IDC PeerScape Figure

Executive Summary

Peer Insights

Practice 1: Enable Efficient Workforce Processes with Voice for Curbside Fulfillment (This Works for BOPIS Too)

Challenge

Example

Guidance

Practice 2: Expose Inventory and Fulfillment Options and Costs to Online Shoppers

Challenge

Example

Guidance

Practice 3: Enable or Scale Up Fulfill-from-Store Capability

Challenge

Example

Guidance