Utilities Smart Customer Operations Quarterly Update: July-September 2020

Utilities Smart Customer Operations Quarterly Update: July-September 2020

  • October 2020 •
  • 14 pages •
  • Report ID: 2042219 •
  • Format: PDF
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q20."While the coronavirus pandemic will represent a watershed moment in how companies go about their businesses, energy suppliers must continue their efforts to improve their customers' digital experience, automate meter-to-cash processes, and reduce their cost to serve," said Gaia Gallotti, associate research director, IDC Energy Insights.