1 Key statistics

2 Regional European Market Comparison

2.1 Europe Telecom Maturity Index by tier

2.1.1 Market Leaders

2.1.2 Market Challengers

2.1.3 Market Emergents

2.2 TMI versus GDP

2.3 Mobile and mobile broadband penetration

2.4 Fixed versus mobile broadband penetration

3 Country overview

4 Covid-19 and its impact on the telecom sector

4.1 Economic considerations and responses

4.2 Subscribers

4.3 Infrastructure

5 Telecommunications market

6 Regulatory environment

6.1 Historical overview

6.2 Regulatory authority

6.2.1 Office of Communications (Ofcom)

6.3 Fixed-line developments

6.3.1 Telecom sector liberalisation

6.3.2 Interconnect

6.3.3 Access

6.3.4 Number Portability (NP)

6.3.5 Carrier PreSelection (CPS)

6.3.6 Wholesale Line Rental (WLR)

6.3.7 European Electronic Communications Code

6.4 Mobile network developments

6.4.1 Spectrum regulations

6.4.2 Spectrum re-farming

6.4.3 Spectrum sharing

6.4.4 2.6GHz

6.4.5 700MHz

6.4.6 800MHz

6.4.7 900MHz

6.4.8 1800MHz

6.4.9 2.3GHz and 3.4GHz

6.4.10 Revised licence conditions

6.4.11 Other spectrum auctions

6.4.12 Roaming

6.4.13 Mobile Number Portability (MNP)

6.4.14 Mobile Termination Rate (MTR)

7 Mobile market

7.1 Mobile infrastructure

7.1.1 6G

7.1.2 5G

7.1.3 4G (LTE)

7.1.4 3G

7.1.5 Other infrastructure developments

7.2 Mobile voice

7.3 Mobile data

7.3.1 SMS and MMS

7.4 Mobile broadband

7.5 Major mobile operators

7.5.1 H3

7.5.2 VMed O2

7.5.3 Vodafone

7.5.4 EE

7.5.5 Mobile Virtual Network Operators (MVNOs)

7.6 Mobile content and applications

7.6.1 Mobile applications

7.6.2 M-payment MNO collaboration

7.6.3 Contactless payments

7.6.4 m-ticketing

7.6.5 m-banking

7.6.6 m-health

8 Fixed-line broadband market

8.1 Government support

8.1.1 Digital Britain

8.1.2 Rural broadband

8.2 Hybrid Fibre Coax (HFC) networks

8.3 Digital Subscriber Line (DSL) networks

8.3.1 G.fast

8.4 Fibre-to-the-Premises (FttP) networks

8.4.1 BT

8.4.2 Virgin Media/Fujitsu

8.4.3 Other developments

8.5 Other fixed broadband services

8.5.1 Broadband Powerline (BPL)

8.5.2 Fixed wireless (Wi-Fi and WiMAX)

9 Fixed network market

9.1 British Telecom

9.1.1 Openreach

9.1.2 Company restructure

9.2 KCom

9.3 Cable & Wireless Communications (CWC)

9.4 Virgin Media

9.5 COLT

9.6 Dixons Carphone Group (Carphone Warehouse)

9.7 TalkTalk

9.8 Sky

10 Telecommunications infrastructure

10.1 National telecom network

10.2 Next Generation Networks

10.3 International infrastructure

10.3.1 Submarine cable networks

10.3.2 Satellite networks

10.4 Cloud services

10.5 Smart infrastructure

11 Appendix Historic data

12 Glossary of abbreviations

13 Related reports

List of Tables
Table 1 Top Level Country Statistics and Telco Authorities United Kingdom 2021 (e)
Table 2 Change in telecoms revenue by service (£ billion) 2012 2020
Table 3 Communications retail revenue by sector (£ billion) 2010 2020
Table 4 Change in fixed-line and mobile voice traffic (billion minutes) 2011 2020
Table 5 Change in average fixed and mobile call minutes per line 2013 2020
Table 6 Change in the proportion of calls made, fixed-line and mobile 2011 2020
Table 7 Fixed-line call and access revenue by main operator (£ billion) 2010 2021
Table 8 Change in the average retail household spend on telecoms services (£ / month) 2011 2020
Table 9 BT wholesale lines (thousand) 2016 2021
Table 10 Decline in the MTR (pence per minute) 2015 2021
Table 11 Change in mobile interconnection traffic 2010 2021
Table 12 Growth in mobile voice traffic 2011 2020
Table 13 Change in mobile retail revenue by service (£ billion) 2010 2021
Table 14 Growth in the number of mobile subscribers and penetration 2011 2026
Table 15 Change in the number of mobile connections by type (million) 2011 2020
Table 16 Change in the proportion of prepaid and contract subscribers 2011 2020
Table 17 Decline in mobile ARPU by contract, prepaid (£ per month) 2010 2020
Table 18 Growth in the number of LTE subscribers 2013 2020
Table 19 Growth in O2's LTE subscribers and penetration 2014 2019
Table 20 Growth in the number of M2M connections 2010 2020
Table 21 Growth in the number of O2's IoT/M2M connections 2014 2021
Table 22 Development of outgoing mobile voice traffic (billion minutes) 2010 2021
Table 23 Growth in average mobile data traffic per user 2011 2020
Table 24 Growth in contract/prepaid mobile data traffic (PB) 2013 2021
Table 25 Decline in the volume of SMS and MMS messages sent 2010 2021
Table 26 Change in average SMS/MMS traffic per month by contract type 2010 2020
Table 27 Growth in the number of active mobile broadband subscribers and penetration 2011 2026
Table 28 Growth in the number of H3's registered subscribers by sector (million) 2011 2021
Table 29 Growth in the number of H3's active subscribers by sector (million) 2014 2021
Table 30 Development of H3's financial data (£ million) 2011 2021
Table 31 Decline in H3's annualised gross ARPU (£ month) 2009 2021
Table 32 Development of VMed O2's financial data ( billion) 2010 2021
Table 33 Growth in the number of VMed O2's mobile subscribers by type (million) 2010 2021
Table 34 Change in VMed O2's mobile ARPU ( / subscriber / month) 2010 2020
Table 35 Change in the proportion of VMed O2's data to service revenue 2010 2019
Table 36 Development of Vodafone's mobile ARPU (prepaid, contract, blended) (/subscriber/month) 2010 2021
Table 37 Vodafone (UK) subscribers and proportion prepaid 2010 2021
Table 38 Vodafone (UK) financial data ( billion) 2015 2021
Table 39 Vodafone customer churn 2011 2021
Table 40 Vodafone UK service revenue ( billion) 2016 2022
Table 41 Vodafone mobile customer retention cost 2016 2021
Table 42 Growth in Vodafone's mobile data traffic 2013 2021
Table 43 Vodafone Group revenue by sector ( billion) 2015 2022
Table 44 Development of EE's consumer mobile revenue (£ million) 2016 2022
Table 45 Decline in EE's ARPU (£/month) 2009 2021
Table 46 Change in the number of Virgin Mobile's mobile subscribers (million) 2010 2021
Table 47 Development of Virgin Mobile's revenue 2010 2021
Table 48 Growth in the number of fixed-line broadband subscribers and penetration 2011 2026
Table 49 Growth in average consumer fixed-line broadband traffic 2011 2020
Table 50 Change in the number of fixed-line broadband connections by type (million) 2011 2020
Table 51 Growth in the average headline broadband speed 2010 2020
Table 52 Change in the proportion of residential broadband connections by speed 2013 2020
Table 53 Change in market share of fixed-line broadband subscribers by provider 2011 2020
Table 54 Change in the number of superfast broadband subscribers and market share 2010 2020
Table 55 Growth in the number of Virgin Media's cable broadband subscribers 2010 2021
Table 56 Development of Virgin Media's cable ARPU 2010 2021
Table 57 Change in Virgin Media's cable revenue 2010 2021
Table 58 Decline in the number of DSL subscribers 2011 2020
Table 59 BT consumer and wholesale broadband revenue (£ billion) 2010 2022
Table 60 Growth in the number of BT's G.fast connections 2017 2021
Table 61 Growth in the number of fibre broadband connections by type (million) 2013 2020
Table 62 Change in the number of Openreach's fibre broadband connections (thousand) 2016 2021
Table 63 Growth in the number of Vodafone's fixed broadband subscribers 2011 2021
Table 64 Change in the number of fixed lines in service and teledensity 2011 2026
Table 65 Fixed-voice traffic volume by call type (billion minutes) 2010 2021
Table 66 Fixed-voice revenue by call type (£ billion) 2010 2021
Table 67 Change in BT's share of residential call types by traffic volumes 2011 2021
Table 68 Development of BT's financial data (£ billion) 2010 2022
Table 69 BT retail fixed revenue, Consumer and Business divisions (£ million) 2012 2022
Table 70 BT revenue by Global Services, Wholesale and Openreach divisions (£ million) 2010 2022
Table 71 Decline of KCom's revenue 2011 2020
Table 72 Development of Virgin Media's revenue 2010 2021
Table 73 Change in Virgin Media's subscribers by sector (million) 2010 2021
Table 74 Development of TalkTalk Group's financial data (£ million) 2009 2021
Table 75 Historic - Fixed lines in service and teledensity 1999 2010
Table 76 Historic - Percentages of mobile and fixed phones in homes 2000 2016
Table 77 Historic - Call volumes, fixed-line and mobile in minutes (billion minutes) 2003 2010
Table 78 Historic - KCom revenue 2000 2010
Table 79 Historic - Telecoms revenue by service (£ billion) 2008 2017
Table 80 Historic - Average household spend on telecoms services (£ / month) 2005 2017
Table 81 Historic - Fixed-voice traffic by type in minutes (billion minutes) 2002 2017
Table 82 Historic - Virgin Media revenue 2003 2010
Table 83 Historic - Carphone Warehouse Europe revenue, profit (£ million) 2008 2014
Table 84 Historic - TalkTalk subscribers 2011 2015
Table 85 Historic - Communications revenue by sector (£ billion) 2003 2017
Table 86 Historic - Household take-up of telecom services 2003 2016
Table 87 Historic - Communications wholesale and retail revenue (£ billion) 2005 2017
Table 88 Historic - Telecom connections: fixed, mobile, broadband (million) 2002 2010
Table 89 Historic BT's LLU, shared wholesale lines (old format) (thousand) 2004 2017
Table 90 Historic - Lines with CPS 2004 2018
Table 91 Historic - WLR lines 2004 2018
Table 92 Historic - Average fixed-voice revenue per month by call type (£/month) 2011 2016
Table 93 Historic - BT share of residential call types by traffic volumes 2002 2010
Table 94 Historic - BT Consumer lines and TV subscribers (million) 2011 2017
Table 95 Historic - COLT financial data ( million) 2006 2015
Table 96 Historic - COLT financial data by business ( million) 2013 2015
Table 97 Historic - H3 annualised data ARPU (£/month) 2009 2012
Table 98 Historic - Mobile subscribers and SIM penetration rate 1995; 1997; 1999 2010
Table 99 Historic - Mobile retail revenue by service 2002 2017
Table 100 Historic - Virgin Mobile subscribers 2005 2014
Table 101 Historic - Average 3G and 4G speeds (Mb/s) 2014 2015
Table 102 Historic - Broadband take-up by technology 2007 2016
Table 103 Historic - Average household spend of fixed-voice, mobile and internet services 2008 2016
Table 104 Historic - Prepaid and contract subscribers 2002 2010
Table 105 Historic - Mobile market share by operator 2004 2016
Table 106 Historic EE's LTE subscribers 2013 2015
Table 107 Historic - SMS and MMS revenue 2015 2017
Table 108 Historic - EE subscriber data 2009 2018
Table 109 Historic - Percentage internet access by dial-up and broadband 2000 2011
Table 110 Historic - Internet users and penetration 2000 2016
Table 111 Historic - Fixed-line broadband retail revenue 2001 2015
Table 112 Historic - Fixed-line broadband subscribers and penetration 2002 2010
Table 113 Historic - DSL subscribers 2000 2010
Table 114 Historic - Market share of fixed-line broadband subscribers by provider 2005 2010
Table 115 Historic - Broadband penetration by technology 2004 2010
Table 116 Historic - BT retail and wholesale broadband subscribers 2004 2018
Table 117 Historic - Fixed-line broadband connections by type 2002 2010
Table 118 Historic - Devices used for internet access, market share 2013 2017
Table 119 Historic - Internet connectivity type, by household 2003 2016
Table 120 Historic - BT fibre broadband subscribers 2014 2018
Table 121 Historic - Change in the number of dedicated mobile broadband subscribers 2008 2010
Table 122 Historic - Growth in the number of H3's registered subscribers by sector (thousand) 2008 2010
Table 123 Historic - Development of H3's financial data (£ million) 2008 2010
Table 124 Historic - Vodafone customer churn 2007 2010

List of Charts
Chart 1 Europe Telecoms Maturity Index Market Leaders (top tier)
Chart 2 Europe Telecoms Maturity Index Market Challengers (middle tier)
Chart 3 Europe Telecoms Maturity Index Market Emergents (bottom tier)
Chart 4 Overall view - Telecoms Maturity Index vs GDP per Capita
Chart 5 Europe - mobile subscriber penetration vs mobile broadband penetration
Chart 6 Scandinavia and Baltics mobile subscriber penetration vs mobile broadband penetration
Chart 7 Northern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 8 Southern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 9 Eastern Europe mobile subscriber penetration vs mobile broadband penetration
Chart 10 Scandinavia and Baltics fixed and mobile broadband penetration
Chart 11 Northern Europe fixed and mobile broadband penetration
Chart 12 Southern Europe fixed and mobile broadband penetration
Chart 13 Eastern Europe fixed and mobile broadband penetration
Chart 14 Change in telecoms revenue by service 2012 2020
Chart 15 Change in fixed-line and mobile voice traffic (billion minutes) 2011 2020
Chart 16 Change in average fixed and mobile call minutes per line 2013 2020
Chart 17 Change in the proportion of calls made, fixed-line and mobile 2011 2020
Chart 18 Fixed-line calls and access revenue by main operator 2010 2021
Chart 19 Change in the average retail household spend on telecoms services 2011 2020
Chart 20 BT wholesale lines (thousand) 2016 2021
Chart 21 Change in mobile interconnection traffic 2010 2021
Chart 22 Growth in mobile voice traffic 2011 2020
Chart 23 Change in mobile retail revenue by service 2010 2021
Chart 24 Growth in the number of mobile subscribers and penetration 2011 2026
Chart 25 Change in the number of mobile connections by type 2011 2020
Chart 26 Change in the proportion of prepaid and contract subscribers 2011 2020
Chart 27 Decline in mobile ARPU by contract, prepaid 2010 2020
Chart 28 Growth in the number of LTE subscribers 2013 2020
Chart 29 Growth in O2's LTE subscribers and penetration 2014 2019
Chart 30 Growth in the number of M2M connections 2010 2020
Chart 31 Growth in the number of O2's IoT/M2M connections 2014 2021
Chart 32 Development of outgoing mobile voice traffic 2010 2021
Chart 33 Growth in average mobile data traffic per user 2011 2020
Chart 34 Growth in contract/prepaid mobile data traffic 2013 2021
Chart 35 Decline in the volume of SMS and MMS messages sent 2010 2021
Chart 36 Change in average SMS/MMS traffic per month by contract type 2010 2020
Chart 37 Growth in the number of active mobile broadband subscribers 2011 2026
Chart 38 Growth in the number of H3's registered subscribers by sector 2011 2021
Chart 39 Growth in the number of H3's active subscribers by sector 2014 2021
Chart 40 Development of H3's financial data 2011 2021
Chart 41 Decline in H3's annualised gross ARPU 2009 2021
Chart 42 Development of VMed O2's financial data 2010 2021
Chart 43 Growth in the number of VMed O2's mobile subscribers by type 2010 2021
Chart 44 Change in VMed O2's annualised mobile ARPU ( / subscriber / month) 2010 2020
Chart 45 Development of Vodafone's mobile ARPU (prepaid, contract, blended) 2010 2021
Chart 46 Vodafone (UK) subscribers and proportion prepaid 2010 2021
Chart 47 Vodafone (UK) financial data 2015 2021
Chart 48 Growth in Vodafone's mobile data traffic 2013 2021
Chart 49 Development of EE's consumer mobile revenue 2016 2022
Chart 50 Decline in EE's mobile ARPU (Q4) 2009 2021
Chart 51 Change in the number of Virgin Mobile's mobile subscribers 2010 2021
Chart 52 Development of Virgin Mobile's revenue 2010 2021
Chart 53 Growth in the number of fixed-line broadband subscribers and penetration 2011 2026
Chart 54 Growth in average consumer fixed-line broadband traffic 2011 2020
Chart 55 Change in the number of fixed-line broadband connections by type (million) 2011 2020
Chart 56 Growth in the average headline broadband speed 2010 2020
Chart 57 Change in the proportion of residential broadband connections by speed 2013 2020
Chart 58 Change in market share of fixed-line broadband subscribers by provider 2011 2020
Chart 59 Change in the number of superfast broadband subscribers and market share 2010 2020
Chart 60 Growth in the number of Virgin Media's cable broadband subscribers 2010 2021
Chart 61 Development of Virgin Media's cable ARPU 2010 2021
Chart 62 Change in Virgin Media's cable revenue 2010 2021
Chart 63 Decline in the number of DSL subscribers 2011 2020
Chart 64 Growth in the number of fibre broadband connections by type 2013 2020
Chart 65 Change in the number of Openreach's fibre broadband connections (thousand) 2016 2021
Chart 66 Growth in the number of Vodafone's fixed broadband subscribers 2011 2021
Chart 67 Change in the number of fixed lines in service and teledensity 2011 2026
Chart 68 Fixed-voice traffic volume by call type 2010 2021
Chart 69 Fixed-voice revenue by call type 2010 2021
Chart 70 BT share of residential call types by traffic volumes 2011 2021
Chart 71 BT financial data 2010 2022
Chart 72 BT retail fixed revenue, Consumer and Business divisions (£ million) 2012 2022
Chart 73 BT revenue by Global Services, Wholesale and Openreach divisions 2010 2022
Chart 74 Decline of KCom's revenue 2011 2020
Chart 75 Development of Virgin Media's revenue 2010 2021
Chart 76 Virgin Media subscribers by sector 2010 2021
Chart 77 Development of TalkTalk Group's financial data 2009 2021

List of Exhibits
Exhibit 1 Generalised Market Characteristics by Market Segment
Exhibit 2 Spectrum available for mobile services
Exhibit 3 Spectrum awards 800MHz and 2.6GHz 2013
Exhibit 4 Spectrum awards 2.3GHz, 3.4GHz April 2018
Exhibit 5 Spectrum auction results 10GHz February 2008
Exhibit 6 3G licence results April 2000
Exhibit 7 3G licensee and infrastructure suppliers
Exhibit 8 H3 spectrum concessions
Exhibit 9 Wireless opportunities using technology and frequencies
Exhibit 10 Principal submarine cables from the UK
Exhibit 11 2Africa submarine cable
Exhibit 12 2Africa landing stations

Companies Mentioned
British Telecom (BT), KCom, Virgin Media O2 (VMed O2), Hutchison Three (H3), EE, Vodafone, Liberty Global, Telefónica, Ericsson, Virgin Mobile, Openreach, Eutelsat, Cable & Wireless Communications (CWC), COLT, Dixons Carphone Group/Carphone Warehouse, TalkTalk, Sky, OneWeb.