1. Management Summary

2. Overview
Overview of COVID-19 Impact on B2C E-Commerce Market, June 2020

3. Impact on B2C E-Commerce Sales & Shares
B2C E-Commerce Sales, in MXN billion, 2018 & 2019
Retail E-Commerce Sales Growth Forecast, in %, by Pre-COVID-19 Forecast and COVID-19 Forecast, 2020f
B2C E-Commerce Sales, in % of Total Retail Sales, 2019 & 2030f
B2C E-Commerce Sales During Hot Sale Online Shopping Holiday, in USD million, 2014-2020

4. Impact on Online Shoppers
Internet Users Who Transact Online, in millions, and Penetration, in % of Internet Users, 2015 - 2019
Breakdown of Internet Users Who Transact Online, by Those Who Shop Only, Pay Only, and Who Both Shop and Pay Online, in millions, and in %, 2015 - 2019
Online Shopper Penetration, in % of Individuals, 2019
Online Shopper Penetration, in % of Individuals, 2018 - 2022f
Number of Online Shoppers, in millions, and Year-on-Year Change, in %, 2018 - 2022f

5. Impact on B2C E-Commerce Product Segments & Online Verticals
Products Purchased Online In The Last 7 Days And Purchased Online For First Time, in % of Online Shoppers, April 2020
Services Purchased or Used Online In The Last 7 Days And Purchased or Used Online For First Time, in % of Online Shoppers, April 2020
Change in Visits To Fashion E-Commerce And Supermarket Websites, in %, Weeks 9-16 of 2020 Compared to Week 8 of 2020
Change in Visits To Travel Websites, in %, Weeks 9-16 of 2020 Compared to Week 8 of 2020
Breakdown of E-Commerce Transactions by Selected Segments, in %, 2019 & 2020f
Share of Adults Who Shopped on a New Website Since COVID-19, by Groceries and Non-Groceries, in %, May 2020

6. Impact on Cross-Border & Omnichannel Shopping
Breakdown of Frequency of Making Purchases on International Websites Before COVID-19, and Breakdown of Estimated Change in Frequency of Making Purchases on International Websites Due To COVID-19, in % of Cross-Border Online Shoppers, May 2020
Share of Cross-Border Online Shoppers Who Agree That They Buy More Online Due To COVID-19 Outbreak, by Buying on Domestic and International Websites, in %, May 2020

7. Impact on Online Payment
Payment Methods Used in E-Commerce, in % of Online Shoppers, July 2019
Payment Methods Used During The Hot Sale Online Shopping Holiday, in % of Online Shoppers, June 2020
Number of Authorized Payment Transactions on E-Commerce Websites, in millions, Value, in MXN billion, and Authorization Rate, in % of Transactions and in % of Transaction Value, by Credit Cards and Debit Cards, Q1 2018 - Q4 2019
Chargeback Rate, in % of Number of Authorized Payment Transactions on E-Commerce Websites and in % of Their Value, by Credit Cards and Debit Cards, Q1 2018 - Q3 2019
Preferred Two-Factor Payment Authentication Options During Online Shopping, in % of Online Shoppers, July 2019
Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2019
Selected Mobile Payment Apps Used, incl. Penetration, in % of Devices, and Active Users, in % of All Users, July 2019

8. Impact on B2C E-Commerce Delivery
Perceived Changes in Delivery Times and Costs During COVID-19, in % of Online Shoppers, April 2020
Delivery Methods Used During The Hot Sale Online Shopping Holiday, in % of Online Shoppers, June 2020

9. Impact on B2C E-Commerce Players
Top 9 B2C E-Commerce Websites Purchased From, in % of Online Shoppers, May 2019
Top 5 E-Commerce Websites, by Total Visits, March 2020 & May 2020

Companies Mentioned
- Amazon.com Inc.
- MercadoLibre Inc.
- PayPal Holdings Inc.
- Samsung Electronics Co Ltd
- Walmart Inc.