Business Strategy: How Third-Party Consultants Helped Unify Communications in a Major U.S. Hospital Organization

Business Strategy: How Third-Party Consultants Helped Unify Communications in a Major U.S. Hospital Organization

  • June 2015 •
  • 8 pages •
  • Report ID: 3022992 •
  • Format: PDF

This IDC Health Insights report discusses the employment of a large healthcare IT consulting/outsourcing company to assess key pain points and recommendations for improvements in the communications processes and technologies employed by a major U.S. healthcare provider organization. This report discusses the perceived challenges that were measured and illustrated by time motion studies in several clinical environments, several of the key recommendations, and several of the ways in which the provider organization can implement improvements based on the recommendations of the consulting firm. This study offers insights into the ways in which a major healthcare IT consulting organization can help facilitate the articulation and implementation of these potential improvements at a very large U.S. healthcare provider organization.

"As operating margins at U.S. healthcare organizations become more compressed," says Sven Lohse, research manager, IDC Health Insights, "providers can often make substantial cost and quality improvements by refining the ways in which clinicians communicate with each other and with patients and patient caregivers."