (%) 2015 2020
Chart 14 Change in the number of mobile subscriptions and penetration 2010 2025
Chart 15 Growth in the number of active mobile subscriptions, and penetration rate 2010 2025
Chart 16 Change in the number of active mobile subscriptions by operator (million) 2014 2020
Chart 17 Change in the market share of active mobile subscriptions by operator 2013 2018
Chart 18 Growth in mobile data traffic 2012 2020
Chart 19 Change in the market share of mobile data traffic by operator 2016 2020
Chart 20 Growth in the number of active mobile broadband subscribers and penetration 2010 2025
Chart 21 Development of Econet Wireless's financial data ($ million) 2010 2020
Chart 22 Growth in Econet Wireless's data revenue ($ million) 2010 2019
Chart 23 Growth in the number of Econet Wireless's mobile subscribers 2010 2020
Chart 24 Decline in the number of NetOne's active mobile subscribers 2011 2020
Chart 25 Decline in the number of Telecel's active mobile subscribers 2011 2020
Chart 26 Increase in the number of Econet Wireless's registered EcoCash subscribers 2012 2019
Chart 27 Change in the value of the m-money market ($ million) 2016 2020
Chart 28 Increase in internet access revenue and investment 2010 2020
Chart 29 Growth in the number of internet subscribers and penetration 2009 2020
Chart 30 Growth in the number of fixed-line broadband subscribers and penetration 2010 2025
Chart 31 Growth in the number of DSL subscribers 2012 2020
Chart 32 Growth in the number of fibre broadband subscribers 2013 2020
Chart 33 TelOne financial data ($ million) 2012 2018
Chart 34 TelOne revenue by type ($ million) 2014 2018
Chart 35 Decline in the number of fixed lines in service and teledensity 2010 2025
Chart 36 Change in fixed-line telephony revenue ($ million) 2013 2019
Chart 37 Fixed-line voice traffic 2012 2020
Chart 38 Increase in international internet bandwidth (Mb/s) 2010 2020
Chart 39 International bandwidth by operator (Mb/s) 2015 2020

List of Exhibits
Exhibit 1 Generalised Market Characteristics by Market Segment
Exhibit 2 East Africa - Key Characteristics of Telecoms Markets by Country
Exhibit 3 Map of Zimbabwe

Companies Mentioned
• TelOne
• Econet
• TeleAccess
• Afritell
• DataOne
• Powertel Communications
• Telco Internet
• Broadlands Networks
• Aquiva
• Africa Online
• ComOne
• Ecoweb
• iWay Africa (MWEB)
• TelOne
• NetOne
• Econet Wireless
• Telecel
• Telecontract
• Dandemutande (uMax)
• Afritell
• Liquid Telecom
• DataOne
• Powertel Communications
• Telco Internet
• Broadlands Networks
• Aquiva
• Zimbabwe Online (ZOL)
• Aptics.