I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Global Competitor Market Shares
Cloud-Based IT Service Management (ITSM) Competitor Market
Share Scenario Worldwide (in %): 2019 & 2025
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
Table 1: Cloud-Based IT Service Management (ITSM) Global Market
Estimates and Forecasts in US$ Million by Region/Country:
2018-2025
Table 2: Cloud-Based IT Service Management (ITSM) Market Share
Shift across Key Geographies Worldwide: 2019 VS 2025
Table 3: Solution (Component) World Market by Region/Country in
US$ Million: 2018 to 2025
Table 4: Solution (Component) Market Share Breakdown of
Worldwide Sales by Region/Country: 2019 VS 2025
Table 5: Service (Component) Potential Growth Markets Worldwide
in US$ Million: 2018 to 2025
Table 6: Service (Component) Market Sales Breakdown by
Region/Country in Percentage: 2019 VS 2025
Table 7: Banking, Financial Services, & Insurance (BFSI)
(Vertical) Global Market Estimates & Forecasts in US$ Million
by Region/Country: 2018-2025
Table 8: Banking, Financial Services, & Insurance (BFSI)
(Vertical) Market Share Breakdown by Region/Country: 2019 VS
2025
Table 9: Telecommunication & IT (Vertical) Demand Potential
Worldwide in US$ Million by Region/Country: 2018-2025
Table 10: Telecommunication & IT (Vertical) Share Breakdown
Review by Region/Country: 2019 VS 2025
Table 11: Healthcare & Life Sciences (Vertical) Worldwide
Latent Demand Forecasts in US$ Million by Region/Country:
2018-2025
Table 12: Healthcare & Life Sciences (Vertical) Distribution of
Global Sales by Region/Country: 2019 VS 2025
Table 13: Retail & Consumer Packaged Goods (CPG) (Vertical)
Sales Estimates and Forecasts in US$ Million by Region/Country
for the Years 2018 through 2025
Table 14: Retail & Consumer Packaged Goods (CPG) (Vertical)
Global Market Share Distribution by Region/Country for 2019 and
2025
Table 15: Government & Public Sector (Vertical) Global
Opportunity Assessment in US$ Million by Region/Country:
2018-2025
Table 16: Government & Public Sector (Vertical) Percentage
Share Breakdown of Global Sales by Region/Country: 2019 VS 2025
Table 17: Other Verticals (Vertical) Worldwide Sales in US$
Million by Region/Country: 2018-2025
Table 18: Other Verticals (Vertical) Market Share Shift across
Key Geographies: 2019 VS 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS
UNITED STATES
Market Facts & Figures
US Cloud-Based IT Service Management (ITSM) Market Share (in %)
by Company: 2019 & 2025
Table 19: United States Cloud-Based IT Service Management
(ITSM) Market Estimates and Projections in US$ Million by
Component: 2018 to 2025
Table 20: United States Cloud-Based IT Service Management
(ITSM) Market Share Breakdown by Component: 2019 VS 2025
Table 21: United States Cloud-Based IT Service Management
(ITSM) Latent Demand Forecasts in US$ Million by Vertical: 2018
to 2025
Table 22: Cloud-Based IT Service Management (ITSM) Market Share
Breakdown in the United States by Vertical: 2019 VS 2025
CANADA
Table 23: Canadian Cloud-Based IT Service Management (ITSM)
Market Estimates and Forecasts in US$ Million by Component:
2018 to 2025
Table 24: Cloud-Based IT Service Management (ITSM) Market in
Canada: Percentage Share Breakdown of Sales by Component for
2019 and 2025
Table 25: Canadian Cloud-Based IT Service Management (ITSM)
Market Quantitative Demand Analysis in US$ Million by Vertical:
2018 to 2025
Table 26: Canadian Cloud-Based IT Service Management (ITSM)
Market Share Analysis by Vertical: 2019 VS 2025
JAPAN
Table 27: Japanese Market for Cloud-Based IT Service Management
(ITSM): Annual Sales Estimates and Projections in US$ Million
by Component for the Period 2018-2025
Table 28: Japanese Cloud-Based IT Service Management (ITSM)
Market Share Analysis by Component: 2019 VS 2025
Table 29: Japanese Demand Estimates and Forecasts for
Cloud-Based IT Service Management (ITSM) in US$ Million by
Vertical: 2018 to 2025
Table 30: Cloud-Based IT Service Management (ITSM) Market Share
Shift in Japan by Vertical: 2019 VS 2025
CHINA
Table 31: Chinese Cloud-Based IT Service Management (ITSM)
Market Growth Prospects in US$ Million by Component for the
Period 2018-2025
Table 32: Chinese Cloud-Based IT Service Management (ITSM)
Market by Component: Percentage Breakdown of Sales for 2019 and
2025
Table 33: Chinese Demand for Cloud-Based IT Service Management
(ITSM) in US$ Million by Vertical: 2018 to 2025
Table 34: Chinese Cloud-Based IT Service Management (ITSM)
Market Share Breakdown by Vertical: 2019 VS 2025
EUROPE
Market Facts & Figures
European Cloud-Based IT Service Management (ITSM) Market:
Competitor Market Share Scenario (in %) for 2019 & 2025
Table 35: European Cloud-Based IT Service Management (ITSM)
Market Demand Scenario in US$ Million by Region/Country:
2018-2025
Table 36: European Cloud-Based IT Service Management (ITSM)
Market Share Shift by Region/Country: 2019 VS 2025
Table 37: European Cloud-Based IT Service Management (ITSM)
Market Estimates and Forecasts in US$ Million by Component:
2018-2025
Table 38: European Cloud-Based IT Service Management (ITSM)
Market Share Breakdown by Component: 2019 VS 2025
Table 39: European Cloud-Based IT Service Management (ITSM)
Addressable Market Opportunity in US$ Million by Vertical:
2018-2025
Table 40: European Cloud-Based IT Service Management (ITSM)
Market Share Analysis by Vertical: 2019 VS 2025
FRANCE
Table 41: Cloud-Based IT Service Management (ITSM) Market in
France by Component: Estimates and Projections in US$ Million
for the Period 2018-2025
Table 42: French Cloud-Based IT Service Management (ITSM)
Market Share Analysis by Component: 2019 VS 2025
Table 43: Cloud-Based IT Service Management (ITSM) Quantitative
Demand Analysis in France in US$ Million by Vertical: 2018-2025
Table 44: French Cloud-Based IT Service Management (ITSM)
Market Share Analysis: A 7-Year Perspective by Vertical for
2019 and 2025
GERMANY
Table 45: Cloud-Based IT Service Management (ITSM) Market in
Germany: Recent Past, Current and Future Analysis in US$
Million by Component for the Period 2018-2025
Table 46: German Cloud-Based IT Service Management (ITSM)
Market Share Breakdown by Component: 2019 VS 2025
Table 47: Cloud-Based IT Service Management (ITSM) Market in
Germany: Annual Sales Estimates and Forecasts in US$ Million by
Vertical for the Period 2018-2025
Table 48: Cloud-Based IT Service Management (ITSM) Market Share
Distribution in Germany by Vertical: 2019 VS 2025
ITALY
Table 49: Italian Cloud-Based IT Service Management (ITSM)
Market Growth Prospects in US$ Million by Component for the
Period 2018-2025
Table 50: Italian Cloud-Based IT Service Management (ITSM)
Market by Component: Percentage Breakdown of Sales for 2019 and
2025
Table 51: Italian Demand for Cloud-Based IT Service Management
(ITSM) in US$ Million by Vertical: 2018 to 2025
Table 52: Italian Cloud-Based IT Service Management (ITSM)
Market Share Breakdown by Vertical: 2019 VS 2025
UNITED KINGDOM
Table 53: United Kingdom Market for Cloud-Based IT Service
Management (ITSM): Annual Sales Estimates and Projections in
US$ Million by Component for the Period 2018-2025
Table 54: United Kingdom Cloud-Based IT Service Management
(ITSM) Market Share Analysis by Component: 2019 VS 2025
Table 55: United Kingdom Demand Estimates and Forecasts for
Cloud-Based IT Service Management (ITSM) in US$ Million by
Vertical: 2018 to 2025
Table 56: Cloud-Based IT Service Management (ITSM) Market Share
Shift in the United Kingdom by Vertical: 2019 VS 2025
REST OF EUROPE
Table 57: Rest of Europe Cloud-Based IT Service Management
(ITSM) Market Estimates and Forecasts in US$ Million by
Component: 2018-2025
Table 58: Rest of Europe Cloud-Based IT Service Management
(ITSM) Market Share Breakdown by Component: 2019 VS 2025
Table 59: Rest of Europe Cloud-Based IT Service Management
(ITSM) Addressable Market Opportunity in US$ Million by
Vertical: 2018-2025
Table 60: Rest of Europe Cloud-Based IT Service Management
(ITSM) Market Share Analysis by Vertical: 2019 VS 2025
ASIA-PACIFIC
Table 61: Cloud-Based IT Service Management (ITSM) Market in
Asia-Pacific by Component: Estimates and Projections in US$
Million for the Period 2018-2025
Table 62: Asia-Pacific Cloud-Based IT Service Management (ITSM)
Market Share Analysis by Component: 2019 VS 2025
Table 63: Cloud-Based IT Service Management (ITSM) Quantitative
Demand Analysis in Asia-Pacific in US$ Million by Vertical:
2018-2025
Table 64: Asia-Pacific Cloud-Based IT Service Management (ITSM)
Market Share Analysis: A 7-Year Perspective by Vertical for
2019 and 2025
REST OF WORLD
Table 65: Rest of World Cloud-Based IT Service Management
(ITSM) Market Estimates and Forecasts in US$ Million by
Component: 2018 to 2025
Table 66: Cloud-Based IT Service Management (ITSM) Market in
Rest of World: Percentage Share Breakdown of Sales by Component
for 2019 and 2025
Table 67: Rest of World Cloud-Based IT Service Management
(ITSM) Market Quantitative Demand Analysis in US$ Million by
Vertical: 2018 to 2025
Table 68: Rest of World Cloud-Based IT Service Management
(ITSM) Market Share Analysis by Vertical: 2019 VS 2025

IV. COMPETITION

AXIOS SYSTEMS PLC
BMC SOFTWARE
CA TECHNOLOGIES
CHERWELL SOFTWARE
CITRIX SYSTEMS
HEAT SOFTWARE USA
HEWLETT-PACKARD ENTERPRISE
HORNBILL CORPORATE
IBM CORPORATION
SERVICENOW, INC.

V. CURATED RESEARCH