IDC's Worldwide Digital Transformation Taxonomy

Digital Transformation Taxonomy Changes for 2021

Taxonomy Overview

Definitions

Hospitality, Dining, and Travel

Travel

Lodging

Event Management

Food and Beverage

Recreation and Entertainment

Digital Mission: Experiential Hospitality, Dining, and Travel

Strategic Priority: Omni-Channel Ordering and Distribution

Omni-Channel Ordering and Distribution Program: Frictionless Ordering and Fulfillment

Omni-Channel Ordering and Distribution Program: Secure Omni-Channel Operations

Omni-Channel Ordering and Distribution Program: Intelligent and Optimized Reservations

Strategic Priority: Connected Journey and Experience

Connected Journey and Experience Program: Experiential Service Ecosystem

Connected Journey and Experience Program: Connected Guest/Passenger Experience

Connected Journey and Experience Program: Next-Generation Customer Care

Strategic Priority: Digital Customer Engagement

Digital Customer Engagement Program: Customer Engagement Analytics

Digital Customer Engagement Program: Hyper-Personalized Engagement

Digital Customer Engagement Program: Next-Generation Loyalty and Rewards

Strategic Priority: Digital Supply Chain Optimization

Digital Supply Chain Optimization Program: Optimized Supply Network

Digital Supply Chain Optimization Program: Optimized Fulfillment Operations

Digital Supply Chain Optimization Program: Supply Chain Transparency

Strategic Priority: Operational Scale and Agility

Operational Scale and Agility Program: Mobile Enterprise and Operations

Operational Scale and Agility Program: Connected Workforce

Operational Scale and Agility Program: Profitability Optimization

Operational Scale and Agility Program: Agile Infrastructure

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Appendix

IDC'S Digital Transformation Spending Guide

Related Research

Synopsis