IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2021, 90% of G20 Countries Will Grow Investments in Monitoring and Mitigation Tools That Address Social Engineering, Social Deception, Fake News, and Other Digital Propaganda

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2021, 45% of Governments Will Begin Processing Citizen Services in Real Time, Leveraging Better Customer Intelligence and Robotic Process Automation

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2022, 60% of Agencies Will Deploy AI-Enabled Technologies to Recruit, Train, and Retain Key Personnel, Enhancing Their Future of Work Capabilities

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2023, 35% of Governments Globally Will Invest in Containerization, Cloud Usage Monitoring, Federated Identity Management, and Other Tools to Deploy Services Seamlessly in a Multicloud Environment

Associated Drivers

IT Impact

Guidance

Prediction 5: Taking the Path of Least Resistance, 25% of Agencies Will Stop Seeking Best-of-Breed Solutions by 2023, Refocusing on Standard Application Portfolios Offered by Cloud Providers and Systems Integrators

Associated Drivers

IT Impact

Guidance

Prediction 6: To Ensure Effective Continuity of Operations, by 2024, 30% of Agencies Will Invest in Intelligent and Prescriptive Intelligent Digital Workspaces Supported by Digital-Led Operating Models

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IT Impact

Guidance

Prediction 7: Edge Is Transforming the Citizen Experience; by 2022, 20% of Federal Data Will Be Collected and Processed Outside of Traditional Datacenters, Boosting Processing Speed and Government Response Times

Associated Drivers

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Guidance

Prediction 8: Blockchain Adoption Is Slow But Steady; by 2025, 15% of Governments Will Use Smart Contracts Powered by Blockchains to Ensure Transparent Governance of Data Exchanges Across Departments and Agencies

Associated Drivers

IT Impact

Guidance

Prediction 9: To Ensure Trust, by 2025, 65% of Agencies Will Protect the Security and Privacy of Digital Assets Wherever They Reside, Using Predictive Analytics to Identify, Contain, Measure, and Address Security Risks

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2021, 55% of Governments Will Aggressively Audit External and Cloud Service Providers Performance to Bolster and Create Resiliency and Trust Around Service

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerated Disruption -- Crisis, Resilience, and Opportunity

The Next Normal -- Resilient Business and Operating Models

Intelligence Everywhere -- Data Drives Action

Geopolitical Risk -- Societal and Economic Tensions Escalate

Rethinking Globalization -- Disruptions Challenge Resilience

Crisis of Trust -- Meeting Rising Expectations

Work Transformation -- Redefining Teams, Skills, and Leadership

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