IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Help Businesses Through the Pandemic and Prioritize IP Voice Migration

Drive Integration of IP Voice Solutions with UC&C

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Raised Importance of Communications

Increased Shift to SIP Trunking and IP Centrex

Inhibitors

PSTN Shut-Off

Increased Home Working

COVID-19 Damaging Businesses' Finances

Significant Market Developments

The COVID-19 Pandemic Impacts Heavily on Voice Communications

TDM Services Decline has been Accelerated

Work Environment Shift Causes Change in Voice Usage

Organizations Looking to Reap Benefits of IP Voice

Changes from Prior Forecast

Market Definition

Connection View

Call Control: An Overview

Public Network-Based Call Control

Premises-Based Call Control

Hosted Call Control

Connection View

TDM Voice Services

IP Voice Services

Methodology

Related Research