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These forecasts include spending on ICT outsourcing and ICT elements of some outsourced business processes.
Services - includes expenditure on third party IT services, e. g. application services, business process outsourcing services & infrastructure services.
The company operates through three business segments: software services, IT infrastructure services, and business process outsourcing (BPO) services.
However, using outsourcing or consulting companies can result in a loss of internal business process knowhow, and consequently result in dependency on the service providers.
Strategic outsourcing services include the delivery of comprehensive IT outsourcing services focused on clients' enterprise IT infrastructure environments.