IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Think RPA First to Manage Resource Demand and Reduce Costs

Challenge

Example

Wyndham Hotels & Resorts

Darden Restaurants

Guidance

Practice 2: Determine Who Builds and Maintains RPA Bots

Challenge

Example

Darden Restaurants

Wyndham Hotels & Resorts

Guidance

Practice 3: Be Realistic and Flexible with Your Definition of ROI

Challenge

Example

Darden Restaurants

Wyndham Hotels & Resorts

Guidance

Practice 4: Build Automations That Are Resilient to Updated Versions

Challenge

Example

Darden Restaurants

Wyndham Hotels & Resorts

Guidance

Practice 5: Democratize Automation, and Give Employees Say in What Areas Will Be of Greatest Benefit

Challenge

Example

Darden Restaurants

Wyndham Hotels & Resorts

Guidance