1 INTRODUCTION 48
1.1 INTRODUCTION TO COVID-19 48
1.2 COVID-19 HEALTH ASSESSMENT 48
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION 48
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 49
1.3 COVID-19 ECONOMIC ASSESSMENT 50
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 50
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 51
FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY 51
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 52
1.4 OBJECTIVES OF THE STUDY 53
1.5 MARKET DEFINITION 53
1.5.1 INCLUSIONS AND EXCLUSIONS 54
1.6 MARKET SCOPE 54
1.6.1 MARKET SEGMENTATION 54
1.6.2 REGIONS COVERED 55
1.6.3 YEARS CONSIDERED FOR THE STUDY 55
1.7 CURRENCY CONSIDERED 56
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 56
1.8 STAKEHOLDERS 56
1.9 SUMMARY OF CHANGES 56

2 RESEARCH METHODOLOGY 58
2.1 RESEARCH DATA 58
FIGURE 6 GLOBAL AUDIO COMMUNICATION MONITORING MARKET: RESEARCH DESIGN 58
2.1.1 SECONDARY DATA 59
2.1.2 PRIMARY DATA 59
TABLE 2 PRIMARY INTERVIEWS 59
2.1.2.1 Breakdown of primary interviews 60
2.1.2.2 Key industry insights 60
2.2 MARKET BREAKUP AND DATA TRIANGULATION 61
2.3 MARKET SIZE ESTIMATION 61
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS/SERVICES OF AUDIO COMMUNICATION MONITORING MARKET 62
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL SOLUTIONS/SERVICES OF AUDIO COMMUNICATION MONITORING MARKET 62
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ? APPROACH 3 TOP-DOWN (DEMAND SIDE): SHARE OF AUDIO COMMUNICATION MONITORING THROUGH OVERALL AUDIO COMMUNICATION MONITORING SPENDING 63
FIGURE 10 AUDIO COMMUNICATION MONITORING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 64
2.3.1 TOP-DOWN APPROACH 64
2.3.2 BOTTOM-UP APPROACH 65
2.4 MARKET FORECAST 65
TABLE 3 FACTOR ANALYSIS 65
TABLE 4 IMPACT OF COVID-19 66
2.5 COMPETITIVE LEADERSHIP MAPPING METHODOLOGY 67
FIGURE 11 COMPETITIVE LEADERSHIP MAPPING MATRIX: CRITERIA WEIGHTAGE 67
2.6 STARTUP/SME COMPETITIVE LEADERSHIP MAPPING METHODOLOGY 68
FIGURE 12 STARTUP/SME COMPETITIVE LEADERSHIP MAPPING: CRITERIA WEIGHTAGE 68
2.7 ASSUMPTIONS FOR THE STUDY 68
2.8 LIMITATIONS OF THE STUDY 70

3 EXECUTIVE SUMMARY 71
TABLE 5 GLOBAL AUDIO COMMUNICATION MONITORING MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %) 73
FIGURE 13 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY COMPONENT 73
FIGURE 14 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY TYPE 73
FIGURE 15 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY SERVICE 74
FIGURE 16 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT,
BY DEPLOYMENT MODE 74
FIGURE 17 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT,
BY APPLICATION 75
FIGURE 18 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY VERTICAL 75
FIGURE 19 AUDIO COMMUNICATION MONITORING MARKET SNAPSHOT, BY REGION 76

4 PREMIUM INSIGHTS 77
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN AUDIO COMMUNICATION MONITORING MARKET 77
FIGURE 20 INCREASING DEMAND TO MOVE FROM TRADITIONAL PRIVATE BRANCH EXCHANGE TO COLLABORATIVE PLATFORMS TO DRIVE AUDIO COMMUNICATION MONITORING MARKET GROWTH DURING FORECAST PERIOD 77
4.2 AUDIO COMMUNICATION MONITORING MARKET: TOP THREE APPLICATIONS 78
FIGURE 21 COMMERCIAL AREAS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 78
4.3 AUDIO COMMUNICATION MONITORING MARKET, BY REGION 78
FIGURE 22 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020 78
4.4 AUDIO COMMUNICATION MONITORING MARKET IN NORTH AMERICA, BY SOLUTION AND VERTICAL 79
FIGURE 23 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS SOLUTIONS, AND TELECOM AND IT VERTICAL IN NORTH AMERICA TO ACCOUNT FOR HIGHEST MARKET SHARES IN AUDIO COMMUNICATION MONITORING MARKET IN 2020 79

5 MARKET OVERVIEW AND INDUSTRY TRENDS 80
5.1 INTRODUCTION 80
5.2 MARKET EVOLUTION 80
5.3 MARKET DYNAMICS 81
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: AUDIO COMMUNICATION MONITORING MARKET 81
5.3.1 DRIVERS 82
5.3.1.1 Increasing tele fraudulent activities and cyber crimes 82
5.3.1.2 Need for analyzing audio conversations in real time 82
5.3.1.3 Growing demand for risk and compliance management 82
5.3.1.4 Rising demand for remote contact centers during COVID-19 pandemic 83
5.3.2 RESTRAINTS 83
5.3.2.1 Lack of awareness about audio communication monitoring solutions 83
5.3.2.2 Legacy system architecture 84
5.3.3 OPPORTUNITIES 84
5.3.3.1 Emerging need for audio communication monitoring solutions among SMEs 84
5.3.3.2 Implementation of AI, analytics, and NLP capabilities to add value to existing audio communication monitoring offerings 84
5.3.4 CHALLENGES 85
5.3.4.1 Data and information security concerns 85
5.3.4.2 Maintaining business continuity during COVID-19 pandemic 85
5.4 CUMULATIVE GROWTH ANALYSIS 86
5.5 ADJACENT/RELATED MARKETS SNAPSHOT 86
TABLE 6 AUDIO COMMUNICATION MONITORING MARKET: ADJACENT/RELATED MARKETS 86
5.6 AVERAGE SELLING PRICE TREND 87
5.6.1 INTRODUCTION 87
5.7 VALUE CHAIN ANALYSIS 89
FIGURE 25 AUDIO COMMUNICATION MONITORING MARKET: VALUE CHAIN ANALYSIS 89
5.8 ECOSYSTEM 90
FIGURE 26 AUDIO COMMUNICATION MONITORING MARKET: ECOSYSTEM 90
5.9 TECHNOLOGY ANALYSIS 91
5.9.1 NATURAL LANGUAGE PROCESSING 91
5.9.2 PHONETIC SEARCH TECHNIQUE 91
5.9.3 ARTIFICIAL INTELLIGENCE 91
5.10 CASE STUDY ANALYSIS 92
5.10.1 INTRODUCTION 92
5.10.1.1 Use case: Scenario 1 92
5.10.1.2 Use case: Scenario 2 93
5.10.1.3 Use case: Scenario 3 93
5.10.1.4 Use case: Scenario 4 94
5.10.1.5 Use case: Scenario 5 94

6 AUDIO COMMUNICATION MONITORING MARKET: COVID-19 IMPACT 96
FIGURE 27 AUDIO COMMUNICATION MONITORING MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021 97

7 AUDIO COMMUNICATION MONITORING MARKET, BY COMPONENT 98
7.1 INTRODUCTION 99
7.1.1 COMPONENTS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 99
7.1.2 COMPONENTS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 99
FIGURE 28 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 100
TABLE 7 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 100
TABLE 8 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION) 100
7.2 SOLUTIONS 101
FIGURE 29 REPORTING AND ANALYTICS SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 101
TABLE 9 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION,
2016–2019 (USD MILLION) 101
TABLE 10 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION,
2019–2025 (USD MILLION) 102
TABLE 11 SOLUTIONS: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 102
TABLE 12 SOLUTIONS: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 102
7.2.1 REPORTING AND ANALYTICS 103
7.2.2 CALL RECORDING SOFTWARE AND QUALITY ANALYSIS 103
7.2.3 AUDIO LOUDNESS, METERING, AND MONITORING 103
7.2.3.1 LTE/VoLTE monitoring 103
7.2.3.2 Audio communication surveillance monitoring 104
7.2.3.3 Media monitoring 104
7.3 SERVICES 104
FIGURE 30 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 105
TABLE 13 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE,
2016–2019 (USD MILLION) 105
TABLE 14 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE,
2019–2025 (USD MILLION) 105
TABLE 15 SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 106
TABLE 16 SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 106
7.3.1 PROFESSIONAL SERVICES 106
7.3.2 MANAGED SERVICES 107

8 AUDIO COMMUNICATION MONITORING MARKET, BY TYPE 108
8.1 INTRODUCTION 109
8.1.1 TYPES: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 109
8.1.2 TYPES: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 109
FIGURE 31 WIRELESS COMMUNICATION SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 110
TABLE 17 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE,
2016–2019 (USD MILLION) 110
TABLE 18 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE,
2019–2025 (USD MILLION) 110
8.2 WIRELESS COMMUNICATION 111
TABLE 19 WIRELESS COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 111
TABLE 20 WIRELESS COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 111
8.3 WIRED COMMUNICATION 112
TABLE 21 WIRED COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 112
TABLE 22 WIRED COMMUNICATION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 112

9 AUDIO COMMUNICATION MONITORING MARKET, BY APPLICATION 113
9.1 INTRODUCTION 114
9.1.1 APPLICATIONS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 114
9.1.2 APPLICATIONS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 114
FIGURE 32 LAW ENFORCEMENT AGENCIES TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 115
TABLE 23 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION) 115
TABLE 24 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION , 2019–2025 (USD MILLION) 115
9.2 LAW ENFORCEMENT AGENCIES 116
9.3 SALES AND INTERNAL COMMUNICATION MONITORING 116
9.4 COMMERCIAL AREAS 116
9.5 BROADCAST MONITORING 117
9.6 OTHERS 117

10 AUDIO COMMUNICATION MONITORING MARKET, BY DEPLOYMENT MODE 118
10.1 INTRODUCTION 119
10.1.1 DEPLOYMENT MODE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 119
10.1.2 DEPLOYMENT MODE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 119
FIGURE 33 CLOUD SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 119
TABLE 25 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE , 2016–2019 (USD MILLION) 120
TABLE 26 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 120
10.2 CLOUD 120
TABLE 27 CLOUD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 121
TABLE 28 CLOUD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 121
10.3 ON-PREMISES 121
TABLE 29 ON-PREMISES: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 122
TABLE 30 ON-PREMISES: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 122

11 AUDIO COMMUNICATION MONITORING MARKET, BY ORGANIZATION SIZE 123
11.1 INTRODUCTION 124
11.1.1 ORGANIZATION SIZE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 124
11.1.2 ORGANIZATION SIZE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 124
FIGURE 34 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 125
TABLE 31 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 125
TABLE 32 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 125
11.2 SMALL AND MEDIUM-SIZED ENTERPRISES 126
TABLE 33 SMALL AND MEDIUM-SIZED ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 126
TABLE 34 SMALL AND MEDIUM-SIZED ENTERPRISES : AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 126
11.3 LARGE ENTERPRISES 127
TABLE 35 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 127
TABLE 36 LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 127

12 AUDIO COMMUNICATION MONITORING MARKET, BY VERTICAL 128
12.1 INTRODUCTION 129
12.1.1 VERTICALS: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 129
12.1.2 VERTICALS: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 129
FIGURE 35 RETAIL AND ECOMMERCE VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 130
TABLE 37 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL,
2016–2019 (USD MILLION) 130
TABLE 38 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL,
2019–2025 (USD MILLION) 131
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 131
12.3 MEDIA AND ENTERTAINMENT 132
12.4 RETAIL AND ECOMMERCE 132
12.5 TELECOM AND IT 133
12.6 GOVERNMENT 133
12.7 HEALTHCARE AND LIFE SCIENCES 133
12.8 OTHERS VERTICAL 134

13 AUDIO COMMUNICATION MONITORING MARKET, BY REGION 135
13.1 INTRODUCTION 136
FIGURE 36 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 136
FIGURE 37 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD 136
TABLE 39 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2016–2019 (USD MILLION) 137
TABLE 40 AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 137
13.2 NORTH AMERICA 137
13.2.1 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 138
13.2.2 NORTH AMERICA: COVID-19 IMPACT 138
13.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 138
13.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION 138
13.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 139
13.2.6 CALIFORNIA CONSUMER PRIVACY ACT 139
13.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 139
FIGURE 38 NORTH AMERICA: MARKET SNAPSHOT 140
TABLE 41 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2016–2019 (USD MILLION) 140
TABLE 42 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 141
TABLE 43 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2016–2019 (USD MILLION) 141
TABLE 44 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2019–2025 (USD MILLION) 141
TABLE 45 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SERVICE, 2016–2019 (USD MILLION) 142
TABLE 46 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 142
TABLE 47 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY TYPE, 2016–2019 (USD MILLION) 142
TABLE 48 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY TYPE, 2019–2025 (USD MILLION) 142
TABLE 49 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2016–2019 (USD MILLION) 143
TABLE 50 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 143
TABLE 51 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2019 (USD MILLION) 144
TABLE 52 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 144
TABLE 53 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 144
TABLE 54 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 144
TABLE 55 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2016–2019 (USD MILLION) 145
TABLE 56 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 145
TABLE 57 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2016–2019 (USD MILLION) 146
TABLE 58 NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 146
13.2.8 UNITED STATES 146
13.2.9 CANADA 147
13.3 EUROPE 147
13.3.1 EUROPE: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 147
13.3.2 EUROPE: COVID-19 IMPACT ON AUDIO COMMUNICATION MONITORING MARKET 148
13.3.3 EUROPE: REGULATORY IMPLICATIONS 148
13.3.4 GENERAL DATA PROTECTION REGULATION 148
TABLE 59 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2016–2019 (USD MILLION) 148
TABLE 60 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 149
TABLE 61 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2016–2019 (USD MILLION) 149
TABLE 62 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2019–2025 (USD MILLION) 149
TABLE 63 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 150
TABLE 64 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 150
TABLE 65 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 150
TABLE 66 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 150
TABLE 67 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2016–2019 (USD MILLION) 151
TABLE 68 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 151
TABLE 69 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2019 (USD MILLION) 152
TABLE 70 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 152
TABLE 71 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 152
TABLE 72 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 152
TABLE 73 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION) 153
TABLE 74 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION) 153
TABLE 75 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 154
TABLE 76 EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 154
13.3.5 UNITED KINGDOM 154
13.3.6 GERMANY 155
13.3.7 FRANCE 155
13.3.8 REST OF EUROPE 155
13.4 ASIA PACIFIC 155
13.4.1 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 156
13.4.2 ASIA PACIFIC: COVID-19 IMPACT 156
13.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 156
13.4.4 PERSONAL DATA PROTECTION ACT 157
FIGURE 39 ASIA PACIFIC: MARKET SNAPSHOT 158
TABLE 77 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2016–2019 (USD MILLION) 158
TABLE 78 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 159
TABLE 79 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2016–2019 (USD MILLION) 159
TABLE 80 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2019–2025 (USD MILLION) 159
TABLE 81 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SERVICE, 2016–2019 (USD MILLION) 160
TABLE 82 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 160
TABLE 83 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 160
TABLE 84 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 160
TABLE 85 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2016–2019 (USD MILLION) 161
TABLE 86 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 161
TABLE 87 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2019 (USD MILLION) 161
TABLE 88 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 162
TABLE 89 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 162
TABLE 90 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 162
TABLE 91 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2016–2019 (USD MILLION) 163
TABLE 92 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 163
TABLE 93 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2016–2019 (USD MILLION) 164
TABLE 94 ASIA PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 164
13.4.5 CHINA 164
13.4.6 JAPAN 165
13.4.7 INDIA 165
13.4.8 REST OF ASIA PACIFIC 165
13.5 MIDDLE EAST AND AFRICA 166
13.5.1 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 166
13.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 166
13.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 167
13.5.4 PERSONAL DATA PROTECTION LAW 167
TABLE 95 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION) 167
TABLE 96 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION) 167
TABLE 97 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2016–2019 (USD MILLION) 168
TABLE 98 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION, 2019–2025 (USD MILLION) 168
TABLE 99 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 168
TABLE 100 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 169
TABLE 101 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION) 169
TABLE 102 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 169
TABLE 103 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION) 170
TABLE 104 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION) 170
TABLE 105 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION) 170
TABLE 106 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 171
TABLE 107 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 171
TABLE 108 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 171
TABLE 109 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2016–2019 (USD MILLION) 172
TABLE 110 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION) 172
TABLE 111 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2016–2019 (USD MILLION) 173
TABLE 112 MIDDLE EAST AND AFRICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 173
13.5.5 MIDDLE EAST 173
13.5.6 SOUTH AFRICA 173
13.6 LATIN AMERICA 174
13.6.1 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET DRIVERS 174
13.6.2 LATIN AMERICA: COVID-19 174
13.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 175
13.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS 175
TABLE 113 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2016–2019 (USD MILLION) 175
TABLE 114 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 176
TABLE 115 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2016–2019 (USD MILLION) 176
TABLE 116 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SOLUTION, 2019–2025 (USD MILLION) 176
TABLE 117 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SERVICE, 2016–2019 (USD MILLION) 177
TABLE 118 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 177
TABLE 119 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY TYPE, 2016–2019 (USD MILLION) 177
TABLE 120 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY TYPE, 2019–2025 (USD MILLION) 177
TABLE 121 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2016–2019 (USD MILLION) 178
TABLE 122 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 178
TABLE 123 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2019 (USD MILLION) 179
TABLE 124 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 179
TABLE 125 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2019 (USD MILLION) 179
TABLE 126 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 180
TABLE 127 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2016–2019 (USD MILLION) 180
TABLE 128 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 181
TABLE 129 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2016–2019 (USD MILLION) 181
TABLE 130 LATIN AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 182
13.6.5 BRAZIL 182
13.6.6 MEXICO 182
13.6.7 REST OF LATIN AMERICA 182

14 COMPETITIVE LANDSCAPE 183
14.1 OVERVIEW 183
14.2 MARKET EVALUATION FRAMEWORK 183
FIGURE 40 MARKET EVALUATION FRAMEWORK 183
14.3 MARKET SHARE OF KEY PLAYERS IN AUDIO COMMUNICATION MONITORING MARKET, 2019 184
FIGURE 41 MARKET SHARE OF KEY PLAYERS, 2019 184
14.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS 185
14.4.1 INTRODUCTION 185
FIGURE 42 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS 185
14.5 KEY MARKET DEVELOPMENTS 189
14.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 189
TABLE 131 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2019–2020 189
14.5.2 BUSINESS EXPANSIONS 191
TABLE 132 BUSINESS EXPANSIONS, 2019–2020 191
14.5.3 MERGERS AND ACQUISITIONS 191
TABLE 133 MERGERS AND ACQUISITIONS, 2018–2019 191
14.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS 192
TABLE 134 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS,
2019–2020 192

15 COMPANY EVALUATION MATRIX AND COMPANY PROFILES 194
15.1 OVERVIEW 194
15.2 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY 194
15.2.1 RANKING OF KEY PLAYERS IN AUDIO COMMUNICATION MONITORING MARKET, 2020 194
FIGURE 43 RANKING OF KEY PLAYERS, 2020 194
15.3 COMPANY EVALUATION MATRIX, 2020 195
15.3.1 STAR 195
15.3.2 EMERGING LEADERS 195
15.3.3 PERVASIVE 195
FIGURE 44 AUDIO COMMUNICATION MONITORING MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020 196
15.4 STARTUP/SME EVALUATION MATRIX, 2020 197
15.4.1 PROGRESSIVE COMPANIES 197
15.4.2 RESPONSIVE COMPANIES 197
15.4.3 STARTING BLOCKS 197
FIGURE 45 AUDIO COMMUNICATION MONITORING MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020 198
15.5 COMPANY PROFILES 199
(Business overview, Solutions and Services offered, Covid-19 development, SWOT analysis, Recent developments, and MNM view)*
15.5.1 NICE 199
FIGURE 46 NICE: COMPANY SNAPSHOT 199
FIGURE 47 NICE: SWOT ANALYSIS 202
15.5.2 CISCO 206
FIGURE 48 CISCO: COMPANY SNAPSHOT 206
FIGURE 49 CISCO: SWOT ANALYSIS 208
15.5.3 IBM 210
FIGURE 50 IBM: COMPANY SNAPSHOT 210
FIGURE 51 IBM: SWOT ANALYSIS 212
15.5.4 ENGHOUSE INTERACTIVE 213
FIGURE 52 ENGHOUSE INTERACTIVE: COMPANY SNAPSHOT 213
FIGURE 53 ENGHOUSE INTERACTIVE: SWOT ANALYSIS 215
15.5.5 GOOGLE 218
FIGURE 54 GOOGLE: COMPANY SNAPSHOT 218
FIGURE 55 GOOGLE: SWOT ANALYSIS 220
15.5.6 AUDIOCODES 221
FIGURE 56 AUDIOCODES: COMPANY SNAPSHOT 221
15.5.7 INTEGRATED RESEARCH 225
FIGURE 57 INTEGRATED RESEARCH: COMPANY SNAPSHOT 225
15.5.8 MARTELLO TECHNOLOGIES 228
FIGURE 58 MARTELLO TECHNOLOGIES: COMPANY SNAPSHOT 228
15.5.9 NUANCE COMMUNICATIONS 231
FIGURE 59 NUANCE COMMUNICATIONS: COMPANY SNAPSHOT 231
15.5.10 AVAYA 234
FIGURE 60 AVAYA: COMPANY SNAPSHOT 234
15.5.11 VERITONE 238
FIGURE 61 VERITONE: COMPANY SNAPSHOT 238
15.5.12 RELATIVITY 241
15.5.13 PATHSOLUTIONS 243
15.5.14 EMPIRIX 245
15.5.15 GENESYS 247
15.5.16 NECTAR 249
15.5.17 BEHAVOX 252
15.5.18 VYOPTA 254
15.5.19 INTELLIGENT VOICE 256
15.5.20 AMEYO 258
15.5.21 ELASTIX 259
15.5.22 DASHBASE 259
15.5.23 RIBBON COMMUNICATIONS 260
15.5.24 DEEPGRAM 260
15.5.25 HALOOCOM 261
15.5.26 TOKU 261
15.5.27 SERVETEL 262
15.5.28 CLOUDTALK 262
15.5.29 DIALER360 262
15.5.30 JUSTCALL 263
*Details on Business overview, Solutions and Services offered, Covid-19 development, SWOT analysis, Recent developments, and MNM view might not be captured in case of unlisted companies.

16 APPENDIX 264
16.1 ADJACENT/RELATED MARKETS 264
16.1.1 CLOUD-BASED CONTACT CENTER MARKET 264
TABLE 135 CHATBOT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 265
TABLE 136 PROFESSIONAL SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 265
TABLE 137 MANAGED SERVICES: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 265
TABLE 138 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION,
2015–2022 (USD MILLION) 266
TABLE 139 CALL ROUTING AND QUEUING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 266
TABLE 140 DATA INTEGRATION AND RECORDING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 267
TABLE 141 CHAT QUALITY AND MONITORING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 267
TABLE 142 REAL-TIME DECISION MAKING: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 268
TABLE 143 WORKFORCE OPTIMIZATION: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 268
TABLE 144 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 268
TABLE 145 PUBLIC CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 269
TABLE 146 PRIVATE CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 269
TABLE 147 HYBRID CLOUD: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 270
TABLE 148 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 270
TABLE 149 LARGE ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 270
TABLE 150 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 271
TABLE 151 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL,
2015–2022 (USD MILLION) 271
TABLE 152 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 272
TABLE 153 CONSUMER GOODS AND RETAIL: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 272
TABLE 154 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 272
TABLE 155 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 273
TABLE 156 MANUFACTURING: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY REGION, 2015–2022 (USD MILLION) 273
TABLE 157 MEDIA AND ENTERTAINMENT: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 274
TABLE 158 TELECOMMUNICATION AND ITES: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION, 2015–2022 (USD MILLION) 274
TABLE 159 OTHERS: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 274
TABLE 160 CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REGION,
2015–2022 (USD MILLION) 275
TABLE 161 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY SERVICE, 2015–2022 (USD MILLION) 275
TABLE 162 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY APPLICATION, 2015–2022 (USD MILLION) 276
TABLE 163 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY DEPLOYMENT MODEL 2015–2022 (USD MILLION) 276
TABLE 164 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 276
TABLE 165 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY VERTICAL, 2015–2022 (USD MILLION) 277
TABLE 166 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION) 277
TABLE 167 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION) 278
TABLE 168 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 278
TABLE 169 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 278
TABLE 170 EUROPE: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION) 279
TABLE 171 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION) 279
TABLE 172 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY APPLICATION, 2015–2022 (USD MILLION) 280
TABLE 173 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 280
TABLE 174 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 280
TABLE 175 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2015–2022 (USD MILLION) 281
TABLE 176 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2015–2022 (USD MILLION) 281
TABLE 177 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2015–2022 (USD MILLION) 281
TABLE 178 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2015–2022 (USD MILLION) 282
TABLE 179 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD MILLION) 282

Please contact our Customer Support Center to get the complete Table of Contents