PART 01: EXECUTIVE SUMMARY

PART 02: SCOPE OF THE REPORT

PART 03: RESEARCH METHODOLOGY

PART 04: MARKET LANDSCAPE
• Market outline
• Factors affecting IT BPO industry
• Advantages and disadvantages of IT BPO
• Market ecosystem
• Market characteristics
• Market segmentation analysis

PART 05: MARKET SIZING
• Market definition
• Market sizing 2017
• Market size and forecast 2017-2022

PART 06: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition

PART 07: MARKET SEGMENTATION BY TYPE
• Segmentation by type
• Comparison by type
• Export – Market size and forecast 2017-2022
• Domestic – Market size and forecast 2017-2022
• Market opportunity by type

PART 08: MARKET SEGMENTATION BY PRODUCT
• Segmentation by product
• Comparison by product
• IT services – Market size and forecast 2017-2022
• BPM – Market size and forecast 2017-2022
• Software and R&D – Market size and forecast 2017-2022
• Market opportunity by product

PART 09: CUSTOMER LANDSCAPE

PART 10: MARKET SEGMENTATION BY END-USER
• Segmentation by end-user
• Comparison by end-users
• Finance – Market size and forecast 2017-2022
• Insurance – Market size and forecast 2017-2022
• Telecom – Market size and forecast 2017-2022
• Healthcare – Market size and forecast 2017-2022
• Others – Market size and forecast 2017-2022
• Market opportunity by end-user

PART 11: DECISION FRAMEWORK

PART 12: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges

PART 13: MARKET TRENDS
• Increased adoption of application outsourcing
• Increasing digital transformation in organizations
• Increased adoption of software-defined infrastructure

PART 14: VENDOR LANDSCAPE
• Overview
• Landscape disruption
• Competitive scenario

PART 15: VENDOR ANALYSIS
• Vendors covered
• Vendor classification
• Market positioning of vendors
• IBM
• Accenture
• HCL Technologies
• Infosys

PART 16: APPENDIX
• List of abbreviations

List of Exhibits
Exhibit 01: Parent market
Exhibit 02: Global IT services market
Exhibit 03: Market characteristics
Exhibit 04: Market segments
Exhibit 05: Market definition - Inclusions and exclusions checklist
Exhibit 06: Market size 2017
Exhibit 07: Validation techniques employed for market sizing 2017
Exhibit 08: IT and BPO services market in India – Market size and forecast 2017-2022 ($ bn)
Exhibit 09: IT and BPO services market in India – Year-over-year growth 2018-2022 (%)
Exhibit 10: Five forces analysis 2017
Exhibit 11: Five forces analysis 2022
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2017
Exhibit 18: Type – Market share 2017-2022 (%)
Exhibit 19: Comparison by type
Exhibit 20: Export – Market size and forecast 2017-2022 ($ bn)
Exhibit 21: Export – Year-over-year growth 2018-2022 (%)
Exhibit 22: Domestic – Market size and forecast 2017-2022 ($ bn)
Exhibit 23: Domestic – Year-over-year growth 2018-2022 (%)
Exhibit 24: Market opportunity by type
Exhibit 25: Product – Market share 2017-2022 (%)
Exhibit 26: Comparison by product
Exhibit 27: IT services – Market size and forecast 2017-2022 ($ bn)
Exhibit 28: IT services – Year-over-year growth 2018-2022 (%)
Exhibit 29: BPM – Market size and forecast 2017-2022 ($ bn)
Exhibit 30: BPM – Year-over-year growth 2018-2022 (%)
Exhibit 31: Software and R&D – Market size and forecast 2017-2022 ($ bn)
Exhibit 32: Software and R&D – Year-over-year growth 2018-2022 (%)
Exhibit 33: Market opportunity by product
Exhibit 34: Customer landscape
Exhibit 35: End-user – Market share 2017-2022 (%)
Exhibit 36: Comparison by end-user
Exhibit 37: Finance – Market size and forecast 2017-2022 ($ bn)
Exhibit 38: Finance – Year-over-year growth 2018-2022 (%)
Exhibit 39: Insurance – Market size and forecast 2017-2022 ($ bn)
Exhibit 40: Insurance – Year-over-year growth 2018-2022 (%)
Exhibit 41: Telecom – Market size and forecast 2017-2022 ($ bn)
Exhibit 42: Telecom – Year-over-year growth 2018-2022 (%)
Exhibit 43: Healthcare – Market size and forecast 2017-2022 ($ bn)
Exhibit 44: Healthcare – Year-over-year growth 2018-2022 (%)
Exhibit 45: Others – Market size and forecast 2017-2022 ($ bn)
Exhibit 46: Others – Year-over-year growth 2018-2022 (%)
Exhibit 47: Market opportunity by product
Exhibit 48: Vendor landscape
Exhibit 49: Landscape disruption
Exhibit 50: Vendors covered
Exhibit 51: Vendor classification
Exhibit 52: Market positioning of vendors
Exhibit 53: IBM overview
Exhibit 54: IBM – Business segments
Exhibit 55: IBM – Geographic focus
Exhibit 56: IBM – Key offerings
Exhibit 57: Vendor overview
Exhibit 58: Accenture – Business segments
Exhibit 59: Accenture – Geographic focus
Exhibit 60: Accenture – Key offerings
Exhibit 61: Vendor overview
Exhibit 62: HCL Technologies – Business segments
Exhibit 63: HCL Technologies – Geographic focus
Exhibit 64: HCL Technologies – Key offerings
Exhibit 65: Vendor overview
Exhibit 66: Infosys – Business segments
Exhibit 67: Infosys – Geographic focus
Exhibit 68: Infosys – Key offerings

Companies Mentioned
. Accenture
. HCL Technologies
. IBM
. Infosys.