OUTSOURCING & OFFSHORING INDUSTRY ALMANAC 2020 CONTENTS

Introduction 1
How To Use This Book 3

Chapter 1: Major Trends in the Outsourcing & Offshoring Industry 7
1) Introduction to the Outsourcing & Offshoring Industry 7
2) Pros and Cons of Outsourcing & Offshoring 9
3) BPO and KPO: White-Collar and Professional Tasks Such as Law and Accounting Are Outsourced/Call Centers Become More Sophisticated 11
4) Nearshoring and Reshoring Keep Operations Closer to Home 13
5) Health Care Goes Offshore, Medical Tourism and Clinical Trials Continue in China, India and Elsewhere 14
6) From Korea to India to Singapore to China, Nations Compete Fiercely in Biotech Development 15
7) Offshoring to India Drives Changes in the Global Consulting Industry 17
8) R&D Expands in Chinese Research Parks/Patent Filings Soar 18
9) Outsourcing and Offshoring of Research, Development and Engineering Grow Along with Globalization 19
10) Wage Rise Slows in China/Vietnam and Other Countries Gain Manufacturing Market Share 20
11) The Vast Majority of Shoes Sold in the U.S. Are Made Elsewhere 21
12) Many Industry Sectors Seek Consulting and Outsourcing Income, Competing with Pure Consultancies 21
13) Original Design Manufacturing (ODM) Adds Value to Contract Electronics Manufacturing 22
14) Globalization and Worldwide Collaboration Fuel the Research Efforts of Major Corporations 23
15) 3PL Logistics Services and Supply Chain Management Services 24
16) Industrial Robots and Factory Automation Advance Through Artificial Intelligence (AI) 25
17) Robotic Process Automation (RPA) Is Replacing Human Workers 27
18) The Future of Outsourcing & Offshoring 27

Chapter 2: Outsourcing & Offshoring Industry Statistics 29
Outsourcing & Offshoring Industry Statistics and Market Size Overview 30
Services Supplied to Foreign & U.S. Markets Through Trade & Through Affiliates: 1995-2017 31
U.S. Trade in Services by Major Category: 2012-March 2019 32
U.S. Trade in Services by Affiliation & by Type: 2015-2017 33
U.S. Trade in Services by Affiliation & by Type: 2011-2014 35
U.S. Trade in Services by Affiliation & by Type: 2007-2010 37
Estimated Revenue for Professional, Scientific & Technical Services Firms, U.S.: 2013-2017 39
Top 50 Countries Exporting Textiles & Apparel to the U.S., All MFA Fibers: 2017-2018 41
Top Ten Suppliers & Destinations of U.S. Computers & Electronic Products: 2011-2018 42

Chapter 3: Important Outsourcing & Offshoring Industry Contacts
Addresses, Telephone Numbers and Internet Sites 43

Chapter 4: THE OUTSOURCING & OFFSHORING 400:
Who They Are and How They Were Chosen 67
Index of Companies Within Industry Groups 68
Alphabetical Index 79
Index of U.S. Headquarters Location by State 82
Index of Non-U.S. Headquarters Location by Country 85
Individual Profiles on each of THE OUTSOURCING & OFFSHORING 400 89
Additional Indexes
Index of Hot Spots for Advancement for Women/Minorities 474
Index by Subsidiaries, Brand Names and Affiliations 476
A Short Outsourcing & Offshoring Industry Glossary 487

Companies Mentioned
ABM Industries Incorporated
Accel SAB de CV
Accenture plc
Accton Technology Corporation
Adecco Group AG
Alliance Data Systems Corporation
Altran Technologies SA
Amdocs Limited
AP Moller-Maersk A/S
Ascent Capital Group Inc
ASGN Incorporated
Atos SE
Automatic Data Processing Inc (ADP)
Balfour Beatty plc
Barrett Business Services Inc
Benchmark Electronics Inc
Brinks Company (The)
BT Group plc
CACI International Inc
Cap Gemini SA (Capgemini)
Cardtronics plc
CBIZ Inc
CBRE Group Inc
Celestica Inc
CGI Group Inc
CH Robinson Worldwide Inc
Chinasoft International Limited
Cisco Systems Inc
Cognizant Technology Solutions Corporation
Compal Electronics Inc
Compass Group plc
Computer Task Group Inc
CTS Corporation
CynergisTek Inc
Datamatics Global Services Limited
Dell Technologies Inc
Descartes Systems Group Inc (The)
Deutsche Post AG
DHI Group Inc
Diebold Nixdorf Inc
Elis SA
EPAM Systems Inc
ExlService Holdings Inc
Expeditors International of Washington Inc
Express Scripts Holding Co
FedEx Corporation
FIC Global Inc
Fidelity National Information Services Inc
Firstsource Solutions Limited
Fiserv Inc
Flex Ltd
Fluor Corporation
Forward Air Corporation
Foxconn Technology Co Ltd
Fujitsu Limited
General Dynamics Corporation
Genpact Limited
Global Payments Inc
GTL Limited
Halliburton Company
Hamburger Hafen und Logistik AG
Harte-Hanks Inc
Havas Group (The)
HCL Technologies Limited
Healthcare Services Group Inc
Hexaware Technologies Ltd
Hitachi Transport Systems Ltd
Hon Hai Precision Industry Company Ltd
HTC Corporation
Hub Group Inc
Hudson Global Inc
Hudson Technologies Inc
Information Services Group Inc
Infosys Limited
Insperity Inc
International Business Machines Corporation (IBM)
Interpublic Group of Companies Inc
Inventec Corporation
Jabil Inc
Jacobs Engineering Group Inc
Japan Third Party Co Ltd
JB Hunt Transport Services Inc
Jones Lang LaSalle Incorporated
KBR Inc
Kelly Services Inc
Key Tronic Corporation
Kforce Inc
Kintetsu World Express Inc
Korn/Ferry International
KPIT Technologies Limited
Kuehne & Nagel International AG
Landstar System Inc
Li & Fung Limited
LiveRamp Holdings Inc
Lockheed Martin Corporation
Mainfreight Limited
Manhattan Associates Inc
ManpowerGroup Inc
Mastech Digital Inc
Mastek Limited
MAXIMUS Inc
Megasoft Limited
Mindtree Limited
NCR Corporation
Nippon Yusen Kabushiki Kaisha (NYK)
Northrop Grumman Corporation
Omnicom Group Inc
Park-Ohio Holdings Corp
Paychex Inc
Pegatron Corporation
PFSweb Inc
Pitney Bowes Inc
Plexus Corp
PostNL NV
Publicis Groupe SA
Qisda Corporation
Quanta Computer Inc
Randstad Holding NV
Raytheon Company
Rentokil Initial PLC
Resources Connection Inc
Ricoh Company Ltd
Robert Half International Inc
Rollins Inc
Ryder System Inc
Sanmina Corporation
Schlumberger Limited
Science Applications International Corporation (SAIC)
SCSK Corporation
SECOM Co Ltd
Securitas AB
Serco Group plc
Siemens AG
SigmaTron International Inc
SMTC Corporation
Sodexo Group
Speed Commerce Operating Company LLC
Sykes Enterprises Incorporated
Tech Mahindra Limited
Teleperformance SE
Tieto Corporation
Total System Services Inc (TSYS)
Trueblue Inc
TSR Inc
TTEC Holdings Inc
UniFirst Corporation
Unisys Corporation
United Parcel Service Inc (UPS)
Viad Corp
VINCI SA
Volt Information Sciences Inc
Willis Towers Watson Public Limited Company
Wipro Limited
Wistron Corporation
WNS Holdings Limited
WPP plc
Xerox Corporation
YRC Worldwide Inc