I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
Global Competitor Market Shares
Service Delivery Automation Competitor Market Share Scenario
Worldwide (in %): 2019 & 2025
Impact of Covid-19 and a Looming Global Recession

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE
Table 1: Service Delivery Automation Global Market Estimates
and Forecasts in US$ Million by Region/Country: 2020-2027

Table 2: Service Delivery Automation Market Share Shift across
Key Geographies Worldwide: 2020 VS 2027

Table 3: IT Process Automation (Type) World Market by
Region/Country in US$ Million: 2020 to 2027

Table 4: IT Process Automation (Type) Market Share Breakdown of
Worldwide Sales by Region/Country: 2020 VS 2027

Table 5: Business Process Automation (Type) Potential Growth
Markets Worldwide in US$ Million: 2020 to 2027

Table 6: Business Process Automation (Type) Market Sales
Breakdown by Region/Country in Percentage: 2020 VS 2027

Table 7: BFSI (Vertical) Global Market Estimates & Forecasts in
US$ Million by Region/Country: 2020-2027

Table 8: BFSI (Vertical) Market Share Breakdown by
Region/Country: 2020 VS 2027

Table 9: IT, Telecommunication & Media (Vertical) Demand
Potential Worldwide in US$ Million by Region/Country: 2020-2027

Table 10: IT, Telecommunication & Media (Vertical) Share
Breakdown Review by Region/Country: 2020 VS 2027

Table 11: Travel, Hospitality & Transportation (Vertical)
Worldwide Latent Demand Forecasts in US$ Million by
Region/Country: 2020-2027

Table 12: Travel, Hospitality & Transportation (Vertical)
Distribution of Global Sales by Region/Country: 2020 VS 2027

Table 13: Retail & Consumer Goods (Vertical) Sales Estimates
and Forecasts in US$ Million by Region/Country for the Years
2020 through 2027

Table 14: Retail & Consumer Goods (Vertical) Global Market
Share Distribution by Region/Country for 2020 and 2027

Table 15: Other Verticals (Vertical) Global Opportunity
Assessment in US$ Million by Region/Country: 2020-2027

Table 16: Other Verticals (Vertical) Percentage Share Breakdown
of Global Sales by Region/Country: 2020 VS 2027

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES
Market Facts & Figures
US Service Delivery Automation Market Share (in %) by Company:
2019 & 2025
Market Analytics
Table 17: United States Service Delivery Automation Market
Estimates and Projections in US$ Million by Type: 2020 to 2027

Table 18: United States Service Delivery Automation Market
Share Breakdown by Type: 2020 VS 2027

Table 19: United States Service Delivery Automation Latent
Demand Forecasts in US$ Million by Vertical: 2020 to 2027

Table 20: Service Delivery Automation Market Share Breakdown in
the United States by Vertical: 2020 VS 2027

CANADA
Table 21: Canadian Service Delivery Automation Market Estimates
and Forecasts in US$ Million by Type: 2020 to 2027

Table 22: Service Delivery Automation Market in Canada:
Percentage Share Breakdown of Sales by Type for 2020 and 2027

Table 23: Canadian Service Delivery Automation Market
Quantitative Demand Analysis in US$ Million by Vertical: 2020
to 2027

Table 24: Canadian Service Delivery Automation Market Share
Analysis by Vertical: 2020 VS 2027

JAPAN
Table 25: Japanese Market for Service Delivery Automation:
Annual Sales Estimates and Projections in US$ Million by Type
for the Period 2020-2027

Table 26: Japanese Service Delivery Automation Market Share
Analysis by Type: 2020 VS 2027

Table 27: Japanese Demand Estimates and Forecasts for Service
Delivery Automation in US$ Million by Vertical: 2020 to 2027

Table 28: Service Delivery Automation Market Share Shift in
Japan by Vertical: 2020 VS 2027

CHINA
Table 29: Chinese Service Delivery Automation Market Growth
Prospects in US$ Million by Type for the Period 2020-2027

Table 30: Chinese Service Delivery Automation Market by Type:
Percentage Breakdown of Sales for 2020 and 2027

Table 31: Chinese Demand for Service Delivery Automation in US$
Million by Vertical: 2020 to 2027

Table 32: Chinese Service Delivery Automation Market Share
Breakdown by Vertical: 2020 VS 2027

EUROPE
Market Facts & Figures
European Service Delivery Automation Market: Competitor Market
Share Scenario (in %) for 2019 & 2025
Market Analytics
Table 33: European Service Delivery Automation Market Demand
Scenario in US$ Million by Region/Country: 2018-2025

Table 34: European Service Delivery Automation Market Share
Shift by Region/Country: 2020 VS 2027

Table 35: European Service Delivery Automation Market Estimates
and Forecasts in US$ Million by Type: 2020-2027

Table 36: European Service Delivery Automation Market Share
Breakdown by Type: 2020 VS 2027

Table 37: European Service Delivery Automation Addressable
Market Opportunity in US$ Million by Vertical: 2020-2027

Table 38: European Service Delivery Automation Market Share
Analysis by Vertical: 2020 VS 2027

FRANCE
Table 39: Service Delivery Automation Market in France by Type:
Estimates and Projections in US$ Million for the Period
2020-2027

Table 40: French Service Delivery Automation Market Share
Analysis by Type: 2020 VS 2027

Table 41: Service Delivery Automation Quantitative Demand
Analysis in France in US$ Million by Vertical: 2020-2027

Table 42: French Service Delivery Automation Market Share
Analysis: A 7-Year Perspective by Vertical for 2020 and 2027

GERMANY
Table 43: Service Delivery Automation Market in Germany: Recent
Past, Current and Future Analysis in US$ Million by Type for
the Period 2020-2027

Table 44: German Service Delivery Automation Market Share
Breakdown by Type: 2020 VS 2027

Table 45: Service Delivery Automation Market in Germany: Annual
Sales Estimates and Forecasts in US$ Million by Vertical for
the Period 2020-2027

Table 46: Service Delivery Automation Market Share Distribution
in Germany by Vertical: 2020 VS 2027

ITALY
Table 47: Italian Service Delivery Automation Market Growth
Prospects in US$ Million by Type for the Period 2020-2027

Table 48: Italian Service Delivery Automation Market by Type:
Percentage Breakdown of Sales for 2020 and 2027

Table 49: Italian Demand for Service Delivery Automation in US$
Million by Vertical: 2020 to 2027

Table 50: Italian Service Delivery Automation Market Share
Breakdown by Vertical: 2020 VS 2027

UNITED KINGDOM
Table 51: United Kingdom Market for Service Delivery
Automation: Annual Sales Estimates and Projections in US$
Million by Type for the Period 2020-2027

Table 52: United Kingdom Service Delivery Automation Market
Share Analysis by Type: 2020 VS 2027

Table 53: United Kingdom Demand Estimates and Forecasts for
Service Delivery Automation in US$ Million by Vertical: 2020 to
2027

Table 54: Service Delivery Automation Market Share Shift in the
United Kingdom by Vertical: 2020 VS 2027

REST OF EUROPE
Table 55: Rest of Europe Service Delivery Automation Market
Estimates and Forecasts in US$ Million by Type: 2020-2027

Table 56: Rest of Europe Service Delivery Automation Market
Share Breakdown by Type: 2020 VS 2027

Table 57: Rest of Europe Service Delivery Automation
Addressable Market Opportunity in US$ Million by Vertical:
2020-2027

Table 58: Rest of Europe Service Delivery Automation Market
Share Analysis by Vertical: 2020 VS 2027

ASIA-PACIFIC
Table 59: Service Delivery Automation Market in Asia-Pacific by
Type: Estimates and Projections in US$ Million for the Period
2020-2027

Table 60: Asia-Pacific Service Delivery Automation Market Share
Analysis by Type: 2020 VS 2027

Table 61: Service Delivery Automation Quantitative Demand
Analysis in Asia-Pacific in US$ Million by Vertical: 2020-2027

Table 62: Asia-Pacific Service Delivery Automation Market Share
Analysis: A 7-Year Perspective by Vertical for 2020 and 2027

REST OF WORLD
Table 63: Rest of World Service Delivery Automation Market
Estimates and Forecasts in US$ Million by Type: 2020 to 2027

Table 64: Service Delivery Automation Market in Rest of World:
Percentage Share Breakdown of Sales by Type for 2020 and 2027

Table 65: Rest of World Service Delivery Automation Market
Quantitative Demand Analysis in US$ Million by Vertical: 2020
to 2027

Table 66: Rest of World Service Delivery Automation Market
Share Analysis by Vertical: 2020 VS 2027

IV. COMPETITION
Total Companies Profiled: 42