1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions

2 Top 5 Emerging Countries BPO Services
2.1. Industry Outlook

3 BPO Services in South Africa
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
3.6. Macroeconomic Indicators

4 BPO Services in Brazil
4.1. Market Overview
4.2. Market Data
4.3. Market Segmentation
4.4. Market outlook
4.5. Five forces analysis
4.6. Macroeconomic Indicators

5 BPO Services in China
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
5.6. Macroeconomic Indicators

6 BPO Services in India
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
6.6. Macroeconomic Indicators

7 BPO Services in Mexico
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
7.6. Macroeconomic Indicators

8 Company Profiles
8.1. Wipro Ltd
8.2. Genpact Ltd
8.3. TMF Group B.V.
8.4. HCL Technologies Limited
8.5. ISS AS
8.6. Infosys Limited
8.7. Capgemini SE
8.8. SYNNEX Corporation

9 Appendix
9.1. Methodology
9.2. About MarketLine

List of Tables
Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2016-25
Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2016-20
Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2020-25
Table 4: South Africa bpo services market value: $ million, 2016-20
Table 5: South Africa bpo services market category segmentation: $ million, 2020
Table 6: South Africa bpo services market geography segmentation: $ million, 2020
Table 7: South Africa bpo services market value forecast: $ million, 2020-25
Table 8: South Africa size of population (million), 2016-20
Table 9: South Africa gdp (constant 2005 prices, $ billion), 2016-20
Table 10: South Africa gdp (current prices, $ billion), 2016-20
Table 11: South Africa inflation, 2016-20
Table 12: South Africa consumer price index (absolute), 2016-20
Table 13: South Africa exchange rate, 2016-20
Table 14: Brazil bpo services market value: $ million, 2016-20
Table 15: Brazil bpo services market category segmentation: $ million, 2020
Table 16: Brazil bpo services market geography segmentation: $ million, 2020
Table 17: Brazil bpo services market value forecast: $ million, 2020-25
Table 18: Brazil size of population (million), 2016-20
Table 19: Brazil gdp (constant 2005 prices, $ billion), 2016-20
Table 20: Brazil gdp (current prices, $ billion), 2016-20
Table 21: Brazil inflation, 2016-20
Table 22: Brazil consumer price index (absolute), 2016-20
Table 23: Brazil exchange rate, 2016-20
Table 24: China bpo services market value: $ billion, 2016-20
Table 25: China bpo services market category segmentation: $ billion, 2020
Table 26: China bpo services market geography segmentation: $ billion, 2020
Table 27: China bpo services market value forecast: $ billion, 2020-25
Table 28: China size of population (million), 2016-20
Table 29: China gdp (constant 2005 prices, $ billion), 2016-20
Table 30: China gdp (current prices, $ billion), 2016-20
Table 31: China inflation, 2016-20
Table 32: China consumer price index (absolute), 2016-20
Table 33: China exchange rate, 2016-20
Table 34: India bpo services market value: $ million, 2016-20
Table 35: India bpo services market category segmentation: $ million, 2020
Table 36: India bpo services market geography segmentation: $ million, 2020
Table 37: India bpo services market value forecast: $ million, 2020-25
Table 38: India size of population (million), 2016-20
Table 39: India gdp (constant 2005 prices, $ billion), 2016-20
Table 40: India gdp (current prices, $ billion), 2016-20
Table 41: India inflation, 2016-20
Table 42: India consumer price index (absolute), 2016-20
Table 43: India exchange rate, 2016-20
Table 44: Mexico bpo services market value: $ million, 2016-20
Table 45: Mexico bpo services market category segmentation: $ million, 2020
Table 46: Mexico bpo services market geography segmentation: $ million, 2020
Table 47: Mexico bpo services market value forecast: $ million, 2020-25
Table 48: Mexico size of population (million), 2016-20
Table 49: Mexico gdp (constant 2005 prices, $ billion), 2016-20
Table 50: Mexico gdp (current prices, $ billion), 2016-20
Table 51: Mexico inflation, 2016-20
Table 52: Mexico consumer price index (absolute), 2016-20
Table 53: Mexico exchange rate, 2016-20
Table 54: Wipro Ltd: key facts
Table 55: Wipro Ltd: Annual Financial Ratios
Table 56: Wipro Ltd: Key Employees
Table 57: Wipro Ltd: Key Employees Continued
Table 58: Genpact Ltd: key facts
Table 59: Genpact Ltd: Annual Financial Ratios
Table 60: Genpact Ltd: Key Employees
Table 61: Genpact Ltd: Key Employees Continued
Table 62: TMF Group B.V.: key facts
Table 63: TMF Group B.V.: Key Employees
Table 64: HCL Technologies Limited: key facts
Table 65: HCL Technologies Limited: Annual Financial Ratios
Table 66: HCL Technologies Limited: Key Employees
Table 67: HCL Technologies Limited: Key Employees Continued
Table 68: ISS AS: key facts
Table 69: ISS AS: Annual Financial Ratios
Table 70: ISS AS: Key Employees

List of Figures
Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2016-25
Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2016-20
Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2020-25
Figure 4: South Africa bpo services market value: $ million, 2016-20
Figure 5: South Africa bpo services market category segmentation: % share, by value, 2020
Figure 6: South Africa bpo services market geography segmentation: % share, by value, 2020
Figure 7: South Africa bpo services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the bpo services market in South Africa, 2020
Figure 9: Drivers of buyer power in the bpo services market in South Africa, 2020
Figure 10: Drivers of supplier power in the bpo services market in South Africa, 2020
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2020
Figure 12: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2020
Figure 13: Drivers of degree of rivalry in the bpo services market in South Africa, 2020
Figure 14: Brazil bpo services market value: $ million, 2016-20
Figure 15: Brazil bpo services market category segmentation: % share, by value, 2020
Figure 16: Brazil bpo services market geography segmentation: % share, by value, 2020
Figure 17: Brazil bpo services market value forecast: $ million, 2020-25
Figure 18: Forces driving competition in the bpo services market in Brazil, 2020
Figure 19: Drivers of buyer power in the bpo services market in Brazil, 2020
Figure 20: Drivers of supplier power in the bpo services market in Brazil, 2020
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2020
Figure 22: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2020
Figure 23: Drivers of degree of rivalry in the bpo services market in Brazil, 2020
Figure 24: China bpo services market value: $ billion, 2016-20
Figure 25: China bpo services market category segmentation: % share, by value, 2020
Figure 26: China bpo services market geography segmentation: % share, by value, 2020
Figure 27: China bpo services market value forecast: $ billion, 2020-25
Figure 28: Forces driving competition in the bpo services market in China, 2020
Figure 29: Drivers of buyer power in the bpo services market in China, 2020
Figure 30: Drivers of supplier power in the bpo services market in China, 2020
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in China, 2020
Figure 32: Factors influencing the threat of substitutes in the bpo services market in China, 2020
Figure 33: Drivers of degree of rivalry in the bpo services market in China, 2020
Figure 34: India bpo services market value: $ million, 2016-20
Figure 35: India bpo services market category segmentation: % share, by value, 2020
Figure 36: India bpo services market geography segmentation: % share, by value, 2020
Figure 37: India bpo services market value forecast: $ million, 2020-25
Figure 38: Forces driving competition in the bpo services market in India, 2020
Figure 39: Drivers of buyer power in the bpo services market in India, 2020
Figure 40: Drivers of supplier power in the bpo services market in India, 2020
Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in India, 2020
Figure 42: Factors influencing the threat of substitutes in the bpo services market in India, 2020
Figure 43: Drivers of degree of rivalry in the bpo services market in India, 2020
Figure 44: Mexico bpo services market value: $ million, 2016-20
Figure 45: Mexico bpo services market category segmentation: % share, by value, 2020
Figure 46: Mexico bpo services market geography segmentation: % share, by value, 2020
Figure 47: Mexico bpo services market value forecast: $ million, 2020-25
Figure 48: Forces driving competition in the bpo services market in Mexico, 2020
Figure 49: Drivers of buyer power in the bpo services market in Mexico, 2020
Figure 50: Drivers of supplier power in the bpo services market in Mexico, 2020
Figure 51: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2020
Figure 52: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2020
Figure 53: Drivers of degree of rivalry in the bpo services market in Mexico, 2020

Companies Mentioned
• Wipro Ltd
• Genpact Ltd
• TMF Group B.V.
• HCL Technologies Limited
• ISS AS
• Infosys Limited
• Capgemini SE
• SYNNEX Corporation