38 reports

Major players in the customer relationship management (CRM) software market are Salesforce, Microsoft, Oracle, SAP, Sugar, Zoho, Pipedrive, Hubspot, Act, Infusionsoft, Apptivo, Sage, Salesboom, Base, Insightly, Adobe, Genesys Telecommunications laboratories, Nice systems, Pega systems, Verint systems, Zendesk, Freshsales, BPM online, InfoFlo,...

  • CRM Software
  • World
  • United States
  • APAC

Abstract: What’s New for 2022? - Global competitiveness and key competitor percentage market shares - Market presence across multiple geographies - Strong/Active/Niche/Trivial - Online interactive peer-to-peer collaborative bespoke updates - Access to our digital archives and MarketGlass Research Platform - Complimentary...

  • CRM Software
  • World

Major players in the crm software market are Salesforce, Microsoft, Oracle, SAP and SugarCRM. The global crm software market is expected to grow from $49.27 billion in 2020 to $50.81 billion in 2021 at a compound annual growth rate (CAGR) of 3.1%. The growth is mainly due to the companies rearranging their operations and recovering...

  • CRM Software
  • World
  • European Union

Abstract: - Global CRM Software Market to Reach $83.1 Billion by 2027 - Amid the COVID-19 crisis, the global market for CRM Software estimated at US$56.3 Billion in the year 2020, is projected to reach a revised size of US$83.1 Billion by 2027, growing at a CAGR of 5.7% over the analysis period 2020-2027. Marketing...

  • CRM Software
  • World
  • China
  • United States

Major players in the customer relationship management (CRM) software market are Salesforce, Microsoft, Oracle, SAP and SugarCRM. The global crm software market is expected to decline from $49.3 billion in 2019 to $49.2 billion in 2020 at a compound annual growth rate (CAGR) of -0.2%. The decline is mainly due to economic slowdown across...

  • CRM Software
  • World
  • North America
  • APAC
  • European Union

China’s demand for CRM Applications has grown at a fast pace in the past decade. In the next decade, both production and demand will continue to grow. The Chinese economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption...

  • CRM Software
  • Software
  • China
  • Industrial Production
  • Labour Force

Global Customer Relationship Management (CRM) Software Market, By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprise), By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, Others), By End-user (BFSI, Healthcare, Manufacturing, IT & Telecommunication,...

  • CRM Software
  • World

Major companies in the NGOs and charitable organizations market include Wikimedia; BRAC; Acumen Fund; Cure Violence and Medecins Sans Frontiers. The global ngos and charitable organizations market is expected to grow from $279.81 billion in 2020 to $285.5 billion in 2021 at a compound annual growth rate (CAGR) of 2%. The growth is mainly...

  • CRM Software
  • World

Report Scope: This report provides an in-depth analysis of the CRM software market and its segments, including solutions, applications, end users and regions.The solutions considered in this report are divided into two parts namely, software and services. The services are again divided into three main types: consulting,...

  • CRM Software
  • World

Major companies in the civic services market include Southern Baptist Churches; World Food Programme; UNICEF; The Salvation Army and Feeding America. The global civic services market is expected to grow from $928.39 billion in 2020 to $964.96 billion in 2021 at a compound annual growth rate (CAGR) of 3.9%. The growth is mainly due to...

  • CRM Software
  • World

Major companies in the civic services market include The Southern Baptist Convention, Unicef, Feeding America, American Red Cross, Open Society Foundations, William and Flora Hewlett Foundation, Republican Party, Democratic Party, Wellcome Trust and Ford Foundation. The global civic services market is expected to grow from $970.07 billion...

  • CRM Software
  • World
  • North America
  • United States

Major companies in the NGOs and charitable organizations market include Unicef, Feeding America, American Red Cross, Open Society Foundations, William and Flora Hewlett Foundation, Wellcome Trust, Ford Foundation, World Wide Fund for Nature. The global NGOs and charitable organizations market is expected to grow from $267.54 billion...

  • CRM Software
  • World
  • North America
  • United States
  • APAC

The Southeast Asian Customer Relationship Management (CRM) software market was valued at USD 755.2 million in 2020. It is projected to reach USD 1,751.2 million by 2026, registering a CAGR of 14.91% during 2021-2026. Mature customer service, automated engagement, improved customer experience, and increasing scope of digital operations are...

  • CRM Software
  • Southeast Asia
  • Gross Domestic Product
  • Online Retail Sales

Healthcare CRM Market by Component (Software and Services), Application (Customer Service & Support, Marketing, CRM Analytics, and Others), Deployment Model (On-Premise, Cloud, and Hybrid), and End User (Healthcare Providers and Healthcare Payers): Opportunity Analysis and Industry Forecast, 2021–2030 The global healthcare...

  • Healthcare
  • CRM Software
  • World
  • Hospital Number

Organizations today want a single view of customers from all touch points, which can be achieved through customer relationship management (CRM) solutions. The goal for companies, educational institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing,...

  • CRM Software
  • World

The COVID-19 pandemic dampened demand for customer relationship management (CRM) software in Europe in 2020. But our original forecast of 7.6% year-on-year growth for Western Europe (WE) was too pessimistic: The Western European CRM market expanded by 9.5% year on year in 2020. The Central and Eastern European market expanded by 11.8%. The...

  • CRM Software
  • Europe

The global sales force automation software market exhibited strong growth during 2015-2020. Looking forward, the analyst expects the market to grow at a CAGR of around 12% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence...

  • CRM Software
  • World

The global customer relationship management (CRM) market reached a value of US$ 51.4 Billion in 2021. Looking forward, the analyst expects the market to reach a value of US$ 103.1 Billion by 2027 exhibiting a CAGR of 11.80% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct...

  • CRM Software
  • World

Abstract CRM Software Procurement in the US CRM software is designed to manage a company’s sales and marketing efforts, as well as customer and technical support processes. CRM software systems generally come with tools to track activities, manage and analyze customer data, and oversee workflows...

  • CRM Software
  • United States
  • World
  • North America
  • Wholesale Price Index
  • Number Of Enterprises

Customer Relationship Management Market by Component (Software and Service), Deployment Model (On-premise, Cloud, and Hybrid) Organization size (Large Scale, Small & Medium Size Enterprise) Application (Customer Service, Customer, Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation and Others), and Industry...

  • CRM Software
  • APAC
  • World
  • Europe

Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2020 - 2027 The global customer relationship management market is estimated to reach USD 114.4 billion by 2027, registering a CAGR of 14.2% over the...

  • CRM Software
  • World
  • APAC
  • Number Of Small And Medium-Sized Enterprises

This study focuses on China’s CRM Applications industry forecasts. In the two past decades, the industry has been growing at a fast pace. The dramatic expansions of the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major...

  • CRM Software
  • China
  • Labour Force
  • Industrial Production

The Global Customer Relationship Management Market size is expected to reach $94.4 billion by 2027, rising at a market growth of 11.3% CAGR during the forecast period. Customer Relationship Management refers to a technique employed by the companies to improve their current customer relationships along with gaining new customers quickly. With...

  • CRM Software
  • World
  • APAC

The North America Customer Relationship Management Market would witness market growth of 9.7% CAGR during the forecast period (2021-2027). Customer Relationship Management (CRM) plays an important role in a wide variety of operations across international companies. The increasing improvements in Social CRM have resulted in rapid & accessible...

  • CRM Software
  • North America
  • United States
  • Canada

The Asia Pacific Customer Relationship Management Market would witness market growth of 13.1% CAGR during the forecast period (2021-2027). The growing number of government initiatives via digital campaigns like social media, video marketing, and search engine marketing around the world will motivate SMEs to adopt CRM solutions. In addition,...

  • CRM Software
  • Artificial Intelligence
  • APAC

This study covers the world outlook for customer relationship management (CRM) software across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of...

  • CRM Software
  • World
  • Gross Domestic Product
  • Disposable Income

This IDC Market Forecast analyzes the Western European CRM applications market for 2015 to 2017 and includes a forecast for 2018 to 2022. IDC segments the CRM applications market by functional segment (contact center, customer service, sales, and marketing), deployment model (SaaS and on-premise), and country (16 Western European countries)....

  • CRM Software
  • Western Europe
  • United Kingdom
  • Software Revenue
  • SaaS Revenue

The benefits offered by CRM and growing focus on patient engagement are expected to drive the overall growth of the healthcare CRM market The healthcare CRM market is estimated to reach USD 17.4 billion by 2023 from USD 8.8 billion in 2018, at a CAGR of 14.6% during the forecast period. CRM is a customer-focused business...

  • Healthcare
  • CRM Software
  • United States
  • North America
  • Health Expenditure
  • Direct Sales

This IDC study provides an updated market sizing for the worldwide CRM applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast (2018-2022). "Customer experience (CX) and digital transformation (DX) remain the watchwords for end-user organization's...

  • Application
  • CRM Software
  • World
  • Software Revenue
  • ICT Expenditure

This study covers the world outlook for customer relationship management (CRM) support and services across more than 190 countries. For each year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region,...

  • CRM Software
  • World
  • Gross Domestic Product
  • Disposable Income