IDC Market Forecast Figure

Executive Summary

Forecasting During COVID-19

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Cloud -- CCaaS and Dedicated Private Hosted

WFM/WFO/Quality Assurance

AI Technologies

Inhibitors

Global Supply Chain Disruption

Significant Market Developments

Changes from Prior Forecast

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research