Top Technology-Enabled Omni-Channel Customer Experience Trends

Top Technology-Enabled Omni-Channel Customer Experience Trends

  • February 2015 •
  • 8 pages •
  • Report ID: 2686001

This IDC Retail Insights Perspective rounds up the most significant technology trends that retailers need to factor into their customer experience (CX) strategies in 2015. Calling out some of the retail IT vendors leading or capitalizing on these trends, it finds that customer expectations are driving CX innovation across all areas of the business-to-consumer (B2C) retail industry.

Industry=Retail ParentIndustry=ConsumerGoodsAndRetail Date=201502 Topic=Demand Publisher=IDC Price=2000