This IDC study provides an updated market sizing for the worldwide CRM applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast (2017-2021). "While organizations are moving to go-to-market strategies based on customer experience (CX) strategies, CX does not negate the requirement to evolve the businesses' CRM applications environment," said Mary Wardley, program VP, Customer Care and CRM. "CX is not a replacement for CRM applications, CX is a strategy and that strategy requires that organizations keep pace with modernizing their core CRM applications to enable the fully integrated customer interaction experience that is required to fulfill on the promise of CX."
Our reports have been used by over 10K customers, including:
The academic software market in North America is expected to grow from US$ 270.63 million in 2019 to US$ 809.26 million by 2027; it is estimated to grow at a CAGR of 15.2% from 2020 to 2027. Artificial intelligence (AI) is a technology that gives computers the ability, in the same way as humans, to communicate with people, understand events,...
Mergers and Acquisition in Tech, Media and Telecom (TMT), 2020 Update - Thematic Research
Summary
If you want to understand the themes that drive an industry, simply look at the list of recent mergers and acquisitions (M&A). This report analyzes the disruptive themes that have driven M&A activity...
The high-performance computing market is expected to witness a CAGR of 6.13% over the forecast period from 2020 to 2025. Factors, such as increasing investments in the Industrial Internet of Things (IIoT), artificial intelligence (AI), and engineering, which demand electronic design automation (EDA), are likely to drive the market over the...
The global academic software market was valued at US$ 625.31 million in 2019 and is anticipated to reach US$ 2,007.08 million by 2027; it is expected to grow at a CAGR of 16.2% during 2020–2027. The COVID-19 outbreak hindered the growth of the global market in 2020; thus, there is a decline in the y-o-y growth. However, the growth is expected...
The deck design software market was valued at US$ 186.14 million in 2019 and it is projected to reach US$ 510.66 million by 2027; it is expected to grow at a CAGR of 14.0% from 2020 to 2027. In terms of architecture, a deck is a flat surface constructed outdoors, often elevated from the ground and generally connected to a building,...
The global VaaS market size is expected to grow from USD 3.8 billion in 2020 to USD 6.2 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 8.7% during the forecast period. Organizations are spending more towards adoption of cloud services due to improved communication among various departments and clients. The increasing number of...
The 3D metrology market is estimated to grow from USD 9.6 billion in 2021 to reach USD 13.4 billion by 2026; it is expected to grow at a CAGR of 6.8% from 2021 to 2026. A few key factors driving the growth of this market are increased R&D spending on 3D metrology, focus on quality control while manufacturing goods, and demand for higher productivity...
The enterprise video market is expected to grow from USD 16.4 billion in 2020 to USD 25.6 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 9.3% during the forecast period. The enterprise video market is driven by various factors, such as rising internet penetration and growing demand for video streaming along with the increasing...
The board management software market in North America is expected to grow from US$ 1392.3 million in 2019 to US$ 4000.4 million by 2027; it is estimated to grow at a CAGR of 14.9% from 2020 to 2027. With the increasing complexity of regulatory requirements penalties for failure in complying with corporate governance and compliance have also...
Market Introduction Unified endpoint management is a tool developed to provide one-point access to all endpoints and provide a business-centered approach to solutions simultaneously.Users can request access to different critical business applications on any device, at any location, and at any time by using this unified endpoint management...
Application
Software
Saudi Arabia
South Africa
Software Revenue
Social Media Usage
By continuing to use this site you consent to the use of cookies on your device as described in our Cookie Policy unless you have disabled them.
You can change your Cookie Settings at any time but parts of our site will not function correctly without them.