Utilities Smart Customer Operations Quarterly Update: January-March 2020

Utilities Smart Customer Operations Quarterly Update: January-March 2020

  • April 2020 •
  • 13 pages •
  • Report ID: 2042219 •
  • Format: PDF
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 1Q20."While the coronavirus pandemic will represent a watershed moment in how every company goes about its business, energy suppliers will continue and likely accelerate their efforts toward improving their customer's digital experience, automating meter-to-cash processes, and reduce the cost to serve," said Jean-Fran?ois Segalotto, associate research director, Europe, IDC Energy Insights.