59 reports

Call Centres Nordic Industry Report

140 pages • By Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (NORDIC) analysis is the most definitive and accurate study of the Call Centres (NORDIC) sector in 2016. The report is split into two sections and uses both a written and graphical analysis – analysing the 90 largest Call Centres (NORDIC) companies. The Call Centres (NORDIC) report contains the most-up-to-date...

671 731 570
Feb 2017

Call Centres UK Industry Report

280 pages • By Plimsoll Publishing Ltd UK

Plimsoll’s UK Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2016. The report is split into two sections and uses both a written and graphical analysis – analysing the 220 largest Call Centres (UK) companies. The Call Centres (UK) report contains the most-up-to-date financial...

412 449 350
Feb 2017

Global Call Centers Market Research Report 2016

110 pages • By QY Research

Notes: Production, means the output of Call Centers Revenue, means the sales value of Call Centers This report studies Call Centers in Global market, especially in North America, Europe, China, Japan, Southeast Asia and India, focuses on top manufacturers in global market, with production, price, revenue and market share...

2 636 2 900 2 241
Jan 2017

Global Cloud-Based Contact Center Market Research Report 2016

110 pages • By QY Research

Notes: Production, means the output of Cloud-Based Contact Center Revenue, means the sales value of Cloud-Based Contact Center This report studies Cloud-Based Contact Center in Global market, especially in North America, Europe, China, Japan, Southeast Asia and India, focuses on top manufacturers in global market, with...

2 636 2 900 2 241
Jan 2017

Global Speech Recognition Software Market Professional Survey Report 2016

112 pages • By QY Research

Notes: Production, means the output of Speech Recognition Software Revenue, means the sales value of Speech Recognition Software This report studies Speech Recognition Software in Global market, especially in North America, Europe, China, Japan, Southeast Asia and India, with production, revenue, consumption, import and...

3 182 3 500 2 705
Dec 2016

Cloud Based Contact Center - Global Market Outlook (2016-2022)

129 pages • By Stratistics MRC

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $4.9 billion in 2015 and expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022. Factors such as cloud compliance requirements, disaster recovery and agility and scalability will boost the market growth. However, risk of initial investment...

3 922 4 157 2 745
Dec 2016

China Cloud-Based Contact Center Market Research Report 2016

116 pages • By QY Research

Notes: Sales, means the sales volume of Cloud-Based Contact Center Revenue, means the sales value of Cloud-Based Contact Center This report studies Cloud-Based Contact Center in China market, focuses on the top players in China market, with capacity, production, price, revenue and market share for each manufacturer, covering ...

2 909 3 200 2 473
Nov 2016

Europe Cloud-Based Contact Center Market Report 2016

127 pages • By QY Research

Notes: Sales, means the sales volume of Cloud-Based Contact Center Revenue, means the sales value of Cloud-Based Contact Center This report studies sales (consumption) of Cloud-Based Contact Center in Europe market, especially in Germany, UK, France, Russia, Italy, Benelux and Spain, focuses on top players in these countries,...

3 545 3 900 3 014
Nov 2016

United States Cloud-Based Contact Center Market Report 2016

124 pages • By QY Research

Notes: Sales, means the sales volume of Cloud-Based Contact Center Revenue, means the sales value of Cloud-Based Contact Center This report studies sales (consumption) of Cloud-Based Contact Center in United States market, focuses on the top players, with sales, price, revenue and market share for each player, covering ...

3 455 3 800 2 936
Nov 2016

Global Cloud-Based Contact Center Sales Market Report 2016

124 pages • By QY Research

Notes: Sales, means the sales volume of Cloud-Based Contact Center Revenue, means the sales value of Cloud-Based Contact Center This report studies sales (consumption) of Cloud-Based Contact Center in Global market, especially in USA, China, Europe, Japan, Korea and Taiwan, focuses on top players in these regions/countries,...

3 636 4 000 3 091
Nov 2016

Cloud-Based Contact Center Market by Solution, Service, Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021

155 pages • By MarketsandMarkets

“Faster deployment, scalability of cloud technology, cloud compliance requirement, and need to manage disaster recovery is expected to drive the overall market” The cloud-based contact center market size is estimated to grow from USD 5.43 billion in 2016 to USD 15.67 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.6%...

6 384 7 150 5 490
Nov 2016

Call Centre Operation in Australia - Industry Market Research Report

29 pages • By Ibisworld

Hung up: Intense competition from offshore operators has caused industry revenue to decline Abstract Call Centre Operation in AustraliaFirms in the industry primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract...

877 965 746
Nov 2016

Telemarketing & Call Centers in the US - Industry Market Research Report

37 pages • By Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Abstract Telemarketing & Call Centers in the USThe Telemarketing and Call Centers industry has experienced steady growth over the past five years as the US economy picked up...

927 1 020 788
Oct 2016

2016 North America Cloud Contact Center Buyers Guide

171 pages • By Frost & Sullivan

Setting the Stage for Digital Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this...

2 727 3 000 2 318
Oct 2016

Worldwide Contact Center Applications Market Shares, 2015: Revolution and Evolution Is Happening

10 pages • By IDC

This IDC study examines the worldwide contact center applications market for 2013-2015. Revenue and market share of the leading vendors are provided for 2015."One can argue that the contact center leads in the most visible manifestation of organizational digital transformation," said Mary Wardley, VP, CRM Applications and Customer Experience....

4 091 4 500 3 477
Sep 2016

Experience Avaya 2016

3 pages • By IDC

This IDC Flash covers the Experience Avaya event held in Sydney, Australia on July 12, 2016. Avaya presented its key technology offerings and customer use cases, highlighted by ongoing customer deployments.

455 500 386
Aug 2016

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2016-20)

40 pages • By ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, present & future trends, growth prospect and competition across multiple verticals and segmentation.

2 273 2 500 1 932
Jul 2016

Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

150 pages • By Prof Research

The 'Global and Chinese Contact Centers Speech Applications Industry, 2011-2021 Market Research Report' is a professional and in-depth study on the current state of the global Contact Centers Speech Applications industry with a focus on the Chinese market. The report provides key statistics on the market status of the Contact Centers Speech...

2 545 2 800 2 164
Jun 2016

2016 Global Contact Center Systems Buyers Guide

130 pages • By Frost & Sullivan

Choosing a Vendor for Omnichannel Transformation The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose...

2 727 3 000 2 318
Jun 2016

Call Centres in the UK - Industry Market Research Report

27 pages • By Ibisworld

On call: The industry has benefited from stronger economic conditions and rising demand Abstract Call Centres in the UKCall centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls....

727 800 618
Jun 2016

Global Contact Center Industry 2016 Market Research Report

129 pages • By QY Research

The Global Contact Center Industry 2016 Market Research Report is a professional and in-depth study on the current state of the Contact Center industry. The report provides a basic overview of the industry including definitions and classifications. The Contact Center market analysis is provided for the international markets including...

2 545 2 800 2 164
Jun 2016

Global Speech Recognition Software Industry 2016 Market Research Report

155 pages • By QY Research

The Global Speech Recognition Software Industry 2016 Market Research Report is a professional and in-depth study on the current state of the Speech Recognition Software industry. Firstly, the report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure. The Speech...

2 545 2 800 2 164
May 2016

Retail Banking: Trends in contact center automation; Vertical and technology trends

By Global Data

Summary Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just a click of a button. This has made it even more difficult for service centers, such as banks, to enhance their customer experience...

2 723 2 995 2 314
May 2016

2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of All other operating receipts sold through...

181 199 154
May 2016

2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Industry total sold through Telemarketing services nationally...

181 199 154
May 2016

2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Telemarketing services sold through Telemarketing...

181 199 154
May 2016

2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Resale of merchandise sold through Telemarketing...

181 199 154
May 2016

2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Telephone answering and messaging...

181 199 154
May 2016

2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017...

181 199 154
May 2016

Japan Unified Communications and Collaboration Market Forecast, 2016-2020

15 pages • By IDC

The trend toward transitioning to the cloud is gaining speed in the Japan UC&C market, and for IT suppliers, the need for cloud provision that includes sales partners is increasing. In addition, 2015 marked the first year of the application of innovation accelerators in the Japan UC&C market, and cases of compatibility with cognitive...

4 091 4 500 3 477
May 2016