1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.1.1 BUSINESS INTELLIGENCE 14
1.1.2 COMPETITIVE INTELLIGENCE 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 14
1.4 YEARS CONSIDERED FOR THE STUDY 16
1.5 CURRENCY 16
1.6 STAKEHOLDERS 17

2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 BREAKDOWN OF PRIMARIES 19
2.1.2 KEY INDUSTRY INSIGHTS 20
2.2 MARKET SIZE ESTIMATION 21
2.3 RESEARCH ASSUMPTIONS AND LIMITATIONS 23
2.3.1 ASSUMPTIONS 23
2.3.2 LIMITATIONS 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE WORKPLACE MANAGED SERVICES MARKET 29
4.2 WORKPLACE MANAGED SERVICES MARKET, BY REGION, 2017 29
4.3 WORKPLACE MANAGED SERVICES MARKET, BY END-USER OUTSOURCING SERVICE TYPE, 2017 VS. 2022 30
4.4 WORKPLACE MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2017 VS. 2022 30
4.5 WORKPLACE MANAGED SERVICES MARKET, BY MANAGED IT ASSET SERVICE TYPE, 2017 VS. 2022 31
4.6 WORKPLACE MANAGED SERVICES MARKET, BY ORGANIZATION SIZE, 2017 VS. 2022 32
4.7 WORKPLACE MANAGED SERVICES MARKET, BY VERTICAL, 2017 VS. 2022 33
4.8 MARKET INVESTMENT SCENARIO 34

5 MARKET OVERVIEW AND INDUSTRY TRENDS 35
5.1 INTRODUCTION 35
5.2 VENDOR ECOSYSTEM 35
5.3 USE CASES 37
5.4 TOP EMERGING DIGITAL WORKPLACE TECHNOLOGIES 42
5.5 MARKET DYNAMICS 43
5.5.1 DRIVERS 44
5.5.1.1 Commoditization of workplace managed services 44
5.5.1.2 Workplace managed services offer measurable business value 45
5.5.1.3 Shifting the burden of compliance to workplace managed service providers 45
5.5.1.4 Organizations' need to focus more on their core business competencies 46
5.5.2 RESTRAINTS 46
5.5.2.1 Workplace managed service providers lack flexibility and scalability in their service offerings 46
5.5.3 OPPORTUNITIES 46
5.5.3.1 Long-term partnerships with workplace managed service providers will increase the market growth rate 46
5.5.3.2 Automation is encouraging the workplace managed service providers to embrace zero touch models 47
5.5.4 CHALLENGES 47
5.5.4.1 Constant security threats to the enterprise IT environment 47
5.5.4.2 The increasing device varieties pose a challenge to the enhanced delivery of workplace managed services 47

6 WORKPLACE MANAGED SERVICES MARKET ANALYSIS, BY SERVICE TYPE 48
6.1 INTRODUCTION 49
6.2 END-USER OUTSOURCING SERVICES 50
6.2.1 MANAGED COMMUNICATION AND COLLABORATION SERVICES 52
6.2.1.1 Managed VoIP 53
6.2.1.2 Managed email services 54
6.2.1.3 Managed UCC 55
6.2.2 MANAGED MOBILITY SERVICES 56
6.2.3 MANAGED IT ASSET SERVICES 57
6.2.3.1 Managed print services 58
6.2.3.2 Managed desktop services 60
6.2.3.3 Backup and disaster recovery 61
6.3 TECH SUPPORT SERVICES 63

7 WORKPLACE MANAGED SERVICES MARKET ANALYSIS, BY ORGANIZATION SIZE 65
7.1 INTRODUCTION 66
7.2 SMALL AND MEDIUM-SIZED ENTERPRISES 67
7.3 LARGE ENTERPRISES 68

8 WORKPLACE MANAGED SERVICES MARKET ANALYSIS, BY VERTICAL 70
8.1 INTRODUCTION 71
8.2 MEDIA AND ENTERTAINMENT 73
8.3 BANKING, FINANCIAL SERVICES, AND INSURANCE 73
8.4 CONSUMER GOODS AND RETAIL 74
8.5 MANUFACTURING 75
8.6 HEALTHCARE AND LIFE SCIENCES 76
8.7 EDUCATION 77
8.8 TELECOM, IT, AND ITES 78
8.9 ENERGY AND UTILITIES 79
8.10 GOVERNMENT AND PUBLIC SECTOR 79
8.11 OTHERS 80

9 GEOGRAPHIC ANALYSIS 82
9.1 INTRODUCTION 83
9.2 NORTH AMERICA 85
9.3 EUROPE 89
9.4 ASIA PACIFIC 92
9.5 MIDDLE EAST AND AFRICA 96
9.6 LATIN AMERICA 99

10 COMPANY PROFILES 103
(Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
10.1 DXC TECHNOLOGY 103
10.2 WIPRO 106
10.3 IBM 109
10.4 HCL 112
10.5 TCS 115
10.6 NTT DATA 118
10.7 COMPUCOM 121
10.8 ATOS 124
10.9 UNISYS 128
10.10 FUJITSU 131
10.11 COGNIZANT 134
10.12 ACCENTURE 137
*Details on Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments might not be captured in case of unlisted companies.

11 APPENDIX 140
11.1 DISCUSSION GUIDE 140
11.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL 144
11.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 146
11.4 AVAILABLE CUSTOMIZATION 147
11.5 RELATED REPORTS 148
11.6 AUTHOR DETAILS 149

LIST OF TABLES
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2014-2017 16
TABLE 2 WORKPLACE MANAGED SERVICES MARKET: USE CASES 37
TABLE 3 WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 49
TABLE 4 SERVICE TYPES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 49
TABLE 5 END-USER OUTSOURCING SERVICES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 51
TABLE 6 END-USER OUTSOURCING SERVICES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 52
TABLE 7 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 53
TABLE 8 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 53
TABLE 9 MANAGED VOICE OVER INTERNET PROTOCOL MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 54
TABLE 10 MANAGED EMAIL SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 54
TABLE 11 MANAGED UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 56
TABLE 12 MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 57
TABLE 13 MANAGED IT ASSET SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 57
TABLE 14 MANAGED IT ASSET SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 58
TABLE 15 MANAGED PRINT SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 59
TABLE 16 MANAGED DESKTOP SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 61
TABLE 17 BACKUP AND DISASTER RECOVERY MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 62
TABLE 18 TECH SUPPORT SERVICES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 64
TABLE 19 WORKPLACE MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION) 66
TABLE 20 ORGANIZATION SIZE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 67
TABLE 21 SMALL AND MEDIUM-SIZED ENTERPRISES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 68
TABLE 22 LARGE ENTERPRISES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 69
TABLE 23 WORKPLACE MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION) 72
TABLE 24 VERTICALS: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 72
TABLE 25 MEDIA AND ENTERTAINMENT: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 73
TABLE 26 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 74
TABLE 27 CONSUMER GOODS AND RETAIL: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 75
TABLE 28 MANUFACTURING: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 76
TABLE 29 HEALTHCARE AND LIFE SCIENCES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 77
TABLE 30 EDUCATION: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 78
TABLE 31 TELECOM, IT AND ITES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 78
TABLE 32 ENERGY AND UTILITIES: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 79
TABLE 33 GOVERNMENT AND PUBLIC SECTOR: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 80
TABLE 34 OTHERS: WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 81
TABLE 35 WORKPLACE MANAGED SERVICES MARKET SIZE, BY REGION, 2015-2022 (USD BILLION) 84
TABLE 36 NORTH AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 87
TABLE 37 NORTH AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY END-USER OUTSOURCING SERVICE TYPE, 2015-2022 (USD BILLION) 87
TABLE 38 NORTH AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2015-2022 (USD BILLION) 88
TABLE 39 NORTH AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED IT ASSET SERVICE TYPE, 2015-2022 (USD BILLION) 88
TABLE 40 NORTH AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION) 88
TABLE 41 NORTH AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION) 89
TABLE 42 EUROPE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 90
TABLE 43 EUROPE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY END-USER OUTSOURCING SERVICE TYPE, 2015-2022 (USD BILLION) 90
TABLE 44 EUROPE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2015-2022 (USD BILLION) 90
TABLE 45 EUROPE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED IT ASSET SERVICE TYPE, 2015-2022 (USD BILLION) 91
TABLE 46 EUROPE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION) 91
TABLE 47 EUROPE: WORKPLACE MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION) 92
TABLE 48 ASIA PACIFIC: WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 94
TABLE 49 ASIA PACIFIC: WORKPLACE MANAGED SERVICES MARKET SIZE, BY END-USER OUTSOURCING SERVICE TYPE, 2015-2022 (USD BILLION) 94
TABLE 50 ASIA PACIFIC: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2015-2022 (USD BILLION) 94
TABLE 51 ASIA PACIFIC: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED IT ASSET SERVICE TYPE, 2015-2022 (USD BILLION) 95
TABLE 52 ASIA PACIFIC: WORKPLACE MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION) 95
TABLE 53 ASIA PACIFIC: WORKPLACE MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION) 96
TABLE 54 MIDDLE EAST AND AFRICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 97
TABLE 55 MIDDLE EAST AND AFRICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY END-USER OUTSOURCING SERVICE TYPE, 2015-2022 (USD BILLION) 97
TABLE 56 MIDDLE EAST AND AFRICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2015-2022 (USD BILLION) 97
TABLE 57 MIDDLE EAST AND AFRICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED IT ASSET SERVICE TYPE, 2015-2022 (USD BILLION) 98
TABLE 58 MIDDLE EAST AND AFRICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION) 98
TABLE 59 MIDDLE EAST AND AFRICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION) 99
TABLE 60 LATIN AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2015-2022 (USD BILLION) 100
TABLE 61 LATIN AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY END-USER OUTSOURCING SERVICE TYPE, 2015-2022 (USD BILLION) 100
TABLE 62 LATIN AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE TYPE, 2015-2022 (USD BILLION) 100
TABLE 63 LATIN AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY MANAGED IT ASSET SERVICE TYPE, 2015-2022 (USD BILLION) 101
TABLE 64 LATIN AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION) 101
TABLE 65 LATIN AMERICA: WORKPLACE MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION) 102

LIST OF FIGURES
FIGURE 1 GLOBAL WORKPLACE MANAGED SERVICES MARKET: MARKET SEGMENTATION 15
FIGURE 2 GLOBAL WORKPLACE MANAGED SERVICES MARKET: RESEARCH DESIGN 18
FIGURE 3 RESEARCH METHODOLOGY 19
FIGURE 4 DATA TRIANGULATION 21
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
FIGURE 7 WORKPLACE MANAGED SERVICES MARKET ANALYSIS 27
FIGURE 8 FASTEST GROWING SEGMENTS IN THE WORKPLACE MANAGED SERVICES MARKET 27
FIGURE 9 ASIA PACIFIC IS EXPECTED TO HAVE THE HIGHEST CAGR DURING THE FORECAST PERIOD 28
FIGURE 10 INCREASING NEED FOR DIGITAL BUSINESS TRANSFORMATION IS EXPECTED TO DRIVE THE GROWTH OF THE WORKPLACE MANAGED SERVICES MARKET 29
FIGURE 11 NORTH AMERICA IS ESTIMATED TO HAVE THE LARGEST MARKET SHARE IN 2017 29
FIGURE 12 MANAGED IT ASSET SERVICES SEGMENT IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 30
FIGURE 13 MANAGED UNIFIED COMMUNICATION AND COLLABORATION SEGMENT IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 30
FIGURE 14 MANAGED DESKTOP SERVICES SEGMENT IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 31
FIGURE 15 LARGE ENTERPRISES ARE THE KEY ADOPTERS OF WORKPLACE MANAGED SERVICES 32
FIGURE 16 TELECOM, IT, AND ITES VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 33
FIGURE 17 WORKPLACE MANAGED SERVICES MARKET: MARKET INVESTMENT SCENARIO 34
FIGURE 18 WORKPLACE MANAGED SERVICES MARKET: VENDOR ECOSYSTEM 36
FIGURE 21 THE FIVE KEY COMPONENTS FOR WORKPLACE 50
FIGURE 22 MANAGED MOBILITY SERVICES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 51
FIGURE 23 UNIFIED COMMUNICATION AND COLLABORATION PROVIDES STRATEGIC BENEFITS TO THE ENTERPRISES 55
FIGURE 24 MANAGED PRINT SERVICES: WORKFLOW MODEL 59
FIGURE 25 MANAGED DESKTOP SERVICES CAPABILITIES 60
FIGURE 26 BACKUP AND DISASTER RECOVERY FRAMEWORK 62
FIGURE 27 MANAGED SERVICE DESK TOPOLOGY 63
FIGURE 28 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 66
FIGURE 29 HEALTHCARE AND LIFE SCIENCES VERTICAL IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 71
FIGURE 30 NORTH AMERICA IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 83
FIGURE 31 ASIA PACIFIC IS EXPECTED TO BE A HOTSPOT FOR THE WORKPLACE MANAGED SERVICES MARKET DURING THE FORECAST PERIOD 84
FIGURE 32 NORTH AMERICA: MARKET SNAPSHOT 86
FIGURE 33 ASIA PACIFIC: MARKET SNAPSHOT 93
FIGURE 34 DXC TECHNOLOGY: COMPANY SNAPSHOT 103
FIGURE 35 WIPRO: COMPANY SNAPSHOT 106
FIGURE 36 IBM: COMPANY SNAPSHOT 109
FIGURE 37 HCL: COMPANY SNAPSHOT 112
FIGURE 38 TCS: COMPANY SNAPSHOT 115
FIGURE 39 NTT DATA: COMPANY SNAPSHOT 118
FIGURE 40 ATOS: COMPANY SNAPSHOT 124
FIGURE 41 UNISYS: COMPANY SNAPSHOT 128
FIGURE 42 FUJITSU: COMPANY SNAPSHOT 131
FIGURE 43 COGNIZANT: COMPANY SNAPSHOT 134
FIGURE 44 ACCENTURE: COMPANY SNAPSHOT 137