Customer Experience Management Report—Singapore Telecommunications 2014 

Customer Experience Management Report—Singapore Telecommunications 2014 

  • August 2015 •
  • 90 pages •
  • Report ID: 3180766 •
  • Format: PDF
Customer Experience Management Report—Singapore Telecommunications 2014 : Benchmarking the Industry Excellence in Delivering Superior Customer Experience

In this first Customer Experience Management report for Singapore's Telecommunications industry, Frost & Sullivan explores the relationship of the experiences provided by telecommunications companies for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, through the companies' touch-points.