40 reports

  • CRM Software Development Indicative Cost Structure 2016
  • Category Spend on CRM Software by Geography 2016 (US$29.6 billion)

About Global CRM Software CRM Software is an all-inclusive guide enabling sourcing and procurement professionals to make smart purchasing decisions. Factors such as a decrease in customer retention rates, owing to rise in competition among businesses will further trigger the adoption of the market. Covered in this report The...

  • CRM Software
  • United States
  • World
  • Demand
  • Microsoft Corporation
  • Types of CRM Software ...............................................................................11
  • Types of CRM Software

Scope of the Report The report titled “Global CRM Software Market with Focus on Cloud Applications (2016-2020)” provides an in-depth analysis of the CRM software market with main focus on cloud-based CRM software or cloud applications. The report analyzes the significant trends and potential opportunities in the global CRM software...

  • CRM Software
  • World
  • Microsoft Corporation
  • Salesforce
  • Salesforce.com, Inc.
  • Vendor Statistics - CRM Software
  • CRM Software - Benchmark Price

Abstract CRM Software Procurement in the US This report is intended to assist buyers of customer relationship management (CRM) software. CRM software is designed to manage a company's sales and marketing, as well as the customer and technical support processes. CRM software systems generally come with...

  • CRM Software
  • Software
  • United States
  • Demand

MARKET ##.

  • CRM Software
  • Software
  • APAC
  • World
  • Company Financials
  • 07.1 Global Social CRM Software Market by End-users 2014-2019
  • Global Social Customer Relationship Management (CRM) Software Market

About Social CRM Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide...

  • CRM Software
  • Software
  • World
  • Market Size
  • Salesforce.com, Inc.
  • CRM Software Imports and Exports
  • CRM Software Imports and Exports

This study focuses on China’s CRM Applications industry forecasts. In the two past decades, the industry has been growing at a fast pace. The dramatic expansions of the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major...

  • CRM Software
  • China
  • Demand
  • Supply
  • Trade
  • CRM Software Imports and Exports (million Yuan)
  • CRM Application Supply and Demand Summary (million Yuan)

China’s demand for CRM Applications has grown at a fast pace in the past decade. In the next decade, both production and demand will continue to grow. The Chinese economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption...

  • CRM Software
  • China
  • Demand
  • Beijing Peking University Founder Group Corp
  • Microsoft Corporation

Saudi Arabia CRM Software Market Forecast and Opportunities, 2020 ##.

  • CRM Software
  • Software
  • Saudi Arabia
  • Market Size
  • GROWING ON-DEMAND MARKET FOR CRM SOFTWARE
  • SALESFORCE.COM, INC. SWOT ANALYSIS

Paying for a software as per the usage on a subscription basis rather than fully owning can be defined as Software as a service (SaaS). SaaS applications are accessed using a web browser from a remote location and eliminates the hassles of installing, upgrading and maintaining the software for the owner. As a business delivery model for many...

  • CRM Software
  • World
  • Market Size
  • ADP, LLC.
  • Amazon.com, Inc.

North American Customer Relationship Management (CRM) Developments to 2022 Executive Summary Key Findings CEO’s Perspective Market Overview Customer Relationship Management—Market Definition Top CRM Market Trends Key Factors Impacting CRM Software Buying Decision

  • CRM Software
  • Enterprise Software
  • Information Technology
  • Software
  • Forecast
  • CRM Application Supply and Demand Summary (million Yuan)
  • CRM Application Sale Volume and Forecasts Summary (million Yuan)

This study focuses on China’s CRM Applications industry assessments and company profiles. In the two past decades, the industry has been growing at a fast pace. The dramatic expansions of the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is...

  • CRM Software
  • China
  • Beijing Peking University Founder Group Corp
  • Hangzhou New Grand Software Co., Ltd.
  • Microsoft Corporation
  • CRM marketing software market in China 2015-2020 ($ millions)
  • Market drivers

CRM Market in China - Industry Analysis 2016-2020 Covering: A far-reaching analysis of the CRM market in China and segmentation by application (customer service, sales, and marketing), by deployment model (on-premise and cloud-based), and by end-user (government organizations, BFSI, consumer goods and retail, and others). The top vendors...

  • CRM Software
  • Software
  • China
  • Demand
  • Microsoft Corporation
  • 2.1 CUSTOMER RELATIONSHIP MANAGEMENT (CRM): AN OVERVIEW

CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it.

  • CRM Software
  • Information Technology
  • World
  • Livechat Software Sa
  • LivePerson, Inc.
  • APAC - Market size and forecast 2017-2022
  • Market size and forecast 2017-2022

Some of the automation software solutions include Zoho CRM, HubSpot CRM, and Salesforce.

  • CRM Software
  • World
  • Firstsource Solutions Limited
  • HCL Technologies Ltd
  • Infosys Limited

(USA) ##.

  • CRM Software
  • IaaS
  • Software
  • World
  • Market Shares
  • EXECUTIVE SUMMARY

SaaS CRM applications are expected to surpass traditional on-premise CRM applications as early as 2019, making it one of the earliest software applications to achieve this.

  • CRM Software
  • Asia
  • China
  • Demand
  • Forecast
  • About this Industry
  • Major Companies

All systems go: Cloud technologies and social networking will strengthen industry revenue Abstract CRM System Providers The CRM System Providers industry is expected to continue surging in 2017, after experiencing several years of double-digit growth. Over the past five years many companies invested...

  • CRM Software
  • Enterprise Software
  • Software
  • United States
  • Demand
  • MARKET FORECAST
  • Western Europe CRM Applications Revenues, 2014-2016 ($M)

MARKET FORECAST TABLE ## The 2016 CRM market growth has been affected by currency fluctuations more than other software markets as many European organizations' CRM software contracts are enumerated in dollars, while the largest country market by share

  • CRM Software
  • Enterprise Software
  • Software
  • Western Europe
  • Forecast

(USA) ##.

  • CRM Software
  • IaaS
  • Software
  • World
  • Market Shares

(India) ##.

  • CRM Software
  • Software
  • World
  • Market Shares
  • MICROSOFT
  • a: Other players in the customer care market

CRM is one of the most mature markets in the telecoms sector for hosted or cloud-native delivery models.

  • CRM Software
  • Amdocs Limited
  • Avaya Inc.
  • Ericsson Group
  • Huawei Technologies Co., Ltd.

Convergys Corporation (USA) ##.

  • Business Process Outsourcing
  • CRM Software
  • Software
  • World
  • Market Shares
  • ADVICE FOR TECHNOLOGY SUPPLIERS

CRM in Western Europe is now a $## billion business for the company.

  • CRM Software
  • Europe
  • Western Europe
  • Genesys Telecommunications Laboratories, Inc.
  • Microsoft Corporation
  • THE ERP-CRM PLATFORM COMBINATION

However, Kable believes that software obsolescence is one of the potential challenges facing enterprises now and in the near future.

  • CRM Software
  • Software
  • World
  • Kable Media Services, Inc.
  • Microsoft Corporation

The 2019-2024 World Outlook for Customer Relationship Management (CRM) Support and Services ## INTRODUCTION ##. ## OVERVIEW ##. ## WHAT IS LATENT DEMAND AND THE P. I. E.?

  • CRM Software
  • Enterprise Software
  • Software
  • World
  • Demand

Five9, Inc. (USA)

1591 1750 1352

(USA) ##.

  • CRM Software
  • Enterprise Software
  • World
  • Demand
  • Market Shares

The public cloud CRM software market increased by ##. ##% in 2014 (which was ##. ##% in 2013) to stand at US$## million.

  • CRM Software
  • Software
  • Market Shares
  • Market Size
  • SITUATION OVERVIEW

The CRM market is one of the fastest-growing markets in APEJ, as organizations in this region are embarking on a digital transformation(DX) journey.

  • CRM Software
  • Enterprise Software
  • Software
  • Asia
  • Forecast
  • shows the top 20 vendors of CRM applications in Western Europe. The table shows the
  • EXECUTIVE SUMMARY

Focus your CRM software developments on the SaaS platform.

  • CRM Software
  • Europe
  • Western Europe
  • Avaya Inc.
  • Salesforce.com, Inc.

Japan Enterprise Applications Software 2015-2019 Forecast and 2014 Analysis Table of ContentsIDC OpinionIn This StudyMethodologyMarket Size, Share, and ForecastSurvey PeriodDefinitions of IndustriesDefinitions of Company Size Based on Number of EmployeesDefinition of Enterprise Applications

  • CRM Software
  • SaaS
  • Software
  • Japan
  • Market Size