1. RESEARCH SCOPE
1.1. STUDY GOALS
1.2. SCOPE OF THE MARKET STUDY
1.3. WHO WILL FIND THIS REPORT USEFUL?
1.4. STUDY AND FORECASTING YEARS

2. RESEARCH METHODOLOGY
2.1. SOURCES OF DATA
2.1.1. SECONDARY DATA
2.1.2. PRIMARY DATA
2.2. TOP-DOWN APPROACH
2.3. BOTTOM-UP APPROACH
2.4. DATA TRIANGULATION

3. EXECUTIVE SUMMARY
3.1. MARKET SUMMARY
3.2. KEY FINDINGS
3.2.1. WIDESPREAD ADOPTION OF BYOD CULTURE
3.2.2. INCREASING USAGE OF CLOUD COMPUTING BY ORGANIZATIONS

4. MARKET DYNAMICS
4.1. MARKET DEFINITION
4.2. DRIVERS
4.3. RESTRAINTS
4.4. OPPORTUNITIES
4.5. CHALLENGES

5. MARKET BY END-USER
5.1. FINANCIAL SERVICES
5.2. GOVERNMENT AND PUBLIC SECTOR
5.3. HEALTHCARE AND LIFE SCIENCES
5.4. TELECOMMUNICATIONS
5.5. OTHERS

6. MARKET BY ORGANIZATION SIZE
6.1. SMALL AND MEDIUM ENTERPRISES
6.2. LARGE ENTERPRISES

7. KEY ANALYTICS
7.1. PORTER'S 5 FORCE ANALYSIS
7.1.1. THREAT OF NEW ENTRANTS
7.1.2. THREAT OF SUBSTITUTE PRODUCTS
7.1.3. BARGAINING POWER OF BUYERS
7.1.4. BARGAINING POWER OF SUPPLIERS
7.1.5. INTENSITY OF COMPETITIVE RIVALRY
7.2. KEY TRENDS
7.2.1. AUTOMATING ITIL PROCESSES
7.2.2. FORMING A FEDERATED CMDB
7.2.3. PLANNING AND IMPLEMENTING SUCCESSFUL SELF-SERVICE
7.2.4. OPEN-KNOWLEDGE MANAGEMENT IN THE IT SERVICE MANAGEMENT
7.3. VENDOR LANDSCAPE
7.4. OPPORTUNITY MATRIX

8. GEOGRAPHICAL ANALYSIS
8.1. INDONESIA

9. COMPANY PROFILE
9.1. SERVICE NOW
9.1.1. OVERVIEW
9.1.2. PRODUCT PORTFOLIO
9.1.3. STRATEGIC MOVES
9.1.4. SCOT ANALYSIS
9.2. BMC SOFTWARE
9.2.1. OVERVIEW
9.2.2. PRODUCT PORTFOLIO
9.2.3. STRATEGIC MOVES
9.2.4. SCOT ANALYSIS
9.3. CHERWELL
9.3.1. OVERVIEW
9.3.2. PRODUCT PORTFOLIO
9.3.3. SCOT ANALYSIS
9.4. IVANTI
9.4.1. OVERVIEW
9.4.2. PRODUCT PORTFOLIO
9.4.3. STRATEGIC MOVES
9.4.4. SCOT ANALYSIS
9.5. ZOHO CORPORATION (MANAGEENGINE)
9.5.1. OVERVIEW
9.5.2. PRODUCT PORTFOLIO
9.5.3. SCOT ANALYSIS

LIST OF TABLES
TABLE 1 INDONESIA IT SERVICE MANAGEMENT MARKET BY END-USERS 2017-2020 ($ MILLION)
TABLE 2 INDONESIA IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)
TABLE 3 INDONESIA - SCOT ANALYSIS

LIST OF FIGURES
FIGURE 1 INDONESIA IT SERVICE MANAGEMENT MARKET BY ORGANIZATION SIZE 2017-2020 ($ MILLION)
FIGURE 2 INDONESIA FINANCIAL SERVICES MARKET 2017-2020 ($ MILLION)
FIGURE 3 INDONESIA GOVERNMENT AND PUBLIC SECTOR MARKET 2017-2020 ($ MILLION)
FIGURE 4 INDONESIA HEALTHCARE AND LIFE SCIENCES MARKET 2017-2020 ($ MILLION)
FIGURE 5 INDONESIA TELECOMMUNICATIONS MARKET 2017-2020 ($ MILLION)
FIGURE 6 INDONESIA OTHER IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 7 INDONESIA SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 8 MARKET SHARE OF MSMES BY INDUSTRY
FIGURE 9 BENEFITS OF OWNING A LARGE ENTERPRISE
FIGURE 10 INDONESIA LARGE ENTERPRISE IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 11 INDONESIA SMALL AND MEDIUM ENTERPRISES IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)
FIGURE 12 INDONESIA IT SERVICE MANAGEMENT MARKET 2017-2020 ($ MILLION)