IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

IT Services

Country View

Market Context

Drivers and Inhibitors


Digital Investments Address the Whole Enterprise

Organizations Increasingly Want to Customize Their Cloud Services, Driving Growth in Professional Services


Brexit Will Negatively Impact Spending, Most Strongly in 2019 and 2020

Skill Shortages Will Limit Digital Services Growth

Significant Market Developments

Design Thinking, Co-innovation Gaining Importance

Innovation Accelerators Adoption Continue to Rise

Shift to Multicloud Architectures

Changes from Prior Forecast

Changes by Primary Market Segment

Changes by Country

Market Definition

Foundation Market Definitions

Business Consulting

Agency Services

IT Consulting

Systems Integration

Network Consulting and Integration

Custom Application Development

Business Process Outsourcing

Application Management

Hosted Application Management

IT Outsourcing

Network and Endpoint Outsourcing Services

Hosting Infrastructure Services

Hardware Deploy and Support

Software Deploy and Support

IT Education and Training


Currency Fluctuations and Use of Exchange Rates

Data Collection

Related Research