IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Business Services

IT Services

Country View

Market Context

Drivers and Inhibitors



Significant Market Developments

Focus on Transformation of Customer Experience Leads Vendors to Open Customer Innovation Centers

Changes from Prior Forecast

Changes by Foundation

Changes by Country

Market Definition

Taxonomy Changes

Foundation Market Definitions

Business Consulting

Agency Services

IT Consulting

Systems Integration

Network Consulting and Integration

Custom Application Development

Business Process Outsourcing

Application Management

Hosted Application Management

IT Outsourcing

Network and Endpoint Outsourcing Services

Hosting Infrastructure Services

Hardware Deploy and Support

Software Deploy and Support

IT Education and Training


Currency Fluctuations and Use of Exchange Rates

Data Collection

Related Research