51 reports

The global Call Center AI Market size is to grow from USD 1.6 billion in 2022 to USD 4.1 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 21.3% during the forecast period. The major factors driving the growth of the Call Center AI Market are the advent of AI by organizations to offer enhanced customer support services is driving...

  • Call Center
  • Artificial Intelligence
  • World
  • APAC
  • North America
  • Europe
  • Smartphone Adoption
  • Software Revenue

Abstract: What`s New for 2022? - Global competitiveness and key competitor percentage market shares - Market presence across multiple geographies - Strong/Active/Niche/Trivial - Online interactive peer-to-peer collaborative bespoke updates - Access to our digital archives and MarketGlass...

  • Artificial Intelligence
  • Call Center
  • World
  • China
  • United States
  • Europe
  • Fuel Demand

Call Center AI Market by Component, (Compute Platforms, Solution, and Service), Deployment (On-Premise and Cloud), and Industry Vertical (BFSI, Retail and E-Commerce, Telecom, Healthcare, Media and Entertainment, Travel and Hospitality, and Others), and Region: Global Opportunity Analysis and Industry Forecast, 2021–2030 Artificial...

  • Call Center
  • World
  • APAC
  • Europe
  • Social Media Usage

This IDC Market Forecast examines the European contact center market, with breakdowns for cloud and on-premises applications. It also contains breakdowns by key geographies. The study outlines major market trends and provides recommendations for market players."Contact center is going through a transformational phase as customer philosophy...

  • Call Center
  • Europe

Call Center Outsourcing Market in Europe 2021-2025 The analyst has been monitoring the call center outsourcing market in Europe and it is poised to grow by $ 3.14 bn during 2021-2025, progressing at a CAGR of 3.13% during the forecast period. Our report on the call center outsourcing market in Europe provides a holistic analysis, market...

  • Call Center
  • Europe

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic.COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls/live...

  • Call Center
  • World
  • Australia
  • Brazil
  • United Kingdom

The IDC Market Share study examines the European contact center vendor landscape, looking at market competition and how players are differentiating their services through innovations. "The dynamics in the European contact center markets are evolving. While traditional leaders such as Genesys continue to control the largest market shares, some...

  • Call Center
  • Europe

This IDC Market Perspective analyzes the potential of AI software products and services to deliver business value in contact centers in Europe. 2020 has seen a significant uptick in market activity around various use cases for AI technologies in contact centers, with the impacts of the COVID-19 pandemic as well as the longer-term shift to...

  • Call Center
  • Europe

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail,...

  • Call Center
  • Europe

The cloud-based contact center market was valued at USD 13.67 billion in 2019, and is expected to reach USD 44.86 billion by 2025, at a CAGR of 23.11% over the forecast period (2020 - 2025). Legacy contact centers operate on older technologies that cannot support newer channels, such as social media, mobile app chats, or videos. Cloud-based...

  • Call Center
  • APAC
  • United States
  • Europe
  • Latin America
  • Direct Sales
  • Cloud Services Penetration

This study examines the cloud-based contact center (CC) solutions market in Europe.In the past, the analyst has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated.This study is based on extensive primary and secondary research. This...

  • Call Center
  • Europe

Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators.In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end...

  • Call Center
  • Europe

The bot services market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors such as initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience, ability to replace human agents...

  • Artificial Intelligence
  • Advanced IT
  • Call Center
  • ICT
  • Social Network
  • Application
  • Media And Entertainment
  • Content Management
  • World
  • APAC
  • North America
  • Europe
  • Latin America
  • Capital Flows
  • Smartphone Penetration

Major companies in the business support services market are Apple, Teleperformance SE, quifax inc., S&P Global Inc., Moodys Corporation, TransUnion, PRA Group, Inc., Intrum AB, WNS (Holdings) Limited and Transcom WorldWide AB. The global business support services market is expected to grow from $561.32 billion in 2021 to $624.53 billion...

  • Call Center
  • Artificial Intelligence
  • World
  • Europe
  • APAC
  • Argentina
  • France

Customer Journey Analytics Market by Component (Solution and Services), Deployment (On-premise and Cloud), Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Customer Churn Analysis, Brand Management, Campaign Management, Product Management, and Others), Touchpoint (Web, Social Media, Mobile, Email, Branch/Store,...

  • Call Center
  • E-Commerce
  • Media And Entertainment
  • Marketing Consulting
  • Political Consulting
  • Social Network
  • World
  • APAC
  • Europe

This IDC Perspective focuses on Spanish gas distribution system operator Madrile?a Red de Gas and the successful cloud transformation it carried out as part of a wider strategy to become more efficient and customer centric. It highlights the major steps of this journey, which involved shifting the company's core IT systems onto an IaaS platform...

  • Call Center
  • Advanced IT
  • Oil And Gas Transportation
  • Europe
  • Spain

This IDC study analyzes and sizes the European CRM applications market for 2021 and provides forecasts for 2022-2026. IDC divides the CRM applications market into the six functional markets -- advertising, contact center, customer service, digital commerce, marketing, and sales applications -- and by European country/region. "The European...

  • Business Intelligence
  • Call Center
  • Europe

This IDC Market Share study examines the CRM applications market for 2019-2021 as well as the revenue and market shares of the leading vendors in 2020. This study includes tables and charts mapping the market shares of Western European vendors for advertising, marketing, sales, digital commerce, customer service, and call center applications....

  • Call Center
  • Europe

The Global Customer Self-Service Software Market size is expected to reach $24.9 billion by 2026, rising at a market growth of 24.2% CAGR during the forecast period. Customer self-service software provides electronic support to consumers to access data and gets online solutions without having to interact with a service or customer representative....

  • Infrastructure Software
  • Call Center
  • North America
  • APAC
  • Asia
  • World
  • Europe
  • Finland
  • Middle East
  • Africa
  • Latin America

This IDC study examines the CRM applications market for 2018-2020 and the revenue and market shares of the leading vendors pertaining to 2020. This study includes tables and charts mapping the market shares of Western European vendors for marketing, sales, customer service, and call centers. "Somewhat surprisingly, given the serious impact...

  • Call Center
  • Europe

This IDC study examines the performance of CRM applications market over the 2017-2019 period and highlights the revenues and market shares of leading vendors in 2019. This study includes tables and charts detailing the market shares of vendors of marketing, sales, customer service, and call center applications. "The increasing emphasis on...

  • Call Center
  • Western Europe

The Europe Contact Center Analytics Market would witness market growth of 10.5% CAGR during the forecast period (2022-2028). The demand for predictive analytics along with real-time monitoring, and enhanced customer experience management solutions, has pushed the contact center analytics market. The rising demand for speech and text...

  • Data Analytics
  • Call Center
  • Europe
  • Germany
  • World

The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027). One of the primary factors driving the growth of the call center AI market is the increase in data collection among various organizations. Moreover, there is a growing customer support involvement via social media platforms...

  • Artificial Intelligence
  • Call Center
  • Europe
  • United Kingdom
  • France
  • Germany

The Europe Contact Center Transformation Market would witness market growth of 16.5% CAGR during the forecast period (2020-2026). Contact centers are experiencing a number of changes, all of which are now disrupting the status quo. In addition, the position of the inbound call center and that of the contact center in the field of customer...

  • Call Center
  • Europe

Major companies in the commercial services market include BCD Travel, Randstad Holding NV, Adecco Group, Travel Leaders Group, TUI Group, Recruit Holdings, ManpowerGroup Inc., Waste Management Inc., Securitas AB and Veolia Environment SA. The global commercial services market is expected to grow from $4572.13 billion in 2021 to $5147.92...

  • Artificial Intelligence
  • Facilities Management
  • Call Center
  • World
  • Western Europe
  • South America
  • Eastern Europe
  • Argentina
  • France
  • APAC

KEY FINDINGS The Europe contact center software market is estimated to increase with a CAGR of 13.37% during the forecast period, 2022-2030. Increasing preference for cloud-based contact center solutions and migration of small & medium businesses towards cloud-based technologies are boosting the market growth in the region. MARKET...

  • Call Center
  • Europe
  • Spain

On the line: The reopening of the economy is anticipated to support demand and revenue growth in 202122 Abstract Call Centres in the UK Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods or conduct opinion polls. The...

  • Call Center
  • United Kingdom
  • Business Confidence Index
  • Employment Income

The Europe Speech-to-text API Market would witness market growth of 18.1% CAGR during the forecast period (2021-2027). The increased use of smart speakers and phones by individuals all over the world is a major growth factor for the market. This is due to a speech-to-text API function that recognizes a human voice and executes commands...

  • Artificial Intelligence
  • ICT
  • Call Center
  • Home Audio
  • Media And Entertainment
  • Europe
  • Germany
  • United Kingdom

2022 Outsourced Contact Centers Global Market Size & Growth Report covers revenue, growth, and regional share across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Outsourced...

  • Call Center
  • Northern Europe
  • Southern Europe
  • Caribbean
  • Middle East
  • East Africa
  • Oceania
  • Eastern Europe
  • Western Europe
  • South America
  • Southeast Asia
  • West Africa
  • South Asia
  • North Africa
  • East Asia

2022 Answering Services and Contact Centers Global Market Size & Growth Report covers revenue, growth, and regional share across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the...

  • Call Center
  • Northern Europe
  • Southern Europe
  • Caribbean
  • Middle East
  • East Africa
  • Oceania
  • Eastern Europe
  • Western Europe
  • South America
  • Southeast Asia
  • West Africa
  • South Asia
  • North Africa
  • East Asia