Customer experience is the accumulation of a customer’s experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints.This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks...
This study examines the North American mobile sales force automation market.For the purposes of this study, mobile sales force automation applications are software solutions that extend SFA capabilities to a sales professional’s mobile device (smartphone or tablet). These capabilities can range from basic account, opportunity and contact...
Central America is a natural vacation destination for North American tourists.However, the region’s social and political situation has prevented the region’s commercial aerospace industry from realizing its full potential. While most destinations in Central America have decent point-to-point connectivity from major cities, they severely...
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses.Frost & Sullivan’s Customer Experience Management study on the country’s telecommunications sector explores how customers perceive...
The COVID-19 pandemic has not only hindered global manufacturing output but has also hastened the shift toward Industry 5.0. Digitalization and automation are rapidly shaping business strategy, with nearly 90% of companies embracing digital transformation in the short term. In an effort to become more resilient and shock-proof, manufacturers,...
Multi-access Edge Computing (MEC) in automotive is in its early stage and this report is considered to be an overview of the automotive edge computing market.This study defines Multi-Access Edge Computing for the automotive industry and covers how automotive stakeholders should anticipate new applications on both existing and future business...
The global biometrics market is growing fast because of the ubiquity of some biometric modalities, such as fingerprint and facial recognition. The deployment of biometric technologies is increasing across different business sectors because of their ease of use, high security and assurance, and quick scalability.In recent years, businesses...
Driven by increasingly stringent environmental norms, growing environmental awareness, and policy-level initiatives, multiple stakeholders throughout the energy and power industry has begun adopting technology solutions adhering to zero-emission protocols.Among the several solutions, Hydrogen Production Technologies are garnering special interest...
Driven by the new "green" government policies and the need to enhance capabilities and efficiencies, defense operators are turning to new power sources and energization mechanisms.Advances in energy storage and its applications today enable operators to provide "silent watch" solutions and use directed energy weapons and hybrid drive systems...
This study presents an assessment of the current status and prospects of the global market for industrial adhesives and sealants.It considers the market’s volume shipment and revenue from 2017 to 2027. The research identifies growth opportunities and challenges pertaining to the consumption of adhesives and sealants by end-use industries,...
The commercial unmanned aerial system (UAS) market continues to grow globally and was accelerated in the wake of the COVID-19 pandemic response.Autonomy and artificial intelligence (AI) are, and will remain, the main drivers promoting commercial UAS adoption and associated market growth because autonomous flight reduces the need for expensive...
The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings...
Most companies have operated their physical and digital security teams, data, and systems in silos.While security convergence is a prevalent industry trend, it has gained popularity in recent years as threats became more complex. Security systems are increasingly digitized, connected, and integrated.Demand for integrated command and...
This study presents an assessment of the global polymeric membranes market in 2020 and evaluates its future prospects. The research analyzes the demand for polymeric membranes by end-use sector, separation process, and material. The membranes are segmented into water treatment, wastewater treatment, medical, and industrial. The membranes...
This report from Frost & Sullivan Healthcare and Life Sciences focuses on the potential to cater to healthcare needs based on data-driven social determinants of health (SDOH).Although the traditional practice of healthcare involves the use of medical technology and protocols to maintain and restore health, the SDOH concept adds another dimension. In...
This study identifies the size of the global automotive parts and services aftermarket and its growth opportunities in 2021, based on how the market performed in 2020 during the COVID-19 pandemic. The study provides detailed analysis of key trends influencing the aftermarket, market revenues of major part categories, ownership behavior of...
This study presents an assessment of the current status and future prospects of the global commercial vehicle coatings market.It takes into account volume shipment and revenue generated from commercial vehicle coatings from 2017 to 2027. Revenue is recorded at the manufacturer level.Coatings in this study are defined as OEM and refinish...
This study analyzes the global gear pump market and its growth prospects in the short, medium, and long terms. The COVID-19 pandemic has created unforeseen circumstances for businesses around the world, affecting overall growth of the manufacturing sector. This research offers a growth outlook for the global gear pump market from...
Vehicle emissions regulations, higher environmental awareness, and safety drive demand for oxygen and ABS sensors in the European region.This report covers the engine management and ABS sensors aftermarket broadly classified into oxygen sensors, intake air temperature, camshaft/crankshaft position sensors, MAP, MAF, and ABS for the passenger...
Enterprises are exposed to multiple types of threats to confidential company data pertaining to employees, partners, suppliers, and customers.Despite having advanced technological systems and policies in place, human error exposes an organization to attacks from cyberadversaries. Companies are facing a substantial threat from social...
This study analyzes the global media and entertainment (M&E) video transcoding market (the base year is 2020).Video transcoders are used to convert content from a single input source to a wide array of output formats, definitions, resolutions, and file or live formats. This enables video to be delivered to diverse networked and handheld...
The Japanese government encourages a shift toward cashless through initiatives such as the tax rebate program and open banking law reform.As the proportion of customers using cashless transactions rises, businesses increasingly seek solutions to complement their B2B2C needs. A staggering 55% and 70% of companies received payments...
The analyst presents post-COVID-19 growth opportunities and strategic imperatives in the contract research organization (CRO) market, covering the market’s maturity, key participants, competitive landscape, and recent mergers and acquisitions. The study highlights key growth drivers and restraints, identifies initiatives by major global CROs,...
The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. The Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up and niche...
Growing population and congestion levels in cities across the globe ensured the growth of shared mobility segments, such as carsharing, peer-to-peer carsharing, e-hailing, ridesharing (carpooling), demand-responsive transit (DRT), and micromobility services, such as bikesharing.Greater focus on commuting flexibility through real-time trip...
Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While...
This research service analyzes the Middle East ICT market.It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT).Major market drivers and restraints are discussed, along with important technology traits. The report...
Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud.In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting...
NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to the rapidly evolving demands, products, lifestyles, and technologies of citizens.In contrast to the legacy voice-centric enhanced 9-1-1 (E9-1-1) network, NG911 supports a more diverse set of internet protocol (IP)-based communications...
Customer experience is the accumulation of a customer’s experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints.This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and...