IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Enable Self-Serve Commerce and Service to Enable Automated, Frictionless, and Cashierless In-Store Checkout

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Practice 2: Retain Customers and Engage New Ones by Customizing the Loyalty Program

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Practice 3: Reimagine the Store as a Fulfillment Hub to Better Serve Multiple Delivery Options and Enhance Online CX

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Practice 4: Enhance Partnerships with Peers and Suppliers to Face Consumer Demand Volatility and Changing Market Trends

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Practice 5: Define a Clear Sustainability Mission that can Serve and Support Innovation Goals and Increase Customer Loyalty

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Guidance