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  • CONTACT CENTER MARKET
  • CLOUD-BASED CONTACT CENTER MARKET, BY VERTICAL

Section I: Cloud-based contact center market, overview: Q. ##.

  • Call Center
  • Cloud Computing
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • CONTACT CENTER ANALYTICS MARKET: EVOLUTION
  • 4.3 CONTACT CENTER ANALYTICS MARKET,

CONTACT CENTER ANALYTICS MARKET SIZE, BY SOFTWARE, 2015-2022 (USD MILLION) ##. ##. ## S O F T W A R E The table given above highlights the contact center analytics market size by software.

  • Call Center
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Genpact Limited
  • Mitel Networks Corporation
  • CLOUD CALL CENTER SOFTWARE
  • CLOUD CONTACT CENTER

CONTACT CENTERS, BEING ONE OF THE MAJOR TOUCHPOINTS FOR CUSTOMERS, ARE EVOLVING RAPIDLY FROM TRADITIONAL CALL CENTERS TO OMNICHANNEL CONTACT CENTERS.

  • Call Center
  • World
  • Market Size
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Global contact center headset market
  • Office and contact center headset market in APAC

It is one of the prominent vendors of office and contact center headsets.

  • Audio And Video Equipment
  • Call Center
  • World
  • Bluetooth SIG, Inc.
  • Plantronics, Inc.
  • Global contact center market - Year-over-year growth 2018-2022 (%)
  • Global contact center market by geography - Market share 2017-2022 (%)

The contact center market in Mexico is expected to remain one of the largest markets in South America as many SMEs are providing contact center services and new players are entering the market.

  • Call Center
  • World
  • Forecast
  • Cisco Systems, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Worldwide Contact Center Applications Software Revenue by Region, 2017-2022 ($M)
  • Worldwide Contact Center Applications Software Revenue, 2013-2022: Comparison of September 2017 and October 2018 Forecasts ($M)

IDC' s estimate of the contact center applications software market through 2022 is presented in Table ## and Figure ##.

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size
  • Worldwide Contact Center Applications 2017 Share Snapshot
  • Worldwide Contact Center Applications Revenue by Vendor, 2015-2017 ($M)

Figure ## displays worldwide revenue for the contact center applications market in 2017 as well as growth and market shares for contact center applications vendors.

  • Call Center
  • World
  • Avaya Inc.
  • Five9, Inc.
  • Genesys Telecommunications Laboratories, Inc.

Global Call Centers Industry CALL CENTERS MCP-## MARKET ANALYSIS, TRENDS, AND FORECASTS, MAY ## CONTENTS I.

  • Business Process Outsourcing
  • Call Center
  • APAC
  • World
  • Market Size
  • CONTACT CENTER MARKET
  • CLOUD-BASED CONTACT CENTER ECOSYSTEM

No Cloud-Based Contact Center Market - Deployment Model % of Total Cloud-Based Contact Center Market - 2016 % of Total Cloud-Based Contact Center Market - 2021 Public Cloud Private Cloud Hybrid and Community Cloud TOTAL ## ## ## ##% ##% Q

  • Call Center
  • Market Size
  • 8x8, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Intelligent Customer Interactions

On the other hand, the cognitive/ AI software platforms (where Google' s contact center AI falls under) market is one of the fastest growing segments with a CAGR of ##. ##% and is expected to reach US$##. ## million over the next five years.

  • Call Center
  • Asia
  • Singapore
  • World
  • Demand
  • Worldwide Contact Center Applications Software Revenue Snapshot
  • Worldwide Contact Center Applications Software Revenue by Region, 2016 and 2021

IDC' s estimate of the contact center applications software market for 2016-2021 is presented in Table ## and Figure ##.

  • Call Center
  • Software
  • World
  • Forecast
  • Market Size
  • presents the revenue for the worldwide contact center applications market by geography. The
  • Worldwide Contact Center Applications Revenue by Vendor, 2014-2016 ($M)

Figure ## displays worldwide revenue for the contact center applications market in 2016 as well as growth and market share for contact center applications vendors.

  • Call Center
  • World
  • Avaya Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Toshiba Corporation
  • Call Center Services - Benchmark Price
  • HIGH

SMALL SUPPLIERS HAVE ONE to three call centers, and the call centers are usually grouped in a particular region.

  • Business Process Outsourcing
  • Call Center
  • United States
  • Demand
  • Call centers have increasingly used
  • Industry at a Glance

Call centers have been in the market in one form or another for decades, believed to have been originated by Automatic Call Distributor in 1973.

  • Business Process Outsourcing
  • Call Center
  • United States
  • Demand
  • from offshore call centres that offer
  • Industry Outlook

Having a large supply contract Call centres that have multiple large contracts will be protected from serious difficulties if they lose any one contract.

  • Business Process Outsourcing
  • Call Center
  • United Kingdom
  • Forecast
  • offshore their call centre operations
  • Operating Conditions

Web-enabled call centres Web-enabled call centres provide customers the ability to reach a contact centre by using a button on a website.

  • Business Process Outsourcing
  • Call Center
  • Canada
  • Demand
  • Forecast
  • Industry at a Glance
  • Products & Markets

These issues can lead to client firms returning to local call centres, instead of persisting with cheaper offshore ones.

  • Business Process Outsourcing
  • Call Center
  • Australia
  • Demand
  • Forecast
  • Operating Conditions
  • Capital Intensity

The Contact Centre Institute of New Zealand issues accreditation and certification to call centre operators.

  • Business Process Outsourcing
  • Call Center
  • New Zealand
  • Demand

The 2020-2025 World Outlook for Call Center Services ## INTRODUCTION ##. ## OVERVIEW ##. ## WHAT IS LATENT DEMAND AND THE P. I. E.?

  • Business Process Outsourcing
  • Call Center
  • World
  • Demand

Global Contact Center Software Market Analysis (2018-2024) Global Contact Center Software Market Chapter ##.

  • Call Center
  • North America
  • United States
  • World
  • Market Size

Organizations need to heed the advice of contact center leaders and think of the customer handling leaders as helping lead these strategies and not merely as delivery mechanisms. "

  • Business Process Outsourcing
  • Call Center
  • World
  • Forecast
  • Market Size

Contact Center Market Opportunities for UC Solutions ##.

  • Business Process Outsourcing
  • Call Center
  • Unified Communication
  • World
  • Demand

Global Cloud-Based Contact Center Market Analysis (2017-2023) Chapter ##.

  • Call Center
  • APAC
  • North America
  • World
  • Market Size

Indian Contact Center Applications and Services Market, Forecast to 2022 ##.

  • Business Process Outsourcing
  • Call Center
  • India
  • Demand
  • Market Shares

Growth Opportunities in the North American Contact Center Market, Forecast to 2022 ##.

  • Advanced IT
  • Business Process Outsourcing
  • Call Center
  • North America
  • Market Shares

Indian Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • India
  • Market Size

Japanese Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Japan
  • Market Size

Thai Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Thailand
  • Market Size

Taiwanese Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Taiwan
  • Market Size

Singaporean Contact Center Applications Market, Forecast to 2023 ##.

  • Business Process Outsourcing
  • Call Center
  • Australasia
  • Singapore
  • Market Size