43 reports

Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

37 pages • By Kentley Insights

The 2017 Market Research Report on Telemarketing Bureaus and Other Contact Centers is an in-depth evaluation of the industry and will provide you with the key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range...

177 195 151
Mar 2017

Asia-Pacific Contact Center Applications Market, 2015

309 pages • By Frost & Sullivan

Actionable Strategies to Remain Relevant Amidst the Cloudy Landscape New analysis from Frost & Sullivan’s Digital Transformation program titled Growth Opportunities in the Global Contact Center Systems Market finds that the market for on-premises contact center systems continues to decline as companies increasingly switch...

13636 15000 11591
Feb 2017

Global Cloud-Based Contact Center Market - Market Size, Trends, and Forecasts (2017 - 2022)

By Mordor Intelligence LLP

The global cloud-based contact center market has been estimated to be worth USD 4.51 billion in 2015 and is forecasted to grow at a CAGR of 26.08% over the forecast period, to reach USD 14.37 billion by the end of 2020. A cloud-based contact center is a solution or model that enables businesses to host their contact center in a distant, third-party...

3864 4250 3284
Jan 2017

Cloud Based Contact Center - Global Market Outlook (2016-2022)

129 pages • By Stratistics MRC

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $4.9 billion in 2015 and expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022. Factors such as cloud compliance requirements, disaster recovery and agility and scalability will boost the market growth. However, risk of initial investment...

3922 4157 2745
Dec 2016

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

155 pages • By MarketsandMarkets

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market size is estimated to grow from USD 5.43 billion in 2016 to USD 15.67 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6%...

6384 7150 5490
Nov 2016

Call Centre Operation in Australia - Industry Market Research Report

29 pages • By Ibisworld

Hung up: Intense competition from offshore operators has caused industry revenue to decline Abstract Call Centre Operation in AustraliaFirms in the industry primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract...

877 965 746
Nov 2016

Telemarketing & Call Centers in the US - Industry Market Research Report

37 pages • By Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Abstract Telemarketing & Call Centers in the USThe Telemarketing and Call Centers industry has experienced steady growth over the past five years as the US economy picked up...

927 1020 788
Oct 2016

2016 North America Cloud Contact Center Buyers Guide

171 pages • By Frost & Sullivan

Setting the Stage for Digital Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this...

2727 3000 2318
Oct 2016

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

10 pages • By IDC

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads in the most visible manifestation of organizational digital transformation," said Mary Wardley, VP, CRM Applications and Customer Experience....

4091 4500 3477
Sep 2016

Experience Avaya 2016

3 pages • By IDC

This IDC Flash covers the Experience Avaya event held in Sydney, Australia on July 12, 2016. Avaya presented its key technology offerings and customer use cases, highlighted by ongoing customer deployments.

455 500 386
Aug 2016

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2016-20)

40 pages • By ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, present & future trends, growth prospect and competition across multiple verticals and segmentation.

2273 2500 1932
Jul 2016

Call Centres in the UK - Industry Market Research Report

27 pages • By Ibisworld

On call: The industry has benefited from stronger economic conditions and rising demand Abstract Call Centres in the UKCall centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls....

727 800 618
Jun 2016

2016 Global Contact Center Systems Buyers Guide

130 pages • By Frost & Sullivan

Choosing a Vendor for Omnichannel Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose...

2727 3000 2318
Jun 2016

Retail Banking: Trends in contact center automation; Vertical and technology trends

By GlobalData

Summary Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just a click of a button. This has made it even more difficult for service centers, such as banks, to enhance their customer experience...

2723 2995 2314
May 2016

2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017...

181 199 154
May 2016

2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of All other operating receipts sold through...

181 199 154
May 2016

2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Industry total sold through Telemarketing services nationally...

181 199 154
May 2016

2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Resale of merchandise sold through Telemarketing...

181 199 154
May 2016

2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Telemarketing services sold through Telemarketing...

181 199 154
May 2016

2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Telephone answering and messaging...

181 199 154
May 2016

Japan Unified Communications and Collaboration Market Forecast, 2016-2020

15 pages • By IDC

The trend toward transitioning to the cloud is gaining speed in the Japan UC&C market, and for IT suppliers, the need for cloud provision that includes sales partners is increasing. In addition, 2015 marked the first year of the application of innovation accelerators in the Japan UC&C market, and cases of compatibility with cognitive...

4091 4500 3477
May 2016

Global Call Centers Industry

438 pages • By Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also,...

4500 4950 3825
May 2016

Global Speech Recognition Software Market 2016-2020

53 pages • By Infiniti Research Limited

About Speech Recognition Software A speech recognition software identifies words spoken by an individual or speaker into a microphone, converts them into a computer-readable format, and responds automatically. These software applications recognize speech in multiple languages. These applications are used both by individual consumers...

2427 2500 2087
Apr 2016

Contact Center Solutions on Skype for Business

7 pages • By IDC

This IDC study provides an overview of the contact center capabilities of Skype for Business, lays out the integration opportunities, and discusses the options vendors and customers have in choosing an architectural strategy for their contact centers. The main goals of a contact center are reducing contact handling time, increasing customer...

3182 3500 2705
Apr 2016

Other Business Services in USA: ISIC 7499

26 pages • By Euromonitor International

Euromonitor International’s Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the...

530 604 435
Apr 2016

Telemarketing & Call Centres in Canada - Industry Market Research Report

35 pages • By Ibisworld

Hanging up: Revenue will fall despite improving communication and labour efficiency gains Abstract Telemarketing & Call Centres in CanadaThe cost advantage that Canadian call centres once offered to US companies is no longer in place, causing companies to move their call centre operations...

727 800 618
Apr 2016

Analysis of the Hosted and Cloud Contact Center Market in Latin America

74 pages • By Frost & Sullivan

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is...

4500 4950 3825
Mar 2016

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

13 pages • By IDC

This IDC study presents the results of IDC's 2016 Nordic Contact Center Infrastructure MaturityScape Benchmark Survey. The survey included over 100 organizations in the Nordics, including representatives from industries such as telecom services, insurance, retail, banking, government, transportation services, and IT services/consultants. "The...

4091 4500 3477
Feb 2016

Overview of the Brazilian Contact Centre Sector

32 pages • By FALKE Information Services

The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected to reach US$ 19,100 in the same year. In Brazil, customer care contact centres are used particularly by higher income customers and predominantly...

841 925 715
Nov 2015

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

152 pages • By MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact center in a remote, third-party data center rather than in a physical location owned by the contact center. The global cloud-based contact...

6384 7150 5490
Nov 2015