IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Familiarize IT with Customer Processes, and Proactively Identify Customer Pain Points

Challenge

Example

NASA Jet Propulsion Laboratories

Bumble Bee Foods

University of Pennsylvania Health Sciences

Valdosta State University

Guidance

Practice 2: Find or Create Opportunities to Build Relationships with Business Counterparts

Challenge

Example

NASA Jet Propulsion Laboratories

Bumble Bee Foods

Valdosta State University

Guidance

Practice 3: Find New Ways to Personalize Digital Services

Challenge

Example

University of Pennsylvania Health Sciences

Valdosta State University

Guidance