55 reports

Experience Avaya 2016

3 pages • By IDC

This IDC Flash covers the Experience Avaya event held in Sydney, Australia on July 12, 2016. Avaya presented its key technology offerings and customer use cases, highlighted by ongoing customer deployments.

400 500 320
Aug 2016

Call Centres UK Industry Report

280 pages • By Plimsoll Publishing Ltd UK

Plimsoll’s UK Call Centres (UK) analysis is the most definitive and accurate study of the Call Centres (UK) sector in 2016.The report is split into two sections and uses both a written and graphical analysis – analysing the 220 largest Call Centres (UK) companies. The Call Centres (UK) report contains the most-up-to-date financial...

438 477 350
Aug 2016

Call Centres Nordic Industry Report

140 pages • By Plimsoll Publishing Ltd UK

Plimsoll's Call Centres (NORDIC) analysis is the most definitive and accurate study of the Call Centres (NORDIC) sector in 2016.The report is split into two sections and uses both a written and graphical analysis – analysing the 90 largest Call Centres (NORDIC) companies. The Call Centres (NORDIC) report contains the most-up-to-date...

713 777 570
Aug 2016

Cloud Based Contact Center Market - Computer Telephony Integration Software Outlook (2016-20)

40 pages • By ResearchFox Consulting

The Cloud Based Contact Center Market - Computer Telephony Integration Software report covers a detailed analysis of Cloud Based Contact Center Market - Computer Telephony Integration Software size, present & future trends, growth prospect and competition across multiple verticals and segmentation.

2 000 2 500 1 600
Jul 2016

Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report

150 pages • By Prof Research

The 'Global and Chinese Contact Centers Speech Applications Industry, 2011-2021 Market Research Report' is a professional and in-depth study on the current state of the global Contact Centers Speech Applications industry with a focus on the Chinese market. The report provides key statistics on the market status of the Contact Centers Speech...

2 240 2 800 1 792
Jun 2016

Global Contact Center Industry 2016 Market Research Report

129 pages • By QY Research

The Global Contact Center Industry 2016 Market Research Report is a professional and in-depth study on the current state of the Contact Center industry.The report provides a basic overview of the industry including definitions and classifications. The Contact Center market analysis is provided for the international markets including...

2 240 2 800 1 792
Jun 2016

Europe Speech Recognition Software Industry 2016 Market Research Report

136 pages • By QY Research

The Europe Speech Recognition Software Industry 2016 Market Research Report is a professional and in-depth study on the current state of the Speech Recognition Software industry.The report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure. The Speech Recognition...

2 880 3 600 2 304
Jun 2016

Global Speech Recognition Software Industry 2016 Market Research Report

155 pages • By QY Research

The Global Speech Recognition Software Industry 2016 Market Research Report is a professional and in-depth study on the current state of the Speech Recognition Software industry.Firstly, the report provides a basic overview of the industry including definitions, classifications, applications and industry chain structure. The Speech...

2 240 2 800 1 792
May 2016

2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Telemarketing services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Telemarketing services sold through Telemarketing...

159 199 127
May 2016

2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. All other operating receipts sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of All other operating receipts sold through...

159 199 127
May 2016

2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Telephone answering and messaging...

159 199 127
May 2016

2016 U.S. Industry total sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Industry total sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Industry total sold through Telemarketing services nationally...

159 199 127
May 2016

2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Resale of merchandise sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017 forecast estimates on the sales of Resale of merchandise sold through Telemarketing...

159 199 127
May 2016

2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report

96 pages • By Barnes Reports

The 2016 U.S. Fundraising organization services (on a contract or fee basis for clients, individuals, or organizations) sold through Telemarketing services-Product & Services Report, published annually by Barnes Reports, contains timely and accurate industry statistics, forecasts and demographics. The report features 2016 current and 2017...

159 199 127
May 2016

Japan Unified Communications and Collaboration Market Forecast, 2016-2020

15 pages • By IDC

The trend toward transitioning to the cloud is gaining speed in the Japan UC&C market, and for IT suppliers, the need for cloud provision that includes sales partners is increasing. In addition, 2015 marked the first year of the application of innovation accelerators in the Japan UC&C market, and cases of compatibility with cognitive...

3 600 4 500 2 880
May 2016

Global Call Centers Industry

438 pages • By Global Industry Analysts

This report analyzes the worldwide markets for Call Centers in US$ Million by the following Types: In-House, and Outsourced. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Also,...

3 960 4 950 3 168
May 2016

Telemarketing & Call Centers in the US - Industry Market Research Report

38 pages • By Ibisworld

Outbound calls: Demand for high-value operators will increase revenue, but offshoring will limit growth Telemarketing & Call Centers in the USOver the past five years, the economic recession and overseas outsourcing have hurt demand for US-based telemarketing companies, causing revenue to slow in line with...

816 1 020 653
Apr 2016

Global Speech Recognition Software Market 2016-2020

53 pages • By Infiniti Research Limited

About Speech Recognition SoftwareA speech recognition software identifies words spoken by an individual or speaker into a microphone, converts them into a computer-readable format, and responds automatically. These software applications recognize speech in multiple languages. These applications are used both by individual consumers...

2 000 2 500 1 600
Apr 2016

Contact Center Solutions on Skype for Business

7 pages • By IDC

This IDC study provides an overview of the contact center capabilities of Skype for Business, lays out the integration opportunities, and discusses the options vendors and customers have in choosing an architectural strategy for their contact centers. The main goals of a contact center are reducing contact handling time, increasing customer...

2 800 3 500 2 240
Apr 2016

Other Business Services in USA: ISIC 7499

26 pages • By Euromonitor International

Euromonitor International’s Industrial reports provide a 360 degree view of an industry. The Industrial market report offers a comprehensive guide to the size and shape of the Other Business Services market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the...

530 657 429
Apr 2016

Call Centre Operation in Australia: Market Research Report

By Ibisworld

On the line: Volatile business confidence and increased offshoring contribute to weak revenueIBISWorld’s Call Centre Operation market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format....

796 995 637
Apr 2016

The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction

8 pages • By Analysys Mason

<p>Communications service providers (CSPs) need to improve their interactions with subscribers as the demand for personalisation increases. However, CSPs do not have systems that can process subscriber information in real time and in an automated manner. This report discusses how CSPs can improve personalised customer interactions by...

120 150 96
Mar 2016

Analysis of the Hosted and Cloud Contact Center Market in Latin America

74 pages • By Frost & Sullivan

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud ModelThis market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is...

3 960 4 950 3 168
Mar 2016

IDC MaturityScape Benchmark: Contact Center Infrastructure in the Nordics

13 pages • By IDC

This IDC study presents the results of IDC's 2016 Nordic Contact Center Infrastructure MaturityScape Benchmark Survey. The survey included over 100 organizations in the Nordics, including representatives from industries such as telecom services, insurance, retail, banking, government, transportation services, and IT services/consultants. "The...

3 600 4 500 2 880
Feb 2016

Overview of the Brazilian Contact Centre Sector

32 pages • By FALKE Information Services

The Brazilian contact centre market is expected to reach nearly US$ 16 billion in 2015 with over 820 customer care units. The average revenue per units has continued to increase since 2011 and is expected to reach US$ 19,100 in the same year. In Brazil, customer care contact centres are used particularly by higher income customers and predominantly...

740 925 592
Nov 2015

Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020

152 pages • By MarketsandMarkets

The cloud model has seen high demand and growth in the contact center market over the past few years. A cloud-based contact center is a deployment model that allows businesses to host their contact center in a remote, third-party data center rather than in a physical location owned by the contact center.The global cloud-based contact...

5 720 7 150 4 576
Nov 2015

Global Contact Center Market 2015-2019

69 pages • By Infiniti Research Limited

About contact center Business enterprises worldwide have become increasingly dependent on various technologies and the Internet to run their business and drive revenue growth. This trend is expected to intensify, which indicates that the role of IT has become vital and directly contributes to the organization’s agenda. Contact...

2 000 2 500 1 600
Nov 2015

Call Centre Operations in South Africa 2015

71 pages • By Gatestreet Ltd

The Call Centre Sector: This report focuses on South Africa’s call or contact centre industry which accounts for 80% of business process outsourcing (BPO) operations and contributes more than R46bn annually to the country’s GDP. Foreign investment continues to drive growth across the industry, which employs more than 200,000 people. Contact...

896 1 120 717
Sep 2015

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

6 pages • By IDC

This IDC study examines the worldwide contact center applications market for 2012-2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component of the customer experience environment," said Mary Wardley, VP, CRM Applications and Customer Experience. "The management of contact...

3 600 4 500 2 880
Aug 2015

Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services

10 pages • By IDC

This IDC Insight discusses the highlights of a recent buyer survey on the adoption of hosted cloud contact center services and the impact of corporate customer experience strategic initiatives.

400 500 320
Aug 2015