IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

IT Services

Country View

Business Services

Market Context

Drivers and Inhibitors


Digital Transformation Across the Whole Organization

Changes to Outsourcing Buying Patterns

Cloud Adoption




Significant Market Developments


Economic Uncertainty in Southern Europe

Digital Solutions are Increasingly Managed

Changes from Prior Forecast

Impact by Country

Impact in Primary Market Segment

Business Services

Market Definition

Foundation Market Definitions

Business Consulting

IT Consulting

Systems Integration

Network Consulting and Integration

Custom Application Development

Business Process Outsourcing

Application Management

Hosted Application Management

IT Outsourcing

Network and Endpoint Outsourcing Services

Hosting Infrastructure Services

Hardware Deploy and Support

Software Deploy and Support

IT Education and Training


Currency Fluctuations and Use of Exchange Rates

Data Collection

Related Research