Executive Snapshot

Situation Overview

The "New" Customer Success Group

How does Salesforce Organize its Customer Success Operations?

How does Salesforce Approach Customer Success?

Working with CSG

Tiered Success Plans to Meet Customer Segment Needs

Trailhead Enables All Salesforce Customers to Achieve Success

Leveraging Salesforce's Professional Services Team

The Role of Salesforce Success Managers

Working with Partners to Deliver Customer Success

Advice for the Technology Buyer

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