This IDC study contains a five-year forecast for the worldwide and U.S. markets for human resource management services, including discrete HR outsourcing (i.e., processing), HR consulting, and full-service HR outsourcing (i.e., business process outsourcing). This study also features market analysis and a forecast for HR consulting by HR segment and delivery model.
"Process efficiencies and cost savings have long been the traditional motivation for engaging in HR services engagements. Buyers have historically looked to third parties to help them reduce administrative labor burdens. Buyers have also sought out third-party service providers to help them transform HR business processes. Transformation was the HR BPO buzzword of the 1990s. Looking forward, cost and transformation will take a back seat to other drivers such as a need for agility and a growing global presence," says Lisa Rowan, research vice president, HR, Talent and Learning Strategies for IDC.